Honda of San Marcos

Best Car Buying Experience I've Ever Had. PERIOD. I was looking to trade in my 03 Civic for a new 15 Accord Coupe, and after doing a ton of research online, I went to Honda of San Marcos to test-drive I was looking to trade in my 03 Civic for a new 15 Accord Coupe, and after doing a ton of research online, I went to Honda of San Marcos to test-drive and run some numbers since I had been using their service department for the last 6 years and I always like to give my local shops the first chance at earning my business. The salesman that I worked with was Matt Cabello, and with the help of one of their managers, Tammy Treigle, whom I can't compliment enough, they were able to locate the exact color combination that I wanted and even drove to Dallas to get it for me as it was the only one left in the state. When negotiating, I told them what my budget was, how much I wanted for my trade and how much I was willing to spend, and they worked with me every step of the way. When it was all said and done, they got it to me at a great price, one that was fair to both parties, and I couldn't be happier with my purchase. Thank you Matt, Tammy, and all at Honda of San Marcos for making my car buying experience as painless as possible! I'll be back for sure. More

Countless sneaky sales tactics, dishonest, steer clear I was in the market for a new Honda, so I shopped several dealerships in central Texas. Found a car I liked and was ready to purchase at Honda of San I was in the market for a new Honda, so I shopped several dealerships in central Texas. Found a car I liked and was ready to purchase at Honda of San Marcos. *The actual sales reps I worked with were really pleasant, happy to answer all my questions, and were doing all they could in my favor.* However, things took a turn for the worse when we started to work with the management in the business office - Tammy and Jose. A) Insisting I purchase add-ons like environmental insurance and tint that I didn't need before finally accepting I wasn't going to purchase things I didn't want to purchase. B) Trying to convince me that MSRP on a brand new car is a "really good deal" and they couldn't negotiate any lower than that. (Maybe they thought I was stupid.) A fair deal should include at least a little off MSRP on a new car. C) Trying to pass on an inspection fee to me - it's a new car?! (Other dealer informed me that new Honda's carry a 2yr inspection waiver). D) Had an offer on the table at closing that had to get passed by Business Manager Jose. Called back right after opening next day and was informed that my final offer was rejected and they couldn't even honor their best offer from closing the pervious day (despite it being $500 more than everyone else because they had the color I liked.) E) Was then told another couple was already trying to purchase the car $1200 over MSRP (+ Tax, Title, License)!! so they would work them moving forward. But, the other couple had poor credit and Jose invited me to make more offers to bid up the price as the other couple waited to get approved. I wasn't willing to try to buy a car out front under someone over the phone who'd already agreed on price and was sitting in the dealership - just to make a dealer a little more. That isn't a way I want to do business. In the end, there are several other places to get a much fairer deal and feel better about making a large purchase. Honda of San Marcos really shouldn't be your first stop, unless you want to drop a fair bit of extra $$$ and feel pushed around. More

Last Minute Service My name is David. I drive my car around 35,000 miles per year for my work. I cannot be without a vehicle. I recently needed service to my Honda Civic My name is David. I drive my car around 35,000 miles per year for my work. I cannot be without a vehicle. I recently needed service to my Honda Civic Si. So I called Honda of San Marcos and spoke with Dusty Barker who is the Service Manager and he was able to repair my problem before the close of business. What makes this story extra special is he didn't even get to start on my car till 5:15pm. One of the Honda Technicians that everyone calls "Willy" stayed to save the day. When people go "Above and Beyond" it means something. I"ve always known Honda is a quality product, now here is a "Quality" dealership you can count on for Sales and Service. More

Timing Belt Seal I recently took my car in for its annual inspection. During that inspection, several issues were found. One of which was a Timing Belt seal leak. A I recently took my car in for its annual inspection. During that inspection, several issues were found. One of which was a Timing Belt seal leak. A year and a half ago my wife and I moved to NC from TX for my job. Before we left I had my car go through Honda's 200,000 mile maintenance and had a Timing belt replaced. For those of you that are not familiar with the replacing of a timing belt, it is not just the belt, but a whole kit including the seals. The total price of the Kit and labor comes out to $900.00. Even though Honda was more costly than other mechanics in the area, I choose to have the work done through Honda of San Marcos because we trusted the "Honda certified maintenance" and also because it was our home dealership. As most of you know, my wife and I are from San Marcos and have very deep roots there. We wanted to make sure that it was done right and that we could rest easy while being away. Within the last year and a half the car was shipped to NC and has been driven to and from work. The mileage at the time of the Timing Belt replacement was 203,609 miles, the mileage now is 213,610 miles. I have logged a total of 10,000 miles since our move. Timing Belts are meant to last 70,000 miles before recommended replacement. At my rate of driving that would have been 10 years. I called the dealership in San Marcos to find out what can be done about the faulty seal. According to the Service Manger there, NOTHING can be done. Honda of San Marcos’ policy is 12 month or 12,000 miles warranty on all works. I find that terribly convenient for Honda because most issues that are not of catastrophic nature are only found during maintenance and inspection. I cannot recommend a dealership that does not stand behind its work or parts. This problem would have not been found if not for the annual 12 month inspection process in NC. We are now out $900.00 that we originally spent with Honda of San Marcos and looking at another $600.00 to have this replaced in NC. More

Dis-Service Department Brought my Acura MDX which is a Honda Pilot in for a front wheel bearing & rear brakes. They used "will fit" parts (non-genuine Honda) and left the w Brought my Acura MDX which is a Honda Pilot in for a front wheel bearing & rear brakes. They used "will fit" parts (non-genuine Honda) and left the warped rotors on. Cost - about $700 and when I picked it up I asked for a wash job & the service writer said they only wash new cars! More

New 2015 Honda CRV Our experience at Honda San Marcus was excellent! Don Peltier helped us get the exact car we wanted. He was thorough and very friendly, completely unl Our experience at Honda San Marcus was excellent! Don Peltier helped us get the exact car we wanted. He was thorough and very friendly, completely unlike other sales people we've dealt with. This was the only dealership that offered all of the information we wanted up front without us asking for it and followed up with phone calls and emails. Plus the prices were comparable with other Honda dealerships. We never felt that he was hiding anything or trying to get us to pay a higher price. Don was the real reason we chose Honda San Marcus over other dealerships; even though they were a lot closer to where we live. Ask for Don Peltier when you go Honda San Marcus, you won't be disappointed! We also can’t thank Teresa in Title/Registration for hanging in there in getting our Disable Vet Plates transferred. She is very nice, polite, and knows her stuff. No matter how difficult the task she comes through! I almost forgot who else offers a Lifetime Powertrain Warranty? More

Fast, Friendly, Impressed I've bought my first Honda at another dealership years ago, and had low expectations going through the process again. I am glad that I chose Honda San I've bought my first Honda at another dealership years ago, and had low expectations going through the process again. I am glad that I chose Honda San Marcos because they set a new bar for new car sales. I wouldn't want to go any where else. From the time I walked in I was greeted with friendly customer service, smooth and quick financing, and exceptional delivery/explanation of my SUV's technology. Great team players! More

worst service manager ever in Honda history Took my car in for a oil leak paid to have it fixed drove 340 miles and oil leak started smelling took to Honda shop in my home town and the same part Took my car in for a oil leak paid to have it fixed drove 340 miles and oil leak started smelling took to Honda shop in my home town and the same part I paid to have fixed was pooring oil out so called sanmacos manager and gm and had to go back and forth for 3 days and at this time of review I have had no car 3 days missed work and to find out I'm just paying for the same repair over after 3 days from service do not get service done at this shop if u drive or live out of this town they will not help you sorry for the review no customer should go threw what I am today and this week More

Price quote for used car. I went to Honda of San Marcos on May 22nd to get a price quote on my 2005 Honda Element,which I bought brand new from same dealership.One of young loo I went to Honda of San Marcos on May 22nd to get a price quote on my 2005 Honda Element,which I bought brand new from same dealership.One of young looking sales person told me that lady in charge of used car dealer will do test drive of my car and will give me a quote in a little while.while I was waiting,he ask me if i am going to sell to or trade today.I told him my wife is out of town and will be back end of the week.he ask me if I will go to any other dealership for price check.In said yes.He went to talk to lady in charge of used car .When he came back he told me they won't be able to give me any quote today and once I am done with other dealerships,bring their quote and then we can give you a quote. I ask for his name card,he said he don't have any.I went to Toyota of San Marcos and ask their used car manager for quote,He did not ask a single question and gave me a quote for sale and trade in value.After that I went to another dealership.They didn't ask me a single question either.Both dealership told me quote is good for 7 days but they will even buy it after 7 days. People working in used car section of Honda Of San Marcos were very unprofessional.i don't think I will ever go back in Honda Of San Marcos again. More