Honda of Stamford

Honda of Stamford responded

Thank you! We not only appreciate your kind words but the time you took to leave this review. Alberto is a hard worker who deserves all the shout outs he can get. We welcome you to the Honda of Stamford family and hope to see you again.

Honda of Stamford responded

We are so pleased to have exceeded your expectations in a dealership. We work very hard to make every experience with us exceptional. Thank you for the time you took to leave us this rating. We look forward to working with you.

Honda of Stamford responded

This review made us smile. We are so glad that our staff was able to help you out in a quick, efficient manner. Thank you for the kind words and 5-stars! WE appreciate them and you!

Honda of Stamford responded

At Honda of Stamford, we respect and care about our customers. This particular customer came to us to trade in an older vehicle and purchase a new one. To address his first claim, at the time of purchase, we have every customer sign a document that is extensively gone over with them for every item and accessory being purchased. If there is an unwanted item at that time, it is removed from the transaction immediately. The customer did not bring this unwanted accessory to our attention during that time and is welcome to return it for a full refund. As to address the claim of reselling his trade-in vehicle at a higher price than we purchased from him. At the time of trade-in, the customer was given a fair value on his trade. Like all dealerships with all acquired vehicles, we then put the car through a service check and testing. It was determined at that time, that the vehicle could be repaired as needed to sell. The repairs were made, and the vehicle was listed as a used car to be resold. The repairs on used vehicles can be quite costly. We put thousands of dollars into them to get them up to standard. The price it was being sold for reflected that work. The customer saw it on the website listed at the sale price after the repairs were made and became upset. As a retail dealer, we reserve the right to repair and re-sale all vehicles purchased by us through trade-in. Honda of Stamford is a reputable dealer that has been in business for over 30 years. We have never and will never believe in or practice unfair business practices. We care deeply for all our customers and will continue to do so. We ask if this customer has any other concerns, please contact us at your earliest convenience so that we can set up a time for you to come in and discuss this matter further to hopefully resolve the issue. Thank you. 860-846-9397

twingats responded

Typical sanitary response explaining how the customer is the liar and you are innocent. You lie profusely. There was nothing wrong with my trade in mechanically and it only had 55000 miles on it. The only thing that was changed was the stock stereo and no wires were touched at all because it was a crutchfield stereo that was plugged directly into the factory wiring harness and worked perfectly. This change did not cost thousands. You also agreed to $32500 out the door and lied about that too. None of what you claim here is truth. Not a single word is truth. You are unscrupulous liars and business men and anyone that does not believe me can ask and I will provide the proof in the form of recorded conversations. Now you and your crooked dealership are dismissed.

Honda of Stamford responded

Daneica - we are so pleased to of exceeded your expectations. We enjoy making our customers happy. Please let us know if there is anything else we can do for you. Welcome to the Honda of Stamford family and enjoy your new car.

Honda of Stamford responded

Perfect! We love that you are so happy with your new vehicle and with the service you received. Thank you for choosing Honda of Stamford!

Honda of Stamford responded

Dave - we are so happy that Ray could provide the kind of service that exceeded your expectations. Thank you for leaving this review and letting us know how Ray is doing. Welcome to the Honda of Stamford Family! We hope you enjoy your new car.

Honda of Stamford responded

We are so grateful for your business and happy that everything worked out for you. We hope you enjoy your new car and look forward to working with you in the future. Welcome to the Honda of Stamford family.

Honda of Stamford responded

Lou - thank you for this review! We appreciate it and the time you took to write it. Our staff works hard to make sure that every car buying experience is just what you described - easy, not pushy, and professional. We want you to be comfortable with the car buying experience. It should be a treat not a chore. Welcome to the Honda of Stamford family and we look forward to working with you again in the future.

Honda of Stamford responded

We are so pleased that Adalfi was able to help you out. She is a hard worker and really professional. Thank you for the encouraging words for her. We hope to see you again in the future.