Honda of San Marcos

I went in for an oil change in July on my 2020 Honda CR-V, which I purchased from the dealership in January of this year. While my service advisor was very nice, I had a technician from another dealersh CR-V, which I purchased from the dealership in January of this year. While my service advisor was very nice, I had a technician from another dealership inspect my car coincidentally in late August and saw that the drain plug was on the verge of falling out, which could have resulted in my engine failing, or worse, exploding. The undertray was also covered in grime and oil and was missing several screws. Additionally, my cabin air filter wasn't checked or replaced and was replaced upside down the previous time. I also did not get a maintenance reminder sticker, which is minor in comparison to catastrophic engine failure but still unfortunate. While my experience as a customer during the service was pleasant, I was sad to find that the work done was sloppy and negligent. After seeing my original review, Monty, the Service Manager, called me to fix the situation but begged me to take my Google review down more times than he apologized for the department's error. I was refunded for the price of the oil change, and we scheduled a service appointment for the following week for a complimentary air filter replacement and car wash. During the appointment, I waited nearly two hours for the air filter replacement and exterior car wash, and was then informed by Monty that an employee had mistaken degreaser for soap and that I would be driving home in a rental car while my car was taken to a third-party body shop. Only after I got home did I realize that the car had trash and dirt from the previous owner and that it had only 1/4 tank of gas. This is an easily understandable mistake if the car hadn't been sitting in the drive for 30 minutes while I signed paperwork for it and if it were the only mistake that happened. I confirmed verbally with Monty that the body shop would not touch my car until I had approved all work to be done on it. The following morning, I sent an email to the Service Director explaining my frustration and confirming that the body shop would not work on my car without my approval, and he promptly replied to the email noting my concerns and stating that Honda's main objective at this point would be to return my car to me in its previous condition. Once I received the estimate and approval from Monty for the body shop, I called the body shop to ask for an explanation of the work being done. The technician was very professional and explained everything that was being done to my car. He also stated that he had been working on the car all morning and he had received no instruction to wait for further approval. At this point, I was beyond frustrated that at every turn, my interactions with the service department at this dealership have been laughable. This is not the fault of a single tech or advisor, but a departmental failing. I followed up with Monty on why my car was worked on without my permission when I had confirmed verbally and in writing that it wouldn't be. He stated he was shocked to find that out. He replied to each one of my questions by stating he had no idea that any of that had happened. However, Monty was the advisor on my service appointment; his lack of knowledge of all the mistakes made on my car is not proof of his naivete; rather, his negligence. He connected me with the Service Director, Dusty. He stated that my car would be delivered to me with a full tank of gas and a new rear wiper blade. So, at the end of what was supposed to be a routine oil change, air filter replacement, and car wash, I will be receiving the standard experience at many other dealerships- oh, and a free wiper blade. Finally, on 9/12/26, my car was delivered to me looking very shiny and with a full tank of gas. They also made sure to update my service sticker for my next oil change due @60k when my car currently has 46.5k on it. I'm not sure what they have done to my car that they want it to blow up so badly... More

I stopped to get support on multi warning light suddenly showing up at my CRV, expecting this trouble minimized before going on a 3hours driving back home Laredo on last Saturday afternoon. Jacob and his b showing up at my CRV, expecting this trouble minimized before going on a 3hours driving back home Laredo on last Saturday afternoon. Jacob and his boss Dusty understood my situation and quickly checked the error history and gave professional and reasonable advice even without official diagnosis by mechanics. This was splendid and so helpful, making me feel peace of mind anyway, I was able to get back home without any troubles. Excellent customer support, I’ve never experienced ! More

Natalie was awesome! Super helpful, explanatory, and kind. Would definitely recommend this dealership for service like hers Super helpful, explanatory, and kind. Would definitely recommend this dealership for service like hers More

Honda of San Marcos is a great Honda dealership. Their biggest asset is their people and the customer care. We got our new Honda CRV hybrid sport model. Our sales people were Alex and Nick The ove Their biggest asset is their people and the customer care. We got our new Honda CRV hybrid sport model. Our sales people were Alex and Nick The overall car buying experience was flawless and very well executed From the first visit to exploring different models and variants and explaining the features Alex did a great job The pricing was fair and no pressure to add on any unnecessary add ons and features. We were looking for a reasonable lease deal and they gave the best deal offered by Honda finance We would definitely go back and recommend Honda of San Marcos to anyone looking for a Honda vehicle in South of Austin. They are located on exit 200 off of 35 with easy access. More

The service department at San . Marcos Honda is superb. I've had the same service advisor for 15 years Marcos Honda is superb. I've had the same service advisor for 15 years More

Honda of San Marcos are the best! They have been servicing our cars since 2005 and We have purchased 3 Cars from them. Their Service dept is the best out there! Monty and Dusty Tre They have been servicing our cars since 2005 and We have purchased 3 Cars from them. Their Service dept is the best out there! Monty and Dusty Treat us like family. More

I’ve been using this dealership to have my 2020 Passport serviced since I moved to the area 4 years ago and have had a positive experience every time. The staff is always friendly and I never feel like they serviced since I moved to the area 4 years ago and have had a positive experience every time. The staff is always friendly and I never feel like they’re pushing me to get something I might not need. I always leave there feeling confident and like I got a great deal! More

Honda of San Marcos is an outstanding dealership. The service department and sales team are head and shoulders above the rest. The service department and sales team are head and shoulders above the rest. More

We have purchased our last 6 CRVs from Honda of San Marcos and have been extremely happy with the process of buying and leasing our cars. Monte Ulibarri and the awesome service department. have bent Marcos and have been extremely happy with the process of buying and leasing our cars. Monte Ulibarri and the awesome service department. have bent over backwards to give us first class service. More