Honda of Sarasota - Service Center

This service appointment took 7 hours. This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under sta This is the second time this happened to me. Apparently, a couple of service folks did not come to work. I feel that you are overbooked & under staffed. More

Bryan always goes out of his way to explain any issues with my car and helps me to prioritize maintenance when my budget is limited. with my car and helps me to prioritize maintenance when my budget is limited. More

It took over three hours, even with an appointment to get serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! serviced. Even then, I had to raise a little fuss to find out what was going on. Unacceptable! More

My experience at Sarasota Honda was great, my car was serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. serviced promptly and Darrin did an excellent job of keeping me informed as to the status of my car and the repairs. More

I have always had great service from Honda of Sarasota and Darin. Thank you, again. and Darin. Thank you, again. More

The entire “option of a loaner vehicle” is non existent, and the cost of service for what was for mostly Honda recall items was ridiculous. and the cost of service for what was for mostly Honda recall items was ridiculous. More

the service was efficient. Attention and good treatment is a very important factor in customer service. Attention and good treatment is a very important factor in customer service. More

I had an appt guy never showed up after they moved the appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for appointment 1 day ahead. Then you have your agent tell you I have to fix my wipers but reminded her that Alan is on vacation. They made me wait for almost 2 hours after I told them to keep me updated when their staff was going to be in. But never showed up! I was getting my dings on our truck fixed which we paid for BUT the paint is not covered! I never dealt with this kind of service. When I expect you to fix dings, one should expect to fully fix it not half done. So I’m never buying a car from HONDA that’s for sure not serviced it from Sarasota Honda. Avoid avoid avoid! More

Bryan is knowledgeable, attentive and friendly. Did his very best to keep my work moving and kept me informed. Dealership and service department are cramped and not well organized, but waiting a Did his very best to keep my work moving and kept me informed. Dealership and service department are cramped and not well organized, but waiting area is spacious and comfortable. Shuttle service through Uber/Lyft was excellent and appreciated. Overall good experience. More

Great service, attention to detail. Friendly people to work with at Honda. See you soon! Friendly people to work with at Honda. See you soon! More