Honda of Short Pump

Prior to purchasing a vehicle from Honda of Short Pump, I asked if there was a return policy in place in case I found there to be issues or concerns with the vehicle. I received the following response: As asked if there was a return policy in place in case I found there to be issues or concerns with the vehicle. I received the following response: As for a return policy, we technically do not have one. However, if any issues were to arise, we would simply ask that you give us the opportunity to make the situation right. We thoroughly inspect all of our vehicles to ensure they're in the best possible condition before our customers drive off the lot, and we're committed to taking care of our customers even after the sale. This was not the case. Six days after my vehicle purchase with HSP, (bought a car from them on June 13, 2026) I scheduled a PPI with another dealership in the area. The PPI was done on June 19, 2026 just to make sure the vehicle I purchased was in good running shape. The PPI indicated the vehicle was good but that it needed brakes and rotor replacement (which there was starting to be a slight shaking when applying the brakes about 4 days after purchase) and a transmission flush. I sent over the results of the PPI to my salesperson, DaShawn, on June 19th. Heard nothing back so on June 23rd sent a follow up text asking if HSP would be willing to put new brakes and rotors on the vehicle. DaShawn advised he never got my first inquiry so I resent it. Again heard nothing back from HSP so on June 27th I reached out for the 3rd time. I found this VERY strange because I had no problem hearing from HSP when I was looking to buy a car but now they were very hard to reach. On June 27 DaShawn finally responded that he could not make the decision but he would send it over to his management. He then responded back that they decided they would jot be able to “cover the cost” of the repairs. I wrote him back and said I did not ask for the cost of repairs to be covered I asked for the vehicle issues to be “made right” as they had indicated would be done if any issues were found. On June 29th he responded “let me get with my team leads” and I have heard NOTHING back from him since. On July 2, 2026 I sent a follow up asking for the response from the team leads and have not gotten a response. If you are looking to buy from a reputable dealership, this is not the one. According to my salesperson the owners are out of Ohio, and the management is too. They have no ties to the area and do not care how they treat the local buyer community since this is not their home. What would have made them reputable is when I asked about the return policy they were truthful and said “no, we will not be able to assist with any vehicle issues after purchase.” I would have still bought the car and even after finding it needed some work would have given this dealership a good rating because at least they were honest. There is a saying that “the trust of the innocent is the liar’s most useful tool.” I hope that Honda of Short Pump learns the true tools of their trade and come to realize that being honest will get them much further than lying. If you’re looking for honesty in a dealership when purchasing a vehicle, DON’T CHOOSE THIS ONE! More

I had an amazing experience working with Adrian Young at Honda. He was kind, patient, and never once pushy. He kept it real with me, listened to what I wanted, respected my budget, and made the whole proces Honda. He was kind, patient, and never once pushy. He kept it real with me, listened to what I wanted, respected my budget, and made the whole process feel easy and stress-free. I truly have zero complaints. He went above and beyond and helped make sure I got the vehicle that was right for me. I would absolutely recommend him to anyone looking for an honest and enjoyable car-buying experience. Thank you for everything! More

I felt valued by all store members. My sales representative Faraz was helpful and very respectful. I spent significant time with the dealership owner who was very personable and made ce My sales representative Faraz was helpful and very respectful. I spent significant time with the dealership owner who was very personable and made certain that I had a “deal” that I was comfortable with. Additionally, I have used the service department twice in the last 30 days and was very satisfied. More

Chris Cooper was very helpful. My 7 week old car issue was resolved in a day. All of the employees were very friendly. My 7 week old car issue was resolved in a day. All of the employees were very friendly. More

Da’Shawn made buying fun and easy. I’d buy a car from him anytime. I’d buy a car from him anytime. More

I was really happy with Honda of Short Pump and my purchase . there are still a couple of things that I am concerned about.... purchase . there are still a couple of things that I am concerned about.... More

Overall a positive experience purchasing a new vehicle and trading in our previous vehicle with Honda of Short Pump. and trading in our previous vehicle with Honda of Short Pump. More

Really had a outstanding experience with Alexis she was fabulous 👌 from the first encounter very easy to work with thanks to all fabulous 👌 from the first encounter very easy to work with thanks to all More

They were very quick and professional, The service advisor was very good and helpful. I called and they took me right away. advisor was very good and helpful. I called and they took me right away. More

This dealership has great communication and even proactively suggested a recall fix when I was already there for another service. They really care about you, your car, and your time. proactively suggested a recall fix when I was already there for another service. They really care about you, your car, and your time. More