Awful. Atrocious. I can not even begin to explain how poorly I was treated. When my tires were stolen off my car they were careless. I first called to talk to Reuben, the service manager. I inquired about a rental car while my car was being serviced and told him I was 20. He went to double check and said “we’ll be able to take care of it for you.” When I got there he told me no, that he couldn’t do anything for me. No apology, instead when I mentioned “I can buy a car from you but can’t rent one” he told me “you didn’t buy it from me.” I bought 2 cars from Honda of Watertown. Unprofessional and condescending and certainly stemmed from my young age. They kept my car for over 2 weeks, never called to update me, and continued to push the estimated completion time back when I called them. Once I got my car back, I noticed they only replaced 3 out of the 4 rims and left the damaged one on my car despite the insurance estimate clearly stating to replace 4 rims. They claim they don’t know where the mixup occurred and I had to return to the dealership again. Overall a very poor place where you spend thousands of dollars and they treat you like absolute garbage. I will not buy or service from this dealership any longer. I have told my coworkers, friends and family to avoid this dealership, it’s not worth the trouble when you can go elsewhere. If you value money, time and self respect, I highly recommend going elsewhere.