Honda of Princeton

Excellent customer service Excellent customer service. Quick, efficient and genuinely cares about the customers needs. Jalil made sure to get me into the car I wanted at the pr Excellent customer service. Quick, efficient and genuinely cares about the customers needs. Jalil made sure to get me into the car I wanted at the price I wanted with no hassle Chris made the paperwork and finance painless and explained everything without leaving out any details More

Very unpleasant experience with the sales manager It was an extremely awful experience in Honda of Princeton. When I added a feedback on October 31st on this site, I received a private response from t It was an extremely awful experience in Honda of Princeton. When I added a feedback on October 31st on this site, I received a private response from the sales manager Mr. Joe that he is willing to do business with me again and he would honor the committed price. I received an email from the dealership, following which I went to the dealership on 25th November. He then engaged a sales person with me just to make our experience more horrendous. I am sure you will be shocked to know that he can be so unprofessional to customers. More disappointing is that my wife was with me and she was completely shocked to see the sale manager’s approach. Event-1: He stopped by us when we were discussing with the sale person and started interrogating me. It was pretty annoying as it was an unwanted interference. He asked us why did I visit the dealership when I had given a bad review about him ? He said I tarnished his image by giving a bad review. When I said “what does he want from me ? I came here because you wanted to do business with us.” He then asked me to apologize for giving a bad review. Then he left the scene saying that he has to check the inventory and get back. But that was not true. Because the sale person has already confirmed that the white CRV touring is available in the parking lot. He actually went to collect the printout of the review from Dealer Rater website. Event-2: After few minutes, he came with a print out of the review from the website http://www.dealerrater.com/ and highlighted few sentences. He asked me to read them and explain why did I give a bad review? When I asked him why did he not take the complete conversation where he had asked me to visit and do business with him again. He said he does not have that. I pulled that in my mobile and asked him t look at but he declined to see and comment. After a brief conversation, he told me that he will sell the car to me in 2 conditions – 1) I would apologize and 2) I have to pay $1000 extra on top of the previously committed price because I had given bad review on him. This is a penalty for not accepting the original offer and giving a bad review. My question to all readers are: Should anyone in his role behave the way he behaved us ? It clearly demonstrates that he is not ready to receive negative comments in any circumstances. So then why did they ask us to provide feedback if they are not ready to accept the true comments from the customers ? It is a big hypocrisy. If you provide negative comments, you cannot visit the dealership again. If you do, you will be interrogated. Can someone in a senior role try to retaliate a customer on the floor and that to by sending a message that he wants to do business with me again ? Can someone repeatedly ask a customer that why did he/she visit the dealership ? He was so furious that I and my wife got very embarrassed and finally left the dealership. I do not know how to describe our feelings – I would wish that this should never happen to anyone, which happened with us. I was questioned on my fundamental rights to visit any shop on my own wish as long as my intents are noble. I do not need to explain the reason of my visit and that to when I was asked to come and do business with the same person. I am afraid what kind of ethics do they carry while doing business. Is it fair to humiliate someone by inviting to their business floor just because the reviews provided did not match their expectation ? More

Great Experience and a Great Car I am very pleased with the experience I had at Honda of Princeton. People were friendly and answered all my questions. Miguel Rodas was very knowledge I am very pleased with the experience I had at Honda of Princeton. People were friendly and answered all my questions. Miguel Rodas was very knowledgeable and a tremendous pleasure to work with. I would definitely recommend working with him at this dealership over others in the area. More

A nice friendly personable Dealership. This dealership personnel were very pleasant and friendly and treated me more like a friend/family than a customer. I felt comfortable and not pressur This dealership personnel were very pleasant and friendly and treated me more like a friend/family than a customer. I felt comfortable and not pressured. They continued to be the same even after the sale to make sure I was happy with my purchase.. More

Very Good Leasing Experience I recently leased a 2016 Honda CRV at Honda of Princeton and had the pleasure of working with Rob Hayes who was extremely professional. He was also v I recently leased a 2016 Honda CRV at Honda of Princeton and had the pleasure of working with Rob Hayes who was extremely professional. He was also very knowledgeable and helpful in making recommendations regarding the vehicle itself and the additional features that would meet my needs. Rob definitely made this the most pleasant leasing experience that I have had. I will certainly look forward to working with Rob again on my next CRV. More

Great experience leasing a new 2016 Honda Fit. Salesperson, Rich Santos, was very helpful as he showed me cars and thoroughly explained features, arrived at my desi leasing a new 2016 Honda Fit. Salesperson, Rich Santos, was very helpful as he showed me cars and thoroughly explained features, arrived at my desired lease price, helped me transfer things from my old car to my new car, etc. Rich called me on he phone the next day to follow up and told me I had left my Easy Pass in my old car, and he would keep it for me until I pick it up. Chris was thorough in explaining the financial aspects of the lease. I would lease or buy here again, More

Quick and cost-effective My dealer who sold me the car, Nick, got to my target price quickly and without a lot of drama. Rob followed up with me on the phone with questions a My dealer who sold me the car, Nick, got to my target price quickly and without a lot of drama. Rob followed up with me on the phone with questions and helped me fix something I purchased then wanted to cancel. The only negative thing was that I had a hard time getting a hold of the finance person to cancel the package, but Rob helped me out with it. More

Rob Hayes made it the best car purchase experience I've had Buying a car can be stressful and frustrating. Rob was courteous, attentive, honest and extremely reliable from the first phone call to the moment I d Buying a car can be stressful and frustrating. Rob was courteous, attentive, honest and extremely reliable from the first phone call to the moment I drove away with my new CR-V. Best of all, he was not pushy. I felt like I could trust him and I enjoyed working with him. Wish every car buying experience could be this good! More

Love my HR-V I've been a long-time Subaru owner (after being a previous longtime Honda owner). When I saw and drove the new Honda HR-V I loved it and knew I neede I've been a long-time Subaru owner (after being a previous longtime Honda owner). When I saw and drove the new Honda HR-V I loved it and knew I needed to go back to Honda. Rob Hayes and Chris Wells helped me get a great deal and make the entire process a pleasure. More

Excellent Service This was my first time purchasing a car on my own and Rich took the time to answer any and all of my questions. He worked within my budget to help me This was my first time purchasing a car on my own and Rich took the time to answer any and all of my questions. He worked within my budget to help me find the best and most affordable car, while also going over all the options I had. Overall I'm very satisfied with my experience at Honda and my car purchase. I would absolutely recommend anyone to this location and to Rich. More