Honda of San Marcos

Arrived for scheduled appointment but no one was at the service drive-up. Waited for 10 minutes as all service reps were nowhere to be seen, except one who was on the phone, then disappeared. Other employe service drive-up. Waited for 10 minutes as all service reps were nowhere to be seen, except one who was on the phone, then disappeared. Other employees walked by but none offered to help. Later, after 2-2 1/2 hours of service, my car was pulled up in the service drive, pointed outward. When I walked from the waiting area (waiting area is quite nice with good chairs and free coffee) I was told I'd be taken care of after another customer. Then after that customer there was a long discussion with someone else. I waited at least 15 minutes for my bill. No one entered the service performed in my Honda book, although I showed it to the service rep on arrival and left it beside the seat where the mechanic could see it. It appears the customer's time is not a priority at San Marcos Honda. I felt like they were doing me a favor to service my car and would get around to me at their convenience, as nothing they did seemed to be at a business pace. Next time, I think I'll see if other area Honda dealers place more value in their customers' time and patronage than I felt at San Marcos Honda. I'd moved from the city where I purchased the car, and at that Honda dealership, customer service was very important. They operated at a brisk business pace and your time was also their concern, whether you were waiting or being transporting somewhere. Maybe that dealership spoiled me. More

I recently went into honda San Marcos because I have dealt with them before and they did a great job. However, this has not been my new experience. After a less than satisfactory sales experience they f dealt with them before and they did a great job. However, this has not been my new experience. After a less than satisfactory sales experience they finally got the car I wanted in and it didn't have tinted windows as I requested. The sales man then told me it didn't because they were "trying to keep cost down", and told me I would have to pay 400.00 for the tint but "I was better off getting it done somewhere else". I left. Upon leaving they had a sudden change of heart and said they would do it for free. At this point I was done with them. I have since then went to another dealer and had a great experience. I have been trying to recoup my deposit to no avail. They have been rude and abrasive about this issue. I want my 500.00 back and they refuse to give it to me because they say I signed a handwritten document saying I would buy the car. The general manager Jose Cabello has said he cannot refund it and has no power to do so. My recommendation is don't do business with these people. They are dishonest and have poor business practice. If you are loyal to Honda i understand -as am I. Keep driving on IH-35 and go to Austin or even San Antonio. They cant possibly be worse. Seems these people are interested in taking customers for anything they can and it doesn't matter how they treat people. Avoid at all costs. More

Worst place to take your car in for oil change or new tires. Slow, slow,slow. Took an hour for just an oil change. I was the second person here this morning. Only one other person than me. Got there @ 7 tires. Slow, slow,slow. Took an hour for just an oil change. I was the second person here this morning. Only one other person than me. Got there @ 7:35 and didn't leave till almost 10:00. I mean I saw alot of service guys just walking around chit chatting. Horrible Horrible place. Apparently they pay people in the back to sit around. Could of gone to jiffy lube and Discount Tire all in less than sn hour. Will never use there service again:( horrible;( More

I bought a Honda for the first time two years ago. I always take my cars to the dealership for maintenance and someone at work said these folks were good. The service department promised that I could d always take my cars to the dealership for maintenance and someone at work said these folks were good. The service department promised that I could drop the car off for routine stuff without any appt. The first time I tried, they scoffed at me. I tried, per their suggestion, to make appts on line and when I took the car in, they told me that they had no record of these appts. When I complained, the service guy threatened to "call the cops" on me!!!! This is no lie!!! I tried to make appts by phone and twice was told that no one was available to make an appt. What is wrong with these people? Never again will I set foot on that lot and I will probably never buy another Honda. Shame is that it seems like a great car so far. More

I purchased a new 2006 Honda Odyssey from this dealer and at around 9,500 miles, the rear end of my van began to shimmy violently while driving around 20 mph. The dealer paid to have the van towed to their s at around 9,500 miles, the rear end of my van began to shimmy violently while driving around 20 mph. The dealer paid to have the van towed to their service department and for me to have a rental car. They made a lot of brake and rear end repairs and shrugged their shoulders saying they couldn't figure out what was wrong, but that maybe I was driving with my emergency brake on. Being naive and trusting that they were the experts and desperately wanting a safe vehicle in which to drive myself and my two children, I paid the $600 and took the van home. One week later, both rear wheels locked up while I was driving around 40 mph and I was barely able to maneuver it into a parking lot. I called the dealer from the spot, they sent an Enterprise rental agent to pick me up and again had the van towed to their service department. This time, they performed quite a lot of replacements and repairs on the rear end and brake parts. One week later, they called to tell me the van was repaired and I could pick it up. This time there was no charge. The service manager said "I sure hope we fixed it this time!" I was shocked at this statement as my life was in danger if the wheels locked up again. With no recourse, I accepted the van and drove it 60 miles to test it before I put my children in the van. After 60 miles, I was feeling confident, so I turned around to head back home when all of a sudden, the front right and both rear wheels locked up while I was driving 65 mph on Interstate 35 north of Austin. A witness wrote a statement describing the shocking event and the police report states that the possible cause was defective brakes. This time, Honda of San Marcos was much less interested in helping me. Because it is my belief that the Honda Odyssey is defective, I tried to avoid making a claim to my insurance agency so I paid to have the van towed to the dealer again. I gave them full permission to investigate the cause. Two days after the third incident, I went to see the Service Manager to obtain a full set of their records on my car and when the service manager, Cody Davis, noticed the $600 charge from the first incident, he said "we never should have charged you that. You have my word that that money will be refunded to you no matter what." Every week I called to ask when I would receive the refund and Mr. Davis kept putting me off until he finally said I would have to speak to the owner of the dealership, Rando Ammons. Rando Ammons wouldn't accept my phone calls, so I went into the dealership six weeks after the promise was made to see him in person. He refused to see me, saying that he was in a meeting. He wouldn't tell his receptionist when he would meet with me, so I waited outside his office. He came out very angry at me telling me he would not discuss my van with me at all and that I was to leave the premises. I had not raised my voice, had not made any threats, had not acted in any aggressive or rude way, so I told him I would only leave once he made a commitment to return the $600 that Cody Davis had promised. Rando Ammons had one of his salesmen call the police. I waited patiently and silently until the police arrived. They issued me a warning for Criminal Trespassing and escorted me, one on each side of me, through the dealership out to my new car (a Toyota!). The decision on the part of Rando Ammons to evict me from the premises through police force was uncalled for. This is my complaint about Honda of San Marcos. My experiences with American Honda, Inc. regarding my defective van is a whole other story which can be viewed at http://www-odi.nhtsa.dot.gov/complaints/complaintsearch.cfm, complaint number 10191329 (please be sure to view the document search). Please contact me if you have had similar experiences or advice. My email is kimharrell@austin.rr.com More

My son at UT Austin also had a terrible experience at Honda of San Marcos. They were very friendly at first and allowed my son to test drive the Honda Accord to San Antonio, so that my wife and I can loo Honda of San Marcos. They were very friendly at first and allowed my son to test drive the Honda Accord to San Antonio, so that my wife and I can look at it. We told him that it was too expensive and to look elsewhere. When my son drove the car back to San Marcos, the salesman and manager yelled at him for going on a "joyride" and depreciating the vehicle. These guys are idiots. We ended up buying our Honda at Fernandez Honda in San Antonio from Jaime Anteola, the internet manager. More

My wife spoke to sales person Alex and then I spoke with Sales Manager Dale to confirm the offer that Alex made on 2007 Honda CRV EX model on Friday Oct 13. Both confirmed the offer of $22,645. On our arriv Sales Manager Dale to confirm the offer that Alex made on 2007 Honda CRV EX model on Friday Oct 13. Both confirmed the offer of $22,645. On our arrival at the dealership on Sat 14 Oct, Alex the original sales person who had given us the quote, gave an excuse of being busy with another customer. The subsitute sale rep and the Sales manager Dale then refused to honor their initial offer. They outrightly refused to accept that any offer was made. They harrassed me by asking for a written proof. They also challenged my claim that other dealers were offering discounts. When i provided Dale with a printed proof of other better competitive quotes that i had, he tried to poo-poo the other quotes. To further cover up and prevent me from demanding that he stick to his initial offer, Dale tried to sell me a lower end model and then wanted me to buy additional accessories that I did not want. The dealership is very unscrupulous, discourteous and disreputable. They are cheats and cannot be expected to keep their word. They made me drive 45 miles and then went back on what they had committed. I do not think they are a business that can be trusted. More