Honda of Tomball

Take your business somewhere that treats customers with respect. Mike Flores was very rude and spoke to me in a condescending, dismissive way. Disagreeing with a customer is one thing, but it can be done r respect. Mike Flores was very rude and spoke to me in a condescending, dismissive way. Disagreeing with a customer is one thing, but it can be done respectfully and professionally. Mike chose not to do that. How someone treats a customer when there's a disagreement says a lot about their character and professionalism. More

Hands down the fastest and easiest car-buying experience I’ve ever had. Don was great to work with—straightforward, no games, no xx, and no wasting time. That’s exactly how I like to do business. We got I’ve ever had. Don was great to work with—straightforward, no games, no xx, and no wasting time. That’s exactly how I like to do business. We got right to the numbers, made a deal, and got it closed quickly without the usual back-and-forth that makes buying a car painful. Alex (Alexandria) in Finance was just as good. She made the finance side quick, easy, and painless. Don and Alex are a perfect combination if you want to get in, make a fair deal, get the paperwork handled, and get out the door with your new car. If you’re shopping at Honda of Tomball, go see Don and ask for Alex in Finance. That said, based on my entire experience there, I get the impression this is simply how they do business and you’ll be treated well by the whole team. And to the management team at Honda of Tomball: Don and Alex deserve some recognition. These are exactly the kind of people who make customers want to come back and recommend a dealership to others. Take care of employees like these—they’re doing your dealership proud. Five stars from me. I’ll absolutely be back. More

I am extremely disappointed with my experience at Honda of Tomball. On July 3, I purchased a Honda Certified Pre-Owned Honda Odyssey, believing I was buying a vehicle that had been thoroughly inspected of Tomball. On July 3, I purchased a Honda Certified Pre-Owned Honda Odyssey, believing I was buying a vehicle that had been thoroughly inspected and backed by Honda’s certification standards. Initially, everything seemed fine until I drove off the lot and immediately heard a loud thud. I returned to the dealership, where I was told the dust shield had gotten behind the rotor. They repaired it and assured me that if I experienced any additional issues, they would be happy to take care of them. A few days later, our salesperson, Dawson, reached out to ask how the vehicle was doing. I told him the van was making a noise when I released the emergency brake, the steering wheel was shaking, and I had other concerns. He told me to bring it in. When I arrived for my appointment, Dawson wasn’t there despite our plans to meet. I explained everything to his coworkers and expected the dealership to honor the commitment they had made just days earlier. Instead, I was told the steering wheel vibration was caused by worn shocks and that the repair would cost approximately $1,500. We’ve owned this “Certified” vehicle for only 17 days. Not only were my concerns not resolved, but no one explained how the noise from the emergency brake could possibly be related to the shocks. The original issues that began the day I drove the vehicle home remain unresolved, and instead of standing behind a Certified Pre-Owned vehicle, I was presented with a large repair bill. Honda Certified vehicles are supposed to provide buyers with confidence that the vehicle has been inspected and meets higher standards. That has not been my experience. I hope Honda of Tomball will take this review seriously, re-evaluate my vehicle, and stand behind the quality and certification they advertise. As it stands today, I cannot recommend this dealership to anyone looking to purchase a Certified Pre-Owned vehicle, and unless this situation is made right, I will not be returning for future purchases. More

Called and asked for quote of B123 service. Quoted me $530 which was comparable to other written quotes I received from other dealerships. Since I was close to dealership I dropped it off but Quoted me $530 which was comparable to other written quotes I received from other dealerships. Since I was close to dealership I dropped it off but then the added $123 extra dollars to the quote for basic air filters which can be easily done at home are are the “2” of the 123. They blamed me for the miscommunication but I feel they were purposely dishonest and misleading. Very disappointing experience. More

Great experience, def would recommend these guys. Earl my sales guy was awesome to work with, the sales manager Earl was working with, was quick to get us to a deal we were happy with regarding prici Earl my sales guy was awesome to work with, the sales manager Earl was working with, was quick to get us to a deal we were happy with regarding pricing, discounts, extras etc. The finance manager Lance was super effective and great to work with on the closing documents and final offers of extra coverage etc. Very low stress place and staff to deal with in a stressful situation for most. For sure would buy here again. Bought some extras from the parts guys on the way out, those guys were great too. More

I bought an HRV LX 2026 here, and it's terrible that the car always has an apple carplay error. I went to repair and the condition is still not better. I told Enzzo, who sold the car to me, if there was any car always has an apple carplay error. I went to repair and the condition is still not better. I told Enzzo, who sold the car to me, if there was any way to have an option to replace me, I didn't know. It's too bad that I bought the car here. Hope that everyone or the customer service department will contact me to solve this problem . So bad More

Let me save you some time. I had one of the best car buying experiences with Honda of Tomball. Matt Feldmiller, Gil Schiffer, Zack Diaz, Mohamed Abdelaziz, all were amazing to I had one of the best car buying experiences with Honda of Tomball. Matt Feldmiller, Gil Schiffer, Zack Diaz, Mohamed Abdelaziz, all were amazing to deal with, they really listened to what I was looking for and I truly felt it was a collaborative process in the purchase of a Honda HRV for my daughter. We came in couple of months ago on a Saturday, and Zack remembered me (us). That is next level customer engagement, they get thousands of “lookers” No dealership is perfect, but the service they delivered to me was as close to perfect as humanly possible. I highly recommend them, and will save myself time for future purchases and go just to them. More

I brought my 2003 Honda S2000 with only 60,000 miles to Honda of Tomball a few weeks ago for a shifter rebuild, transmission fluid service, and a full diagnostic inspection. I specifically chose a Honda de Honda of Tomball a few weeks ago for a shifter rebuild, transmission fluid service, and a full diagnostic inspection. I specifically chose a Honda dealership because I believed my car would receive OEM-quality work from experienced technicians. Since many S2000 parts are discontinued, I personally purchased and supplied a complete OEM shifter rebuild kit that cost me around $200. I was then charged $656.55 in labor alone for the rebuild. Although the final bill ended up being higher than originally quoted, I accepted it because I trusted the dealership and expected quality work. Shortly after getting the car back, the shifter began feeling worse than before. I eventually brought the car to a trusted mechanic who specializes in Honda S2000s, and what he found was shocking. He told me this was one of the worst attempted shifter rebuilds he had personally seen. According to the inspection: * Several OEM replacement parts that I supplied were never installed. * The original pivot shifting ball was never removed or replaced, causing unnecessary wear and damage. * The old contaminated grease — filled with dirt and debris from over 20 years of driving — was never cleaned out. Instead, new grease was simply added on top of the old grease. * The work appeared rushed and incomplete. On top of that, I specifically requested a diagnostic inspection to identify anything preventing the transmission from operating properly. I was told the “master mechanic” completed the inspection, yet they somehow failed to identify that the car was shifting poorly because the clutch master/slave cylinder was leaking and failing — a very basic issue that any competent inspection should have caught. Because of the negligence and poor workmanship from this service department, I am now facing over $2,000 in additional repairs to correct problems that should have been properly handled the first time. I genuinely thought bringing my S2000 to an official Honda dealership was the safest and smartest choice. Instead, I lost time, money, and confidence in the quality of work being performed. I would strongly recommend other S2000 owners and enthusiasts think carefully before trusting this dealership’s service department with their vehicle. More

As a woman, dealerships can be intimidating, especially service. Every time I bring my cars in for service (my household has purchased multiple vehicles in the past several years all from this dealer), the service. Every time I bring my cars in for service (my household has purchased multiple vehicles in the past several years all from this dealer), they have thoroughly explained all of my options and prices. Never once have I EVER felt pressured into purchasing something that I wasn’t prepared for. The work is always completed quickly and I have never had an issue with any of the work they have done. I just drop it off and pick it up when it is done. Easy peasy. The owner, Lenny Gonzalez, greats me like an old friend every time he sees me and I have dealt with multiple staff members in service from the people working the drive through all the way up to the service director (first Mike and now Phil). Never once has anyone been anything other than friendly, understanding and respectful. I’ve even had them handle repairs for me with the body shop they use and the work was top notch. Need an oil change? Tint? Body work? Heck, even an engine? This is hands down the place to go. More