Honda of Stamford

Frustrating service experience Stopped in Express Service for routine oil change. Excellent customer service. Compliments to Roberto Garcia. However, one of my keys had separa Stopped in Express Service for routine oil change. Excellent customer service. Compliments to Roberto Garcia. However, one of my keys had separated from its remote. He referred me to the regular service/parts station across the street. I went across the street (~10:30 am)while my car was being serviced at the express station. I showed Bobby King the problem and he stated it could not be repaired and I needed a replacement (at approx. $145). I left the broken key with Bobby with the understanding that my car would be moved to his station as soon as oil change was completed so that they could FINISH the replacement key. At 11:18 I brought my car to the service/parts station. It was checked in and I was told it will just take a few min to finish. I waited till nearly 1:00 PM for the key. My two complaints. 1) Had I known that this would take nearly 2 hrs, I would have come back at a time more convenient. Instead I was continually told 'almost done' Key has been cut, technician just need to program it (a task I observed to take literally just 2 -3min). My key was not ready for at least 1 hr after I first heard that) 2). I am not at all convinced that the key could not be repaired. Somehow, the retaining screw had been lost, which allowed the key to torque in its case when turned in the ignition. I had pointed that out when I showed Bobby the key --- suggesting that a replacement screw might solution my problem. He stepped away, & returned moments later and said no. Wont work -- need a new key Frustrated by my experience, when I returned home, I found a suitable sized screw in an eyeglass repair kit. Easy to sit the key in the case & secure with screw. Drop of glue where the case cracked and it appears to be very serviceable. To crystalize my complaints. 1) There may have been a viable alternate solution that was NOT offered. I fully recognize the caveats that this solution may not last and a new key s the only certain long-term solutions 2) The infuriating part. A better job of communicating status & timing. I was seated 15 ft in front of him (until he disappeared for lunch) More

Pleasantly surprised Having not had a great experience with and earlier Honda purchase, I was not anticipating good customer service turning my current lease in. Whether o Having not had a great experience with and earlier Honda purchase, I was not anticipating good customer service turning my current lease in. Whether or not I continued staying with Honda depended on how customer service transpired. I was not disappointed. Curtis Williams guided me every step of the way and Lou Piccirillo picked up when Curtis sealed the deal. They made my transition to a new Honda CRV lease quick and easy, as well as a great price. Thank you. More

My experience was very pleasant My sales person, Chris Mrijaj, was extremely helpful, knowledgable and an overall pleasure to work with. He didn't rush me or make me feel pressured. My sales person, Chris Mrijaj, was extremely helpful, knowledgable and an overall pleasure to work with. He didn't rush me or make me feel pressured. I wish all my car buying experiences were as pleasant. More

Express Service Oil Change I went Saturday morning to get my oil changed. I arrived at 7:40, they open at 8. There were 4 customers ahead of me. I have been to the Express Servi I went Saturday morning to get my oil changed. I arrived at 7:40, they open at 8. There were 4 customers ahead of me. I have been to the Express Service many times before. I can't say enough about the professionalism and friendliness of Rob Garcia! He greeted each and every customer as if he knew them for years... a real neighborhood feel! He was very knowledgeable about the product, convincing but not pushy on additional services ( I ended up getting my tires rotated as well) and addressed new customers arriving in a timely fashion. I spent many years in retail and recognize great customer service and wanted to recognize him for it! More

Chris Mrijaj made the experience rock My experience with sales consultant Chris Mrijaj was great. I had not had a new car in years and I wanted an affordable car. Chris went out of his way My experience with sales consultant Chris Mrijaj was great. I had not had a new car in years and I wanted an affordable car. Chris went out of his way to work with my criteria. He even picked me up at my home because my car was broken. Exceptional and hard-working young man. More

Chris Mrijaj Helpful and clear service. A great deal. With a new baby and a move coming, we didn't have a lot and Chris made it work. Highly recommended. Helpful and clear service. A great deal. With a new baby and a move coming, we didn't have a lot and Chris made it work. Highly recommended. More

Chris mrijaj was fantastic !! Chris made my friends experience so simple. She was able to get the car she wanted at the price she could handle. We came back the second day to make Chris made my friends experience so simple. She was able to get the car she wanted at the price she could handle. We came back the second day to make a deposit. And pick up the car on Monday. He was knowledgable, kind, open and charming. We really felt comfortable. Also I have decided to come back and buy a Honda CR-V from Chris in March. More

Excellent service Chris was great and very accommodating. It was my first time leasing a car and I ran into some road blocks but Chris was able to work through everythi Chris was great and very accommodating. It was my first time leasing a car and I ran into some road blocks but Chris was able to work through everything due to limited credit history etc. He definitely made my first experience leasing as smooth as possible. More

Review of salesman Chris was very helpful and he worked with us. Also helped in getting the exact car I wanted. He answered all ou questions and gave us a good price on Chris was very helpful and he worked with us. Also helped in getting the exact car I wanted. He answered all ou questions and gave us a good price on the car. More

Great job Everyone, Jolene, Bobby and support staff were extremely pleasant, courteous, friendly and professional. Recalls were done, more work was needed and s Everyone, Jolene, Bobby and support staff were extremely pleasant, courteous, friendly and professional. Recalls were done, more work was needed and still they delivered the car back to me on time, within the day. My CR-V is now safe and running well. It is 11 years old and I love it. Reliability and safety are of the utmost importance. The only reason I haven't traded in this car is because I don't like the style or look of the new CR-Vs. My car is the 3rd CR-V I've owned and I am keeping it, please go back to "station wagon" style SUV with a rear hatch that opens like a car door. More