Honda of Short Pump

Purchase a car on 5/22 and did not receive email with documents. I called repeatedly and left messages with more than one person on 5/23 and 5/26 and still haven't received a call to explain the situatio documents. I called repeatedly and left messages with more than one person on 5/23 and 5/26 and still haven't received a call to explain the situation More

Impressive site. Courteous staff. Olivia did a good job of explaining the car's specifications. Courteous staff. Olivia did a good job of explaining the car's specifications. More

Excellent Customer service and professionalism. We felt taken care of and heard throughout the whole process. They went above and beyond to make sure we had the car we wanted for a price the met ou We felt taken care of and heard throughout the whole process. They went above and beyond to make sure we had the car we wanted for a price the met our budget. Special mention to KaDarius Lee was our Salesperson and he is phenomenal. More

The waiting area was very comfortable. I was alerted to the necessary work needed for my car. I also liked using the coupon for savings. It's in a very convenient location close to home I was alerted to the necessary work needed for my car. I also liked using the coupon for savings. It's in a very convenient location close to home. More

I was pleased with service performed and your service associates. However, I am not pleased at all with your 3% credit card surcharge. First, I worked in retail finance and know that cc processing fees associates. However, I am not pleased at all with your 3% credit card surcharge. First, I worked in retail finance and know that cc processing fees (your cost) are less than 3%. Since most consumers now pay with credit cards, why not include the 3% in your regular pricing, then provide a discount for cash/debit payment (like many others do)? More

Very friendly and extremely helpful. Emilio was very responsive to our requests. Emilio was easy to reach at all times Emilio was very responsive to our requests. Emilio was easy to reach at all times More

I had to wait awhile for my car . .. thankfully they offered me a driver to take me to the mall to "play" while I waited!! Ovrall .. a great experience. .. thankfully they offered me a driver to take me to the mall to "play" while I waited!! Ovrall .. a great experience. More

The Short Pump Honda dealership is a wonderful location. The exceptional customer service provided by Ms. Briana Long, the Service Advisor, made the experience even more memorable. I received outstanding se The exceptional customer service provided by Ms. Briana Long, the Service Advisor, made the experience even more memorable. I received outstanding service and will definitely suggest that other owners visit for their servicing needs. Thank you! More

Bought my orange 2014 Honda Civic SI and had a great experience with the team. experience with the team. More

My car had only ever been serviced by West Broad Honda, so I decided to try the new Honda of Short Pump location for a state inspection and oil change. I was told the service would take about 90 minutes, b so I decided to try the new Honda of Short Pump location for a state inspection and oil change. I was told the service would take about 90 minutes, but after waiting over two hours with no updates, I had to go ask for a status myself. That’s when I was blindsided with a list of additional repairs at extremely high prices. To make matters worse, the required part wasn’t even in stock, so I was inconvenienced into having to come back another day after already spending hours there. While I was sitting in the waiting area during my service appointment, a sales manager actually called me to try to buy my car. If you’re going to pitch customers like that, at least have the awareness to realize they’re currently in your dealership and have the professionalism to do it face-to-face instead of through a sales call. The final straw was discovering there’s a 3% surcharge for paying by credit card, which is completely unacceptable for a dealership service department. Between the poor communication, upselling tactics, wasted time, and added fees, I won’t be returning to Honda of Short Pump. More