I purchased a new Civic Si from Honda of Turnersville on October 20, 2018. I traded in a car from out of state, and everything seemed fine. Weeks later, I began receiving calls and messages from the dealer asking for the title. Not knowing what they meant as the vehicle I traded in was not paid off, I was told that in Maryland you receive one title upon purchase, and another when the loan is paid off. I explained that I will check when I make it back home after the semester, as I was away at school full time and working full time. I continued to receive calls, to which I explained the situation multiple times. On December 27 I received a call from Scott once again asking for the title. I told him I had just gotten back from school and filled out a lost title form, and I would have it to him by the end of the week. The next day while at work, I received another call from Scott once again asking for the title. I told him the same thing that I told him the day previous, that I would bring the title before the end of the week, and that I needed to go because I was at work. Frustrated with my response, Scott proceeded to say “We are going to drop the car back off to you,” and quickly hung up. I was appalled at his rudeness and disrespect. He quickly texted me saying they must receive the title by tomorrow. I am beside myself the way the team at Honda of Turnersville treats their loyal customers. I was not aware of the title situation in the state of Maryland, and neither was the staff apparently, because they should have mentioned the title before taking my trade in. I am considering Mr. Scott’s rude suggestion of giving me back my car, because at this point I would rather not deal with Honda of Turnersville any longer. I work in customer service, and regardless of the circumstance, I know that I must always treat my customers with respect and dignity. No respect nor dignity was shown to me by this dealer, especially from Scott. This will be the last vehicle I purchase from Honda of Turnersville. I will happily take my business to a dealer that treats their loyal customers respectfully, like Burn’s Honda in Marlton.