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Honda of Tiffany Springs

Kansas City, MO

4.7
1,318 Reviews

9200 NW Prairie View Rd

Kansas City, MO

64153

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1,318 Reviews of Honda of Tiffany Springs

March 22, 2021

Very poor customer service dialog when referred to him on warranty related issue; when I called, I was told to come down and they would gladly handle... when I arrived, I was told by Jeff he will not handle More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Ryan, Jeff Hudson
Mar 23, 2021 -

Honda of Tiffany Springs responded

We sincerely apologize for the miscommunication on the tire warranty. Manufacturer basic warranty does not cover normal wear and tear items or road hazards tires or brakes, etc. There is a tire and wheel warranty available to add coverage at time of vehicle purchase that would support a replacement. I understand the frustration on an unexpected expense. I believe Jeff was giving you options that may help you save outside of what tires we have in stock versus the range of tire options at the company he recommended that would possibly help with your budget. Sorry we weren't able to meet your satisfaction on service, we strive to meet all service customers expectations and I am truly sorry we feel short.

December 18, 2020

Bobby is the goat. dealership is totally great, great cars, his sons were super cool too, great guy. Awesome job. Had a good time buying a car from this man. More

by carman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Hennessey
Jan 12, 2021 -

Honda of Tiffany Springs responded

In behalf of Bobby Hennessey and Honda of Tiffany Springs we thank you so much for sharing your GREAT experience with us and appreciate your patronage. We look forward to servicing your vehicle in our #1 Honda Rated service department and we are here for all your automotive needs in the future.

November 30, 2020

I would like to commend Maurice Murry for his excellent service during the purchase of my Honda Fit from Tiffany Springs Honda, He has continued to answer any and all questions about my new car. Maurice More

by minerva1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Murry
Jan 12, 2021 -

Honda of Tiffany Springs responded

Thank you so much for the GREAT praise for our dealership and our salesman Maurice Murry. Congratulations on you New Honda Fit, I am certain you will enjoy it for many years. We are here for all your automotive needs including our great service department. When you stop in next you are welcome to say hello to Maurice while you visit service.

November 30, 2020

I recently purchased a new Honda Civic for my daughter and Maurice Murry made the entire process incredibly smooth, easy, and enjoyable. His patience was very much appreciated and we are both so happy wi More

by drenbaker
Recommend Dealer
Yes
Employees Worked With
Maurice Murry
Jan 12, 2021 -

Honda of Tiffany Springs responded

We are so pleased that your sales process with us here at Honda of Tiffany Springs was smooth and enjoyable. I will pass along the comments to Maurice Murry he is a great asset at our dealership and we Thank you for sharing.

November 14, 2020

Received excellent service on a Honda Civic bought elsewhere. They programmed my spare key in a reasonable amount of time on a Saturday. Mike assisted me and even though he was about to leave for the More

by Mwise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Eary, Mike Bair
Jan 12, 2021 -

Honda of Tiffany Springs responded

Thank you for taking the time to praise our great service and parts staff. They all appreciate the feedback and your service with us. We look forward to taking care of your future automotive needs.

November 06, 2020

Mike Bair has been taking care of my Honda’s for almost 30 years. To use a cliche; Mike is like fine wine......he started out excellent and he keeps getting better and better with age. I cannot state s More

by docwatkins47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bair
November 02, 2020

Personnel took a while to acknowledge me. But once they did, they were friendly, courteous and professional. My appointment helped the process and expediency of service More

by tina.zisumbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Meeks
October 30, 2020

Had service done on both Honda cars and Mike Bair was the Service Rep. He was extremely professional in communicating the issues that were taken care of. An excellent Service Rep in my opinion. More

by W920Brumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bair
October 25, 2020

Jason Fry & Brad - My go to guys for my Honda Crosstour service needs ! Brief waiting period for service and customized to my car's current needs. More

by I_LUV_MY_HondaCrosstour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Eary, Jeff Hudson, Jason Fry
Oct 27, 2020 -

Honda of Tiffany Springs responded

Thanks for reviewing us and rating us 5 stars! We’re happy to hear that our service team took great care of you. Thanks for stopping in and we look forward to seeing you again next time!

October 21, 2020

Really listened to me and worked hard to find the problem. Treated me with respect. Explained everything he was going to do ahead of time. More

by bcita55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bair