Honda of Short Pump

Great Experience to buy at this dealer! Straight forward and fair with their pricing. No Haggling! The only drawback was that we came at a busy time, so we had to wait for the processin Straight forward and fair with their pricing. No Haggling! The only drawback was that we came at a busy time, so we had to wait for the processing department for awhile. Great sales team! More

I had a great experience at this dealership. Everyone was pleasant and the environment is so welcoming. Brandon M was amazing. The vehicle I wanted had sold. Brandon recommended another vehicl Everyone was pleasant and the environment is so welcoming. Brandon M was amazing. The vehicle I wanted had sold. Brandon recommended another vehicle that ended up being an even better deal. I am a happy customer. More

I had a very disappointing experience with Honda of Short Pump. From the beginning, I was very upfront about what I was looking for and specifically discussed the items that needed to be addressed on t Short Pump. From the beginning, I was very upfront about what I was looking for and specifically discussed the items that needed to be addressed on the vehicle before I purchased it. I also put down a substantial amount of money because I trusted that the dealership would make sure the vehicle was in the condition I was promised. I was assured by my salesperson, Wendy, that the necessary repairs and maintenance had been completed before the vehicle was sold to me. One of the specific items discussed was the brakes, which I was told had been replaced. Unfortunately, I have already started experiencing issues with the vehicle, including concerns related to the brakes, which has left me questioning whether everything I was told had actually been completed. I even reached out to Wendy directly by text and asked her to confirm whether the brakes had, in fact, been taken care of and replaced before the vehicle was sold to me. She did not respond to my message. The lack of response is extremely disappointing, especially considering this was something I specifically discussed and was assured had been handled before I purchased the vehicle. At this point, her failure to respond has left me with even more concerns about whether the work was actually completed as I was told. What makes this experience even more disappointing is that I chose to purchase from a dealership rather than a private seller because I believed I would have more confidence that the vehicle had been properly inspected, repaired, and prepared before being sold. As a woman purchasing a vehicle, I was intentional about asking questions and making sure I understood what I was purchasing, and I trusted the assurances I was given. I have also attempted to reach the sales manager regarding my concerns, but I have not received a return call. That lack of communication has been extremely frustrating. Overall, I am very disappointed with my experience at Honda of Short Pump. I expected better communication, transparency, follow-through, and customer service from a dealership. I hope someone from management takes the time to address my concerns and make this situation right. More

Everyone seems harried. I bought a car that needed a sensor replaced which took a day and a half. Then they were also unable to get the back license plate off my trade whi I bought a car that needed a sensor replaced which took a day and a half. Then they were also unable to get the back license plate off my trade which took another couple days with multiple trips back to the dealership. Frankly, I never felt like a priority. They keep telling me how backed up service was; that’s not a quality answer. I won’t buy from them again or have my car serviced there. Additionally, don’t by the extended warranty from them; go online and buy from another Honda dealer for a fraction of the price. Easy to find other dealers online. More

Salesman was decent, didn’t push me too hard, let me drive the car and decide if I wanted it rather than “forcing me” to want it. Finance person shoved a bunch of extras at me over and over again which drive the car and decide if I wanted it rather than “forcing me” to want it. Finance person shoved a bunch of extras at me over and over again which was annoying but to be expected. Got me a decent rate on the loan. Car had a valve cover leak upon purchase and needed spark plugs so I didn’t appreciate having to deal with that on an 18 thousand dollar Honda sold by a Honda dealer. You’d think they’d take care of the common items like that on a car they “know”. Detailer cleaned up the concern spots I had and even went back and touched up the headliner after I noticed a spot after the sale. Overall I’d say this dealership is decent. More

The employees were proficient and demonstrated patience when addressing the needs of the customers. Thanks when addressing the needs of the customers. Thanks More

Very nice welcoming space. There were a few organizational issues (couldn’t find our paperwork/keys) when we picked the car up. I’m sure they’ll work out the kinks. Overall a g There were a few organizational issues (couldn’t find our paperwork/keys) when we picked the car up. I’m sure they’ll work out the kinks. Overall a good experience and I will go back. More

I'm going to first preface by saying, I'm the type that leery of dealerships and the reputation they have. I was ready to go in and spar because I don't like playing games. I have to say this is the best e leery of dealerships and the reputation they have. I was ready to go in and spar because I don't like playing games. I have to say this is the best experience I have ever had. Faraz was my sales person and he was such a nice guy. Like any dealership, you go in to negotiate a car. Faraz and I just had a conversation of what I was looking for and what he may be able to do for me. There were no games, he didn't go to his manager and make me wait 20 mins to come back to play games. It was basically a let me see what I can work with and can do. Darius was the sales manager who approved our deal and I did not see him once. He did not come over to try to intimidate or force a sale. Faraz and I worked everything out in a cordial, friendly manner. They even beat my credit union interest rate that I came in with! Great service, very nice building, snacks and drinks, and very friendly people all around! I would highly recommend them especially over the few in that area I've been to. 10 out of 10!!!!! More

The purchase process went well, one of the 2 issue to be resolve has been taken care of from the purchase agreement. I'm waiting for the next to be resolved. overall so far happy with the vehicle. resolve has been taken care of from the purchase agreement. I'm waiting for the next to be resolved. overall so far happy with the vehicle. More

My experience at Honda of Short Pump was exceptional. My salesman Emilio was friendly, knowledgeable and helpful. The owner even greeted me and helped me get the deal I wanted. The financial manager h My salesman Emilio was friendly, knowledgeable and helpful. The owner even greeted me and helped me get the deal I wanted. The financial manager helped me land the best loan! I highly recommend this dealership. Also, the atmosphere was great.It had a beautiful showroom and meeting space. More