Honda of Tomball

I had the best experience ever at Honda of Tomball, As a first time car buyer they were very helpful in helping me though the process of finding the car that I liked, and though the finance application. The first time car buyer they were very helpful in helping me though the process of finding the car that I liked, and though the finance application. They will try their best to help you out. 10/10 would recommend to all whose looking for a great buying experience! !! More

I purchased the vehicle through the Costco Auto program. Dealer agent contacted me right away with the contract price. Went next day and experienced the smoothest transaction of any car purchase. Great se Dealer agent contacted me right away with the contract price. Went next day and experienced the smoothest transaction of any car purchase. Great service- very professional. More

Excellent service! ALL staff was very friendly and professional. I really liked how Ms. Garza kept in touch with me through text. The finance gentlemen was also very nice. They both made me feel comfo professional. I really liked how Ms. Garza kept in touch with me through text. The finance gentlemen was also very nice. They both made me feel comfortable. Overall, I’m very satisfied with my purchase. I love my new Honda Civic! ❤️ More

Quick and right to the point. One of the best dealerships experiences I have ever had. I will be sure to send anyone looking for a new or used car their way. experiences I have ever had. I will be sure to send anyone looking for a new or used car their way. More

Cyndi was very professional and friendly. She provided excellent service. She explained the issues about my car in detail. I would recommend her to friends and family for future services. excellent service. She explained the issues about my car in detail. I would recommend her to friends and family for future services. More

Amazing experience did not have to wait at all was in and out in no time we love the new car will be back ASAP out in no time we love the new car will be back ASAP More

Very friendly and helpful. Great experience. Staff knowledgeable and answered all my questions. Dandi was awesome. Would recommend to all my friends and family and will be back knowledgeable and answered all my questions. Dandi was awesome. Would recommend to all my friends and family and will be back More

I have good experience the sales person Mr Nicholas he is good sales person if you guys go in Honda ask for him he make you happy good sales person if you guys go in Honda ask for him he make you happy More

Just a heads up that this review is going to sound more like an acceptance speech at a Hollywood award ceremony than it will a typical review. The obvious reason you’ll see for this is the amount of people like an acceptance speech at a Hollywood award ceremony than it will a typical review. The obvious reason you’ll see for this is the amount of people I have to sincerely thank and the explanations for that appreciation. The other is because I honestly feel like I all around gained some things through my car purchase here at Honda of Tomball. Things that I am proud of and things that will help me go forward with huge success for many years to come. The best part is that I have zero regret so far and don’t have a single inclination I will acquire any in the future. Zero! That’s a rare thing to feel this soon after a purchase of any type anywhere, especially one this significant. I don’t feel bad about the terms, the price, the car, The coverages, the need for a new vehicle or lack of one, the dealership chosen...and the time spent between multiple dealerships or the fact that usually I feel like I should have visited more. There is almost always some type of buyers remorse associated with most major purchases in some way, shape, or form. Anyhow, my mind is perfectly at ease due to the events and people I’ve been exposed to over the last 96 hours. It all started with a phone call to compare a price that I was getting for the same vehicle at a different dealership. My sales advisor Stephen Bonnain answered the call and got to work right away. He stayed focused to the exact request I had and assured me that once I made it in to his dealership he’d have everything arranged to my specifications. When I arrived everything was in good order but my initial communication with him was a bit confusing when it came to some specifics, therefore a few things with the vehicle weren’t exactly the same way as they were on the vehicle I had been looking at earlier. This was not Stevens fault and he handled it without producing any frustration on my part(probably why it’s best to just get into the dealership in person and let them do what they do best first). Now enters the management team...Josh Wilms and Josh Foust both spent a few minutes with me following up with what was initially discussed on the phone and quickly got the paperwork sorted out and produced. They honored every word they had spoken and helped me feel great about moving right along with the process after only being there for a few minutes. I can tell you that the deal would not have been done if they hadn’t made that part so hassle free. A few minutes of waiting started but Zach, my finance manager, walked up and introduced himself while letting me know he was getting everything ready for me to move to his office. Meanwhile, anyone and everyone that passed by always took a moment to check on me and offer up a few moments of fun conversation even if they didn’t have anything directly to to with my deal. Once I got into Zach’s office it was all adaptive cruise control for the rest of the process. His explanations made it easy for me to agree to and choose all of the best financing options for my vehicle. What was great about my time spent with him was that he actually helped me and consulted. I never felt like I was being sold anything...just gaining peace of mind, control, and stability. We had quite a few good laughs as well. While I was with Zach my sales associate Steven was of course getting the car gassed up, washed, and prepped for receiving. When it came time to actually get the keys another sales associate named Cody Schulin joined us for the walk through on my Accord. He was extremely knowledgeable about the systems and settings for the vehicle but there was one question that none of us could come up with the answer for at that time. He threw out the old “I’ll do some research on that and let you know” line...I’ve heard it a thousand times but this time, I woke up to an email from him on Monday with the exact literature and directions for the issue. The guy remembered what most would consider a small trivial detail all through the rest of the weekend and delivered with awesomeness the first chance he had back in the office. That was the beginning of the rest of all the “little details” that make this dealership and their services Top Notch and stand out amongst the rest! Wednesday was the next time I came into the dealership to get some of the remaining accessories added to the vehicle. The first service advisor that I had set me up was Bob. He got me checked right in...this was my first experience driving a car right up to the service center expecting work to be done that day without ever scheduling an appointment(I’ll tell you about that here in a minute). I went in and said hey to the guys on the floor then left until it was time to come back to pick my car up. There was a tiny hiccup at that point in the sense that not all of the work was able to be completed that night and I wasn’t expecting to have to come back again to get it finished...I say that not to blast anyone but because I was a little upset until I saw how great everything had turned out at this point. Pedro, nailed it with all of the additions and modifications that were done to the car. Between that and how kindly Jozeph, the service advisor on duty was treating me at that time, I forgot all about work still needing to be done...in fact I was excited to bring the car back in especially knowing that there wouldn’t need to be an appointment scheduled for some time way later in the week...just bring it back in tomorrow whenever! They’d get it done. Matt, the one running the service department at that time was still very sympathetic and apologized for any inconvenience that may have been caused. We all took a few moments to talk and decompress before i headed out, after all this was at 10:30 at night. Yes, 10:30 at night because their service department doesn’t close until 11PM on weekdays!!! They both explained that if I ever needed anything at 10o’clock at night...just bring it it and if they can get the work started or finished...they will. No appointment necessary! So I’ve said that a few times and by now I’m guessing you’re picking up on it...I’ll hammer that home here in a minute though. The next day, I brought my car back in and was met in the service lanes by a super nice lady and Mr. Fink(I didn’t know that he was the guy that had the big glass office with all of the certifications and awards on the wall). But they received my car just the same way as before and listened to and addressed any other issues I had. This time I stayed while they were doing the work and took advantage of the waiting areas and the amenities they provided. In fact I started writing this review while I was sitting in their top of the line massage chair. This wasn’t no vibrating $5 airport leg rubber...this thing hit every spot that an hour with a therapist would. Shoot that time in the chair and my Starbucks coffee that was brewed right there in the waiting area was worth the trip back alone. Had me contemplating taking a cross country trip and knocking out the mileage to my first oil change so I could come back the next week. When I had loosened up all I could and finished my coffee and the list of people I’d need to include in this review, I walked back out to the floor and chatted with another manager I had met the day before. His name is Steven Elsbury. He was supper helpful both days with filling in for anyone who was involved with the original sale but had either of the days I was there off. Just another example of a great member of the team always wanting to take time to make me feel special even if it didn’t have something to do with the next sale they were trying to work on. When the work was done on my car, I was introduced to a service member named Phil. I gotta tell you one last thing...this guy is smart and knows his business better than any I’ve ever met. He explained the issue I had mentioned in passing when I first handed the car over that day...I honestly didn’t expect an answer or an explanation because most places wouldn’t have even passed something small like that along looking for any remedy or thought it would be of any importance. Well it was important for me at least...it really solidified the whole process that I had just finished going through and it put me at ease knowing that at anytime going forward, 7 days a week, pretty much anytime of the day for the next 7 years...My new car and I will be in good hands. This service is available for any type of car at any time always with No Appointment Necessary Monday thru Friday till 11PM and Saturday and Sunday 7AM-7PM! In closing, my time at Honda of Tomball was a vastly different car buying experience than ANY other I’ve ever had. It’s because of their impeccable ability to focus on every detail no matter how small or insignificant it may seem, their amazing product and 1 of a kind service that they are able to offer, and most of all...the Team Members there that care about, are good at, and love their job. I promise if you go in and spend some time getting to know them, they will help you with whatever you may Truly need. They did it with me and I was just a voice on the other side of the phone at first... More

Zeke was very helpful throughout the whole process. Hard to find good service these days. We will recommend Zeke and the team at Honda of Tomball. to find good service these days. We will recommend Zeke and the team at Honda of Tomball. More