Honda of Salem

We bought our Honda and have had absolutely no problems with the car. Unfortunately for us, we were talked into the “free oil changes for life” package. The incompetence and unprofessionalism of these empl with the car. Unfortunately for us, we were talked into the “free oil changes for life” package. The incompetence and unprofessionalism of these employees is absolutely unreal. We went to get an oil change and they forgot to put the entire cover back on the underneath of our car! Luckily my partner realized it and called them to ask them to fix it. They tired over and over again to blame us! He had to leave work to bring the car in to prove it was missing. And yet, the still lacked accountability. They showed him the mechanic that forgot the piece just to further extend more confrontation?? They then continued to argue with him claiming that “all these scratches” shows that it fell off???? If it fell off then they still wouldn’t have put it on correctly in the first place. For an hour they blamed my partner, lied to his face, and tried their absolute best to prolong the confrontation. Acting as though we are ridiculous for being upset about their obvious mistake. They agreed to replace the part they lost, but refused to clean or mend the damage that has been done to the car due to their mistake. They told him they had the part on hand when he specifically asked and they did not. Absolute incompetency. Argumentative, unprofessional, and complete lack of accountability on Honda’s end. This will be the LAST new Honda we buy from any dealership. Horrible experience. It is honestly completely unreal. It really shows that they couldn’t have cared less about their customers. The damage they have caused to our car is extremely worrisome and their lack of effort or care to fix it is even more. Extremely disappointed with Honda as a whole. Chris Wright was the gentleman who “helped” my partner. His actions elongated and prolonged our troubles we’ve had. He seemed to enjoy the confrontation and put the blame onto us. This wouldn’t have been an issue had he decided he wanted to fix the mistake and hold himself and the other mechanics accountable. More

I am so pleased with my purchase. The salesman was very attentive to my needs and wants, and was very patient with me getting in and out of lots of vehicles. The service contract I p The salesman was very attentive to my needs and wants, and was very patient with me getting in and out of lots of vehicles. The service contract I purchased with the car has been outstanding. I don't need to worry about having the funds for oil changes, filters, etc. Their service appointment app is fantastic, as well as the personnel in the service department. I've recommended them to several family and friends already. More

The entire team at Honda of Salem is truly outstanding! From sales, finance to the service department, the guest experience is at celebrity level. No question is left unanswered and the most stress-free en From sales, finance to the service department, the guest experience is at celebrity level. No question is left unanswered and the most stress-free environment you will ever encounter. This is our third round of leasing (two vehicles each time) over the last seven years with Honda of Salem. Jeff Jaynes is amazing, he is knowledgeable, efficient and makes each experience simply the best! He has remained connected with us over the years and continues to deliver quality service and listens to our needs as a growing family. With our oldest son getting ready to drive in a year and half we are already discussing a plan for his vehicle. Matthew Rader in Finance is also dynamic! He is friendly, detailed-oriented and clearly explains contracts like no other! Always a pleasure to do business with this dealership! More

The Service Tech Robert was truly fantastic! He explained the entire repair process, was courteous and professional and the cost of the repair came in as estimated. He explained the entire repair process, was courteous and professional and the cost of the repair came in as estimated. More

Jordan was complimentary upon our arrival, and had us taken care of efficiently and with great customer service- far exceeding any of her peers. Jordan was efficient and honest- a significant improve taken care of efficiently and with great customer service- far exceeding any of her peers. Jordan was efficient and honest- a significant improvement from previous visits working with the other employees at this dealership & service department. More

Appreciated working with John and feeling treated fairly, not being pressured, encouraged to ask questions and take my time. not being pressured, encouraged to ask questions and take my time. More

Andy went above and beyond to meet our needs. Excellent communication! Scott was great as well and answered all the questions we had. communication! Scott was great as well and answered all the questions we had. More

Overall I had a very great experience, sales associate Mo we awesome he took the time to hear all my inquiries and concerns. Mo is very detailed oriented he goes above and beyond to make sure my needs were m we awesome he took the time to hear all my inquiries and concerns. Mo is very detailed oriented he goes above and beyond to make sure my needs were met, as well as making sure the vehicle and my visit was 100%. Also noticed when talk with the finance department that Mo paid attention to every detail of all paperwork which to me is a real big plus. I will definitely continue with Honda in all future purchases, but seriously if you go here request to talk and deal with Mo, he is hands down the best salesman I have ever had the privilege to business with. More

You go online enter your trade info from KKB on their website and you are given the price minus the trade ON THEIR WEBSITE. When you go there they claim to know nothing and offer $2000 less. Bait and swi website and you are given the price minus the trade ON THEIR WEBSITE. When you go there they claim to know nothing and offer $2000 less. Bait and switch. Sales person was very nice and competent. Sales manager and finance person were rude, arrogant and condescending. Claim to want build ongoing repeat good customer relations. HA More

We enjoyed our buying experience at Lithia Honda of Salem with salesman, Brandon. On a busy Sunday afternoon, the experience was efficient and pleasant. with salesman, Brandon. On a busy Sunday afternoon, the experience was efficient and pleasant. More