My 2012 Honda Accord front end sounded like it was grinding on deceleration after driving about 800 miles. Within a short time, it was discovered that it was 2 loose lugnuts on driver side!! Amazing catch, since my car was last serviced at a Tulsa, Oklahoma Honda dealer for balance/rotation. Thanks Brock and Raymond for the save, literally!
I dealt with each department at the Honda dealership and each one of them has no problem lying and misleading to get their best sale. After selling me a car that was not what they said it was their lied about prices of service including over doubling the oil change prices to talk me into getting extra services. When I found out the car was not what I had asked for I brought it back and I was told we thought you do what you were doing. And that’s their stance. The tent job was pointed out the date of sale and they told me it had bubbles because it was brand new Tint. Now I have to take it back in on my time and have all windows re-tinted. Back glass will have to be replaced.
You all have two excellent service advisors and this is what had kept me returning to this store. The service advisors are eager to help, explain the work process, and they each always have a smile on their face. Please let them both know that I greatly appreciate the job they do and being treated like a true customer. Thanks
I brought my 2013 Honda Pilot in for a routine oil change, a new rear wiper blade and to have the battery checked. Brock Guevara is my service coordinator. When I called to make the appointment, he listened to my request and paid attention to what I was asking to have done. He actually remembered our conversation! I have had other service coordinators at other dealers NOT listen and perform work that was not asked for so having Brock actually listen and remember was GOLD to me!
I did not like what was said outside the office to the other salesmen before the sales pitch.
It was in poor taste boasting because, I could hear the salesman boasting about the deal he is about to make. As if I got taken advantage of and somehow paid too much or got too little for trade.
Overall, it left me with a bad experience.
The service I received was very good. The service representative was courteous and professional. The drivers who provided transportation to my home and back were also courteous and professional and were good and safe drivers who obeyed the traffic laws. My vehicle was serviced and repaired to my satisfaction and I was kept informed during the process of what needed to be done and what the charges would be.