Honda of Toms River - Service Center

Waiting area clean, customer service rep. Polite, valet service really appreciated and wait time suitable. Polite, valet service really appreciated and wait time suitable. More

They make it easy to drop off, and the entire service department is friendly and efficient. department is friendly and efficient. More

I have purchased cars in the past and have never had such a feeling of extortion from any Dealership I’ve dealt with. Prior to me coming to the dealership it was well known that I was paying cash. The sales a feeling of extortion from any Dealership I’ve dealt with. Prior to me coming to the dealership it was well known that I was paying cash. The sales person tried to convince me to finance the car for three months , I expressed that would be crazy for me to pay interest on a car when I’m paying for it outright. When I arrived at the dealership, the sales person gave me the “bottom line“ which included a $933 surcharge because I was paying cash. CRAZY! I refused and told them I was out…they reconsidered, but they lowballed me on my trade-in telling me that the chipped paint on my rear bumper couldn’t be sanded down and repainted ,that the entire bumper would need to be replaced. She told me it would cost them $4000 for the job!! Total crap! The sales person kept telling me they weren’t making money on this car because truecar had it listed at the price they did. That sales person then had to leave for a doctors appointment and another sales person picked up almost an hour later to have me sign paperwork and provide the payment. I was handed the keys to the car and I asked if I was getting another set of keys. They asked me if this was a CPO, I told him that it was and when they came back to me again, I was informed it was not a CPO! The dealership told me that truecar is responsible for what is put on the site and the dealership has no control. The salesperson stated that because it says that it is certified pre owned only means that the CPO is available if I purchase it for $1900!! I spoke to TrueCar and they informed me that the information that’s on the site is provided by the dealership and if the dealership says it is a certified preowned car, that’s what I should have received. My car was also delivered with a “This car is a certified preowned vehicle from Honda of Tom’s River“ tag on the front of it! Truecar was going to notify the dealership of my complaint and the discrepancies the dealership reported about the management of the TrueCar site. True car felt that someone should be reaching out to me to make this right, but as of this time, I have not heard anything from the dealership. I feel the dealership should honor what was listed and certify this vehicle as certified pre-owned. As far as everything else is concerned, I would like the dealership to offer me an extended warranty on them! More

Good place to take your Honda vehicle for troubleshooting and fixing. But the price is too high. and fixing. But the price is too high. More

Very helpful solve the problem got the car back quick kept in contact with me at all times kept in contact with me at all times More

Very helpful group of people. They guided me to find exactly what I was looking for. They guided me to find exactly what I was looking for. More

Everyone was very pleasant and accommodating. it was worth the very long drive to be treated so well. it was worth the very long drive to be treated so well. More

Nice 👍🙂 professional service and good I not speak English..Sorry about that..Next time I get help.. English..Sorry about that..Next time I get help.. More

Tom scelfo service guy i delt with. He did all he said he would. Good guy ro deal with. He did all he said he would. Good guy ro deal with. More

Made an appointment a month in advance and the necessary part was not available. I should have been notified before the appointment. They took my car in and called hours later to say recall was not complete part was not available. I should have been notified before the appointment. They took my car in and called hours later to say recall was not completed More