Honda of Watertown

Certified Pre-Owned Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When Went to Watertown Honda to help my son with his first car buying experience. Because of the time we called ahead to make sure the car was ready. When we showed up we had 1:15 to closing. Steve Flipper Gronowski was our salesman. Extremely knowledgeable and very helpful. Great personality and not pushy at all. We went for test drive my son loved the car and then we started negotiations. The Team there was awesome. Gave us a fair price for the trade in, negotiated a fair and reasonable price for the purchase and knowing that it was his first car purchase they took time to explain all of the financial information and options. It was one of if not the best car buying experiences I have been through. Highly recommend this team. They are a great and I appreciate their willingness to help. Everything done in 1:30 mins and we drove the car home. More

Questionable business ethics Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales represen Beware of this dealership. Their business practices are questionable. They purposely misquote to get you in the door. Watch out for the sales representative Danielle. More

Excellent service Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats Employees were knowledgeable, friendly, and, efficient. Made buying a new car a pleasant experience. Had additional service done to car (heated seats installed) after picking up, and service department was great as well. More

great Purchased a used Nissan pick-up I had the pleasure of dealing with Ben(Big Ben) He did an outstanding job. He knew everything about the vehicle. He ex Purchased a used Nissan pick-up I had the pleasure of dealing with Ben(Big Ben) He did an outstanding job. He knew everything about the vehicle. He explained everything to me about the dealership, It was a great experience will be there soon with my wife. Keep up the good work Thanks again, Steve Macary More

Oil change visit Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very Brought my car in for routine oil change maintenance and was greeted by Mason in service. Mason was very friendly and got us in quickly. He was very professional and explained what are tires and brakes measured at and didn't try and sell us anything we did not need. Service was very quick and didn't have to wait long at all for the service to be done. Great dealership would highly recommend and can not beat the $39.95 special anywhere. More

Resale Finance Manager is a Crook I bought my Honda Pilot from the Watertown dealership. The resale manager Brandon Hines not only provided me with a false carfax report he also SOLD I bought my Honda Pilot from the Watertown dealership. The resale manager Brandon Hines not only provided me with a false carfax report he also SOLD me a car that he said had a navigation system in it in which it didn’t.. little did I know. I was told by Mr. Hines to call him once I got home to setup THE APP FOR NAVIGATION IN WHICH the 2016 Honda Pilot EXL interface isn’t compatible with. This Honda Pilot came off a lease in which the car was serviced at this dealership.. How can they not see any damage with all these”50 point inspections??? I will NEVER SEND ANOTHER CLIENT YOUR WAY.. Shame on you Watertown Honda.. More

Great job! Justin and the finance team found an option that got me out of a tough spot with a lease. They were professional and made the process relatively painl Justin and the finance team found an option that got me out of a tough spot with a lease. They were professional and made the process relatively painless. More

I needed a new car fast and I knew the guy to call at Honda A salesman who helped me in the past, kept following up with me over the years to make sure I was having a good experience with the car I had. It ca A salesman who helped me in the past, kept following up with me over the years to make sure I was having a good experience with the car I had. It came time when I needed a second car in my family, and the salesman had just given me a periodic call. I called him up made an appointment. When I arrived he was very well prepared, I went for a test drive so he could show me all the new features of the vehicle we discussed the business of a sale and my purchase was made, in a very pleasant environment with a salesman I trusted and respected, he knew his product and his customer, I was very pleased. More

used car purchase Could not be happier with my daughter’s purchase of her herb in March 2018 and our recent purchase of a crv we love our cars staff at Watertown Honda Could not be happier with my daughter’s purchase of her herb in March 2018 and our recent purchase of a crv we love our cars staff at Watertown Honda could not have been nicer especially our salesman Steve flipper would reccomend highly More

Subpar Customer Service We had an appointment for service on Saturday, October 13th at 9:30am. I called the servicing department on Thursday to ensure the car can be dropped We had an appointment for service on Saturday, October 13th at 9:30am. I called the servicing department on Thursday to ensure the car can be dropped off Friday evening and serviced the following morning because my mother was asked to work last-minute on Saturday morning. I was reassured that the car can be dropped off and upon dropping off on Friday evening, I informed 2 people in the servicing department that the car was outside and the key was in the drop box. At 9:30am on Saturday morning, I called the servicing department to check on the status of our appointment and was informed the drop box had not yet been checked so they had not taken in the car. I politely asked the worker to give either me or my mother a call when the car was taken in and there was an idea or update as to what was going on with the car. We never received a call, but when my mother was dropped off at the dealership at noon on Saturday, she was told that her appointment was cancelled and her car would be serviced around 5:00pm after all the other cars were seen because we did not fill out the "What time will you pick up?" slot on the drop box sheet. I did not fill that portion out because we were unsure what was wrong with the car and how long it would take to fix it; the question was not "When do you need the car back by?" So instead of the service department taking 5 minutes to give one of two numbers provided on the sheet a call to ask about this matter, they chose to inconvenience my mother by hours by voiding her appointment. They did end up taking the car in for servicing briefly after my mother and I had a word with the worker. The next day while my mother was driving the car, she heard a snap under the car and pulled over. There was black oil all over the passenger side tire, door, and under the car. I am sure it is no coincidence that this happened after being serviced in Watertown. I have since called Honda of Watertown to inform them of the situation and Carol in servicing was nothing short of kind and sympathetic to the situation; she has been the only worker at this branch that has upheld the values of good customer service. We chose to contact the Honda in Torrington, CT for service since then and they have been extremely helpful. More