Honda of Superstition Springs

Great Customer Service I went in recently for a recall on my 2005 CRV. While in the waiting room I joined in a conversation and found out that there was a miscommunication i I went in recently for a recall on my 2005 CRV. While in the waiting room I joined in a conversation and found out that there was a miscommunication in a previous service that I had paid for a couple of months earlier? I took my question to Tommy Durante, he listened to my concern and told me that I would have an answer within a couple of hours. I received a call from Don Poling, Service and Parts Director, within an hour and was told that Honda of Superstition Springs was going to give me a full reimbursement of my payment. I was very impressed with their genuine concern and honesty. Thank you Tommy Durante and Don Poling! I will definitely be returning for service on my vehicle! Carol B. More

Daniel and Dealership are Amazing Called Daniel on phone told him what I wanted and what options. We discussed what I wanted to spend and the deal. He had a great can do spirit was ver Called Daniel on phone told him what I wanted and what options. We discussed what I wanted to spend and the deal. He had a great can do spirit was very welcoming and assured me what he could do. We literally did everything via phone. I went to dealership to get car and was out if there surprise free in less than an hour. He was so easy and professional as was the fiance department. The car was ready and waiting my arrival !! This place will see me many times again as we have told all of our friends this place rocks the 2016 Civic Coupe is beautiful and great fun to drive!! Thank you Daniel More

Amazing service Having just moved to the US from abroad, I had no credit history but urgently needed a car after spending a ridiculous amount on a rental car. I had p Having just moved to the US from abroad, I had no credit history but urgently needed a car after spending a ridiculous amount on a rental car. I had previously owned a Honda SUV, so Honda was one of my first choices, along with several other brands. I visited various dealerships and, after the usual sales spiel, was offered ridiculously bad financing conditions due to my lack of a credit history, despite having ample verifiable income. When I got to Honda Superstition Springs, Michael Lacy was extremely helpful, and worked with the finance team to get me the best deal they could. I wasn't able to purchase a new Pilot Touring like I had hoped, but they arranged for financing on a certified pre-owned 2015 Pilot 4WD SE - a much better deal than I was offered by other brands. Needless to say, this is the only dealership I will consider for the foreseeable future. More

arrogant salesman Salesman Jimmy Sears gives that dealership a bad name. Customer service would be nice. Basically said I wasted his time. Too busy selling new cars, ha Salesman Jimmy Sears gives that dealership a bad name. Customer service would be nice. Basically said I wasted his time. Too busy selling new cars, has no time for someone with a budget. I would have been willing to spend more money if his attitude was different. More

Service you deserve at a fair price from Good people Short version: Autonation Honda of Chandler over charges, service advisors and service managers are arrogant who don't need your business because they Short version: Autonation Honda of Chandler over charges, service advisors and service managers are arrogant who don't need your business because they have enough customers who will not question them. I will drive miles out of my way and wait for the superior service from Homda of Superstition Springs. Scott Pfeiffer treated me like a valued customer and answered my questions with valid reasons for why service is needed. I was at Autonation Honda of Chandler today for an oil change and was given a list of recommended services, but when I asked my questions the response was very short. I wanted to know why the brake fluid wasn't changed with the rear brakes being changed and I was told by Autonation, well it's a separate service. I also asked if there was anything they would do on the cost of I did the rear brakes and the fluid, which were $255.95 and $119.95 and I was told, no they are separate services and that's it. The same questions asked to Superstition and my responses were, the brake fluids are in a sealed system and changing the pads do not require breaking open the seal for the fluids. I was quoted less for both services and when I asked if I did both services today what could they do on the price. I was told over $250 in service they offer a 12% discount. I asked if they could get me in today if I brought it within the hour and I was told yes. I rushed and picked my car from Autonation and took it to Superstition. Huge difference, Autonation had 1 person waiting and a few cars versus Superstition had several people dropping off and picking up with a long line of cars. This let me know that I was at the Top Spot! If the conversation with Scott was all I had to go off of, it was enough, but after seeing how busy they were I knew it was because they provide Superior Service and are good to their customers. When I picked up my car I was also greeted by the service manager Tommy Durante who wanted to know what I had done and if I needed anything else. The professionalism, respect and overall genuine service, I see why they are so busy. I will never take my car anywhere else. Funny thing is, when I told the Autonation service manager the conversation I had and that I was offered a better explanation, pricing and overall service, his response was...Okay, I will put add a note that you are a Superstition Springs customer. WOW! And that is their service manager. My car was there and he made no attempt to keep me there and could careless about losing my business. Also, when I mentioned to the advisor I would be noting this in my survey, he asked me if I would mention him. So Brendon Collins and service manager Steve of Autonation are the reason why I will no longer have any service done there. I should thank them for guiding me to a better place for service. I guess it makes sense to drive miles away for the best! I hope this was helpful and remember, you should be able to ask questions and be appreciated when you are spending hundreds of dollars! More

Super service Stephanie was the best I ever had..She had me in and out quickly Clean and Friendly Dealership Thx Stephanie for the great service!.Stay Classy Stephanie was the best I ever had..She had me in and out quickly Clean and Friendly Dealership Thx Stephanie for the great service!.Stay Classy More

Plesant Experience Ruined by a Financial Manager I do want to preface this review by stating that the internet manager, Adrian Gonzalez, was excellent and I highly recommend working with him; however I do want to preface this review by stating that the internet manager, Adrian Gonzalez, was excellent and I highly recommend working with him; however.... I placed a negative review of Larry Le, financial manager at Superstition Honda on Yelp. A shortened version of the review is that he attempted to sell me an extended warranty at 120% the cost I found it elsewhere, and attempted to lie in order to defame the other dealership I found the better deal at. After performing more research and working with the other dealership, I made the deal with them and got the warranty at half the rate Mr. Le offered. He lied on multiple fronts, and was generally dishonest about the practices at Superstition Honda. After declining the warranty, the customer service between him and my family significantly decreased to a point that it was awkward to complete the transaction. This was noted by all members of my family. Since the time I posted the negative review on Yelp (Two-Stars, because I thoroughly enjoyed my salesman), I was called my Mr. Le who verbally harassed and threatened me over the phone regarding my review. Towards the end of the conversation, he attempted to threaten me by saying that "I better take my future business elsewhere" and "what goes around..." I felt he attempted to intimidate me into removing the review, even though he stated this was not the purpose of the call. His tone with me said otherwise, he attempted to bully me by insulting me and yelling about this review and I will not take that from him. I have since filed a complaint with Honda Corporate and await a response in this matter. More

awful service liars since we purchased our escape from this dealership we thought we wwould have the oil changed here .I phoned for an appointment explaining I have a ter since we purchased our escape from this dealership we thought we wwould have the oil changed here .I phoned for an appointment explaining I have a terminal ill husband and need not to sit more than an hour leaving him alone soooo when I got there they told me at least and hour plus I thought or crap why do we make appts well then I was told do you want your car washed I said might as well after 21?2 hours of waiting I went to the service desk and saw my car out the window it had been sitting done for at least an hour why in the heck didn't someone come and tell me I sat in that place forever they didn't even vacuum or wash my car bunch of crap will not go there ever again for any service this was darn awful plus I was told when we bought the car the first oil change was free ha that was a bunch of bs also More

Rude, disrespectful, and shady! Fit the stereotype for car dealers in the worst way. Tried selling me an old model for the price of the new 2016s and then crumpled up the papers and Fit the stereotype for car dealers in the worst way. Tried selling me an old model for the price of the new 2016s and then crumpled up the papers and stormed off when I said I wasn't paying the price of the new 2016s for last year's model. Every interaction had the sleazy car dealer vibe. I was a Honda customer for the last 14 years but will not go back here and switched my loyalty to Mazda due to this dealership. More

Waste of time, hurt my credit I went in for a factory recall on my older Honda. While I was waiting in the service area, an employee came up to me and told me that my car was highl I went in for a factory recall on my older Honda. While I was waiting in the service area, an employee came up to me and told me that my car was highly sought after (Element) and there is a waiting list for buyers. He told me he wanted to make me a "smoking deal." Since Elements have stopped production over 12 years ago, I actually believed he really wanted it and would offer me a generous amount. After continually saying I was not in the market for the new car but would listen to what he has to offer, he insisted I take a test drive before he would reveal what sort of offer he would make. After the test drive, he insulted me by offering me $750 on a trade allowance for a new Honda. My Element in not in perfect shape but it is worth a lot more than that! It has less than 150k miles and will more than double. They also did a hard inquiry on my credit. They wasted an hour and a half of my time and continue to call me, now offering $2000 (still way low) IF I buy/lease a new car. Everything the sales man told me was a lie, a waste of time and ending up lowering my credit score for the needless hard inquiry. This place sucks, don't go here!!! I'd be very weary of the of positive reviews, I'm betting they are fake. More