Honda of Short Pump

My wife and I stopped by Honda of Short Pump to do a stare and compare for an Accord Hybrid EX-L and a Touring trim. We had clicked on a link on their website for a "Want a lower price? reveal instant p stare and compare for an Accord Hybrid EX-L and a Touring trim. We had clicked on a link on their website for a "Want a lower price? reveal instant price" for a Touring model. We received an immediate response inviting us to come by, however there was no mention of any price or deal that may be offered. Presumably it is click bait to get our name, email, and phone number, and I fell for it. When we got to the dealership, it was around 12:30 pm, we were met in the parking lot by a pleasant salesman who offered to assist us. After a brief discussion of why we were there, he advised they did have 1 each of the EX-L and Touring trim, however due to space limitations the cars were parked offsite and that they were about 10 minutes away. We agreed to wait while they brought both cars to the dealership site. 20 minutes go by, 30 minutes go by, at the 40 minute mark I asked if he knew when they might be arriving. He was not sure, I told him that we had been prepared to be there for around 20-30 minutes, and we were no longer interested in waiting. He was not rude, though he did not offer any apologies or reasons for the delay past his original "10 minutes away" (20 minutes total). We stopped by there a couple of months ago to look at an Accord and had the same issue, the car was not onsite, after waiting 30+ minutes we left. Just saying, it's a nice, new, shiny dealership, with nice shiny people, but come prepared with a book, your phone or something to while away YOUR time. We're done with them. More

Went to purchase a new Honda Civic Touring. Gavin Lake, the part owner, was very annoying when it came to extra charges. He is a smooth talker, but his feathers get ruffled when you try to make Gavin Lake, the part owner, was very annoying when it came to extra charges. He is a smooth talker, but his feathers get ruffled when you try to make deal. Wendy was very helpful. So far, so good after one day of leasing. More

⭐ 1 STAR I would NOT recommend Honda of Short Pump based on my experience. I purchased a vehicle from this dealership on Friday, August 28th. Since it was already evening when I left the lot, I did based on my experience. I purchased a vehicle from this dealership on Friday, August 28th. Since it was already evening when I left the lot, I didn’t have much opportunity to drive it before taking it home. The very next day, I drove the vehicle approximately 10 minutes with my daughter. The following day, the check engine light came on. I contacted the dealership immediately, and what followed has been incredibly frustrating and stressful. I now have a vehicle I just purchased, a $17,400 loan, and a check engine light almost immediately after taking ownership. Yes, I understand that I signed an “as-is” agreement. However, as a customer, I expected a vehicle purchased from a dealership to be in a condition that I could reasonably rely on, especially immediately after purchase. I own and operate my own business, so having reliable transportation is extremely important. This situation has put me in a difficult position financially and professionally. I’m extremely disappointed with how this situation has been handled. I will be escalating my concerns to corporate and pursuing every appropriate avenue available to me. I’m leaving this review because I wish I had seen more reviews and warnings before purchasing. If you’re considering buying a vehicle from Honda of Short Pump, do your research, have the vehicle independently inspected before purchasing, and make sure you understand exactly what you’re signing. Based on my experience, I cannot recommend this dealership and I would personally warn others to think twice before purchasing a vehicle here. More

Great Experience to buy at this dealer! Straight forward and fair with their pricing. No Haggling! The only drawback was that we came at a busy time, so we had to wait for the processin Straight forward and fair with their pricing. No Haggling! The only drawback was that we came at a busy time, so we had to wait for the processing department for awhile. Great sales team! More

I had a great experience at this dealership. Everyone was pleasant and the environment is so welcoming. Brandon M was amazing. The vehicle I wanted had sold. Brandon recommended another vehicl Everyone was pleasant and the environment is so welcoming. Brandon M was amazing. The vehicle I wanted had sold. Brandon recommended another vehicle that ended up being an even better deal. I am a happy customer. More

I had a very disappointing experience with Honda of Short Pump. From the beginning, I was very upfront about what I was looking for and specifically discussed the items that needed to be addressed on t Short Pump. From the beginning, I was very upfront about what I was looking for and specifically discussed the items that needed to be addressed on the vehicle before I purchased it. I also put down a substantial amount of money because I trusted that the dealership would make sure the vehicle was in the condition I was promised. I was assured by my salesperson, Wendy, that the necessary repairs and maintenance had been completed before the vehicle was sold to me. One of the specific items discussed was the brakes, which I was told had been replaced. Unfortunately, I have already started experiencing issues with the vehicle, including concerns related to the brakes, which has left me questioning whether everything I was told had actually been completed. I even reached out to Wendy directly by text and asked her to confirm whether the brakes had, in fact, been taken care of and replaced before the vehicle was sold to me. She did not respond to my message. The lack of response is extremely disappointing, especially considering this was something I specifically discussed and was assured had been handled before I purchased the vehicle. At this point, her failure to respond has left me with even more concerns about whether the work was actually completed as I was told. What makes this experience even more disappointing is that I chose to purchase from a dealership rather than a private seller because I believed I would have more confidence that the vehicle had been properly inspected, repaired, and prepared before being sold. As a woman purchasing a vehicle, I was intentional about asking questions and making sure I understood what I was purchasing, and I trusted the assurances I was given. I have also attempted to reach the sales manager regarding my concerns, but I have not received a return call. That lack of communication has been extremely frustrating. Overall, I am very disappointed with my experience at Honda of Short Pump. I expected better communication, transparency, follow-through, and customer service from a dealership. I hope someone from management takes the time to address my concerns and make this situation right. More

Everyone seems harried. I bought a car that needed a sensor replaced which took a day and a half. Then they were also unable to get the back license plate off my trade whi I bought a car that needed a sensor replaced which took a day and a half. Then they were also unable to get the back license plate off my trade which took another couple days with multiple trips back to the dealership. Frankly, I never felt like a priority. They keep telling me how backed up service was; that’s not a quality answer. I won’t buy from them again or have my car serviced there. Additionally, don’t by the extended warranty from them; go online and buy from another Honda dealer for a fraction of the price. Easy to find other dealers online. More

Salesman was decent, didn’t push me too hard, let me drive the car and decide if I wanted it rather than “forcing me” to want it. Finance person shoved a bunch of extras at me over and over again which drive the car and decide if I wanted it rather than “forcing me” to want it. Finance person shoved a bunch of extras at me over and over again which was annoying but to be expected. Got me a decent rate on the loan. Car had a valve cover leak upon purchase and needed spark plugs so I didn’t appreciate having to deal with that on an 18 thousand dollar Honda sold by a Honda dealer. You’d think they’d take care of the common items like that on a car they “know”. Detailer cleaned up the concern spots I had and even went back and touched up the headliner after I noticed a spot after the sale. Overall I’d say this dealership is decent. More

The employees were proficient and demonstrated patience when addressing the needs of the customers. Thanks when addressing the needs of the customers. Thanks More

Very nice welcoming space. There were a few organizational issues (couldn’t find our paperwork/keys) when we picked the car up. I’m sure they’ll work out the kinks. Overall a g There were a few organizational issues (couldn’t find our paperwork/keys) when we picked the car up. I’m sure they’ll work out the kinks. Overall a good experience and I will go back. More