Honda of Superstition Springs - Service Center

Avoid Service Department. Nothing short of fraudulent. There was a recall notice on my 2007 accord to replace the power steering hose. I took the car in and the work was done. I have documents stating the There was a recall notice on my 2007 accord to replace the power steering hose. I took the car in and the work was done. I have documents stating the recall work was complete. They also told me my rear brakes were almost gone. I measured the brakes when I got home and still had 5mm left on each pad. Today when I was having my timing belt replaced at another honda dealership, they popped the hood and noticed the power steering hose. They told me there was a recall and I should get this done while I was there. i explained that I had it done. He showed me the parts and explained that they replaced the hose with another of the recalled design. WOW!!! If you are worried about scammers and are not very knowledgable about cars, avoid this place. They ARE out to scam you. More

This past Saturday, April 6, 2013, I took my 2007 Honda Odyssey in for Service. I needed new front brake pads and upon inspection they found my timing belt needed replacement. In first making the appointm Odyssey in for Service. I needed new front brake pads and upon inspection they found my timing belt needed replacement. In first making the appointment a few days prior I was directed to ‘Yvette’ in the Service department. We was wonderfully helpful and personal. Upon bringing the vehicle in she greeted me very quickly, called me later for verification, reviewed my bill and was able to leverage me a few discounts on the service charges, and kind enough to kibitz and joke with me (she is a very nice person) while waiting for my vehicle to be washed – another nice little perk. Overall a 10 out of 10 customer service experience!… JGH More

So, I have been bringing both cars of my family, a Honda Pilot of my parents and my Civic to this dealer for service over 2 years already; Alonso and Tom have been great and went the extra mile to exceed ev Pilot of my parents and my Civic to this dealer for service over 2 years already; Alonso and Tom have been great and went the extra mile to exceed every expectation from us (my family). They make us feel important and they are very nice from the beginning to the end. Sometimes, I used my credit card to make the payment and sometimes, I used my dad card to pay since he works late shift and the service center closes at 18:00 MST. I never ran into any issue before until today. I was using my dad card to pay for the service together with the authorization (allow me to use my dad card to pay at Superstition Springs Honda) form that was filled out; and Mr. Greg Adams would not agree for me to do so at first; so I had to call my dad who is at work and speak somewhat English to come out and spoke to him so that Mr. Adams here know that I was allowed to use my dad card. I meant: it was 17:50 MST already and my day began at 05:30, I worked and went to school and this. Ultimately, I would recommend this dealer; but if you are about to make any payment or do any service at this dealer, get ready with your proof of ownership when Mr. Adams comes and talks to you. The staff is friendly, nice and liking to joke. More

I was not happy with a service issue but the service manager Greg Adams called me and handled the issue. I think the dealership has a great sales staff. manager Greg Adams called me and handled the issue. I think the dealership has a great sales staff. More

October 27, 2012 I went to the Honda of Superstition Springs. I had a coupon for Showcase Honda for an oil change. On Honda of Superstition Springs webpage it advertises that they will accept all loca Springs. I had a coupon for Showcase Honda for an oil change. On Honda of Superstition Springs webpage it advertises that they will accept all local Honda Coupons. I printed off the below coupon. The service advisor wasn’t sure they would accept. She spoke with the manager (Greg Adams) and he stated no. I then asked to speak with him. Mr. Adams was cold and not accommodating by the least bit. He stated that the coupon stated only valid at Showcase Honda. I said but your website states you will match all coupons. He said we will not accept this one. I then asked so your website is misleading and he simply nodded his head. I then told him I would not ever bring my car here again. Mr. Adams stated nothing. I have owned my Honda Civic for 4 years and have never received such maltreatment at a Honda Dealership! I feel that Mr. Adams should have offered something in order to keep my Honda busines More

I have used this dealership several times yet usually nervous as I feel I will be taken advantage of , being a woman. My most recent visit I was greeted by a lovely woman, Yvette. She was so friendly and nervous as I feel I will be taken advantage of , being a woman. My most recent visit I was greeted by a lovely woman, Yvette. She was so friendly and cheerful her laughter was contagious and put me at ease. Usually when I check in I am bombarded with "your car needs this & have you done this" on this visit I asked for an oil change, I was not pressured to do all kinds of stuff. When my car was being washed Yvette came to me and went over some noted items that needed my attention, some very soon, others could wait. I trusted what she was saying as there was no pressure. Asked her if everything could be done that day, she said yes but that I really could wait on some of the items. I agreed to have only the items she recommended at that time done, she offered me shuttle service and was just so nice. It is refreshing to find a woman who is knowledgable in the auto service area . Her honest, warm friendly attitude is a true asset. When it is time for future service I will be at honda superstition asking for Yvette. More

I had an exceptional experience with Honda of Superstition Springs! We bought our Honda Accord there and had some issues with the motor...the service crew was always excepionally nice and took ca Superstition Springs! We bought our Honda Accord there and had some issues with the motor...the service crew was always excepionally nice and took care of us. I would recommend this dealership to anyone looking to purchase a Honda. The Sales department was also very nice. More

Hi Greg, My name is John Angell and I have had the Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I trul Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I truly thought was behind your brand. I want you to know that I am a customer service manager in a different industry. Customer service is a forgotten skill. It seems like true customer service does not exist if you have any type of sales involved. You have an employee that has absolutely earned my respect which is hard to do. This employee met me at the door, listened as I tried to explain what I thought was wrong with my van. I know that I must have sounded like an idiot trying to duplicate the sound the van was making but he did not laugh. He just typed what I said and looked at my warranty info. He did not waste my time he had me in a rental car and on my way home with confidence that he would find the problem and let me know how much it would cost before he did any work on it. Not to my surprise when he called he had a list of things that he recommended. Normally I would not have Honda do anything other than the warranty work. Something told me to trust your employee. When Alonso called me and told me what was wrong with my van and his plan for fixing it, I truly sat back and listened and did not feel like I was getting ready for combat. He also said that I needed brakes and a filter for my AC he did not try to close me and then redirect me and then try to tie me down to a price. Alonso just laid out the whys behind the what, and sold me on the service that would be provided. He was straight forward and honest. I did have the brakes done but not the filter as I am not a rich man. I felt that the price was high but it needed to be done. To cut to the bottom line, I have never had any reason to trust a dealership. Alonso Molina has now given me a reason. Please forward this email to anyone above you that could help get Alonso recognized for a job well done and taking the Honda brand to the level I expect. You need to pay him what he is worth, and keep him very happy. For if I call and he is not working there I will take my business where he is working to get the service I have only seen him provide. Sincerely, John Angell More

These folks are okay. But they possess bi-polar tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. The response I received when I asked the obvious question "is this unusual" was met with a belittling, patronizing and even sarcastic response. If you are up for a good deal but some abuse to follow, these are the guys to go to. More

I purchased my car from Honda of superstition spring a year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little p year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little problems with the car until just recently. My warranty will expire in 15k or a matter of months. The transmission in my car has started to malfunction. Taking the advice of the service department, I had the fluid changed to verify that wasn't the problem, before risking the RIDICULOUS $110 diagnostic FEE. So I had the fluid changed and the malfunction persisted. I took my car to Honda of Superstition springs to have it diagnosed for warranty repair. They told me it would cost $200 if it is covered under warranty, and $110 if its not and they do nothing. I waited 2 days for there tech to diagnose it, and to call an "inspector" to diagnose it again. The transmission malfunctioned for the tech but not the "inspector" and the denied the claim. The chose not to charge me $110, so I left it with them again, and reiterated that the transmission had to be cold to malfunction completely. I waited 2 more days. This time I rode with the "inspector" and the transmission did malfunction with the inspector and the tech in the car. The transmission grinds in 3rd and 5th. The inspector claims there was a leak on the transmission, leading to the transmission being under filled damaging the syncros. When in fact there is fluid coming out of the breather at the top of the transmission because the tech at the dealership who changed the fluid, overfilled the transmission. More