Not Happy with Honda of watertown
Would like to give my review and thoughts and option about Honda of Watertown and the sale person and Business manager that my wife Pat and I dealt with,
Sale’s person was Brandon Silva and Business manager was Paul Marino.
On July 21st late Saturday, Pat and I decided to begin looking for a certified used Honda SUV, which has always served us well, So that afternoon we took a ride to Honda of Watertown. Spoke with Brandon Silva, we told him we were looking for a CRV touring Model with under 30,000 miles on it. He then showed us a 2015EX with 14,000 miles on it. I was trading in a 2011 Honda CRZ with 48,000 miles in good condition garage keep, I was offered 4,750.00 trade in for my CRZ Paid 22,000.00 for the CRV.
I only received one Key and was told that they had the other key and it was probably at their other dealer ship that they would get it and send it to me and am still waiting. And it’s going on 4 weeks.
It was late and they wanted to close the deal and go home, when I got home with the car and opened up the hood to check things out. Some type of animal had made a nest under the hood and egg corns, pine needles; dirt came falling out from under the padding on the inside of the hood. And they had never had the car detailed, once you saw the seats in the light you could see that they were dirt and stained. That Monday July 23rd Pat had called them back to find out that Brandon the sales person had went on vacation and she talk to Paul Marino business manger which we also dealt with on the 21st.Pat explained our finding’s and that we were not satisfied with the car and was willing to upgrade Plus they have a policy that states you have 10 days of delivery of your qualified per owned vehicle 500 miles. If you are not satisfied and they would exchange it for any vehicle of equal or greater value of their inventory from the 21st until the 31st would have been my 10 days Pat was told to being the car back, Pat brought the car back they did clean out under the hood and vacuumed out the Car and washed it. They did not do a complete detail on the car seats still have stained spots on the seats. That day they only had one person detailing and did a rush job. Pat had spoke with Paul several times after the 23rd about exchanging the car for a upgrade and also the second key that they owe us Paul said He get back to me. As of 8/13/2018 still have not heard anything from Paul and still have No second Key, I also offered on the 23rd to pay the difference of my trade in for my CRZ and take my Car back and Paul told me that he could not do that also.
I admit buying something without knowing its value and checking it out fully and bring as we feel a rushed deal was our mistake, but I have dealt with Honda dealers for over 30 years with my element and CRZ and have been satisfied with their service .But not with Honda of Watertown and would not recommend them to friends. Not sure if anyone can help me out here. Just feel much mistreated. Still need my second key and would still like another Car