Honda of Short Pump

I want to give a huge thank you to Honda of Short Pump, especially Darius and KD. Darius went above and beyond to help save the deal himself, showing real dedication and commitment to making things work. K especially Darius and KD. Darius went above and beyond to help save the deal himself, showing real dedication and commitment to making things work. KD’s immediate follow-up, attention, and support were nothing short of amazing. Both of them turned what started as a mishap into a much better experience. Their professionalism, communication, and willingness to help made all the difference. I truly appreciate everything they did and would highly recommend working with them. Thanks again, Darius and KD! More

Timely and as expected no unnecessary upsale for maintenance services. Clean facility and tons of waiting area. Loved the terrace! maintenance services. Clean facility and tons of waiting area. Loved the terrace! More

My service was performed quickly and efficiently with limited wait time. The location is very convenient as well. limited wait time. The location is very convenient as well. More

Thank you for helping with my new aprove car yall customer service was amazing thank you customer service was amazing thank you More

Easy to set up appointment online, service desk personnel were friendly, professional and knowledgeable. I was having Honda courtesy maintenance (initial oil change for a new car) although I actually purchas were friendly, professional and knowledgeable. I was having Honda courtesy maintenance (initial oil change for a new car) although I actually purchase the vehicle from another dealer. When I asked about a loaner car, they did offer the use of one, however, I declined for this visit as I already had a ride. I also jokingly asked about giving the vehicle a wash, I was surprised and impressed that they not only washed the vehicle, but they also cleaned the interior -- at no charge! This was my second visit for minor maintenance work and both times it was a positive experience. More

Didn't set the coupon price and it took a long time oil change take over 1 1/2 hour I was there 7:25am finish 9:20am. change take over 1 1/2 hour I was there 7:25am finish 9:20am. More

Service desk was fast, professional, knowledgeable, and kind. No issues with actual maintenance that I am aware of. Car was left messy with dirt spots on seats, all items from back seat pushed onto floor i kind. No issues with actual maintenance that I am aware of. Car was left messy with dirt spots on seats, all items from back seat pushed onto floor in the corner, a lollipop trash in the cup holder, and our car seat pushed out of place by passenger seat adjustments. I wish they had taken more time to be mindful of any dirt or trash left behind, It felt odd and inconsiderate how the interior was left (and still smells like a workshop). Not opposed to coming back in the future - hoping feedback helps since it’s a newer spot. More

The people there are nice and help for the most part. Didn’t honor the website price change and wait time with an appointment was crazy. Took 4hrs for car selected online that didn’t even test drive and Didn’t honor the website price change and wait time with an appointment was crazy. Took 4hrs for car selected online that didn’t even test drive and made it almost impossible to view other cars. As any dealership there were pro and cons but if I wasn’t so far away I would of left without purchasing as i previously plan to More

It's in a convenient location snd staff are friendly, nice area for waiting with coffee, water *& snacks nice area for waiting with coffee, water *& snacks More

I recently purchased my vehicle from this dealership and had a great experience from start to finish. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free. They answered had a great experience from start to finish. The staff was friendly, knowledgeable, and made the entire process smooth and stress-free. They answered all of my questions, were transparent throughout the purchase, and helped me find the perfect vehicle for my needs. I would definitely recommend this dealership to anyone looking for a new or used car. Thank you for making this such an easy and enjoyable experience! More