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Honda of Watertown
Watertown, CT
216 Reviews
Since 1979, Honda of Watertown has built a reputation on providing courteous, honest sales and service.
Conveniently located on Straits Turnpike in Watertown, Honda of Watertown has a full complement of New, Certified and Pre-Owned vehicles, all backed by the Lorensen Advantage that saves you over $1500 with 8 exclusive value guarantees!
Plus, Honda of Watertown is an EXCELL Validated dealer, one of Honda's highest accolades, awarded to dealerships that have demonstrated a commitment to total customer satisfaction.
So, from Sales to Service and everything in between, at Honda of Watertown we treat every visitor to our dealership as an honored guest, every day, every time, without fail...no exceptions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 216 reviews
May 14, 2015
Rude and not helpful. I purchased a car here three weeks ago, and everything checked out on paper. My friend noticed my car was leaking oil and so I took it in to have it c I purchased a car here three weeks ago, and everything checked out on paper. My friend noticed my car was leaking oil and so I took it in to have it checked out. So turns out my car's oil pan was damaged and the guys (even the Manager) at the service center were extremely RUDE and told me it was my fault and that I had "significantly" hit something. I also had purchased a package to cover my car in case anything had gone wrong with it, and they told me it was "body damage" so it was not covered in the warranty. Then I went and got 4 other opinions at various auto and body shops, all whom said that the oil pan is part of the motor and SHOULD be covered under warranty. I called the next day, and told the Used Car Manager about how rude the service staff was to me and my issue, I mean I've had the car for three weeks! My car is NOT low to the ground where it would scrape, and my 4 opinions I got all have said I would have known if I hit something. The Used Car Manager said he would talk to the service staff and give me a call back in about 15-20 minutes. I'm sitting here writing this because I was giving them the benefit of the doubt but here I am 3 1/2 hours later with no returned phone call. Completely unnecessary and so unprofessional if you ask me. So PLEASE DO NOT BUY A USED CAR HERE WITHOUT CHECKING UNDERNEATH THE CAR FIRST!!! I learned my lesson the hard way, and I'm just not pleased how not one of the staff members here wanted to help me solve my problem at all. More
by Mjbella04
Employees Worked With
Jim Faroni
April 28, 2015
Great experience, great staff I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and I contacted Jessicah online Thursday in regards to an accord I saw online, they had sold the one I originally wanted to look at, but she was great and sent me 6 different other options, one which caught my eye. I went there that following Saturday to test drive it, loved it, and got to take it home the same day! Jim Ricciuti was extremely knowledgable and professional, was a great help in answering any question I had, and also did everything to make sure I had the best buying experience possible. Even the guys in the finance and the manager, which I forgot his name, were excellent as well. Great staff, so happy to have my new car! Thanks so much for making this buying process as least stressful as possible and for handling everything in a timely manner. Very satisfied! More
by Mjbella04
Employees Worked With
Jim Ricciuti
April 27, 2015
Professional & Efficient Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely ma Honda of Watertown provided excellent service on all fronts. Information, negotiation, preparation and handling of necessary documents in a timely manner. They accommodated our schedule and made the whole process a pleasant one. More
by Chenshaw
Employees Worked With
Jim Ricciuti, Jim Faroni
March 21, 2015
Very pleasant experience After dealing with nothing but headaches from a different local dealership, Honda of Watertown provided a pleasant surprise. We got a great price on b After dealing with nothing but headaches from a different local dealership, Honda of Watertown provided a pleasant surprise. We got a great price on both our trade in and a pre owned CR-V with out any haggle or pressure. Everyone we spoke with was polite and professional and we walked out feeling well taken care of. The best part is we have peace of mind about our new car. I would definitely recommend this dealership to others. Thank you Jim Ricciuti for all your help! More
by Karen
Employees Worked With
Jim Ricciuti, Jim Faroni
March 01, 2015
Service to Sales I had made an appointment to have the oil changed on my Honda CR-V 2013, While I waited, I spoke to a sales rep, Jeff Baron, about the Vehicle Exchan I had made an appointment to have the oil changed on my Honda CR-V 2013, While I waited, I spoke to a sales rep, Jeff Baron, about the Vehicle Exchange Program. Honda honored my requests for lower monthly payments, and I walked away with a 2015! More
by ladster
Employees Worked With
Jeff Baron, Jim Faroni
February 28, 2015
No games The best part is that, my time isn't wasted. Kept all their promises. Very friendly and yet professional. I'm really happy with my transaction and wil The best part is that, my time isn't wasted. Kept all their promises. Very friendly and yet professional. I'm really happy with my transaction and will do it again. More
by akinmobolaji
Employees Worked With
Joe Antonio, Kenny
January 07, 2015
Great service Everyone at the dealership was friendly and inviting. Not one person went by without at least smiling and almost everyone with a hello. Truly care abo Everyone at the dealership was friendly and inviting. Not one person went by without at least smiling and almost everyone with a hello. Truly care about customers and getting you car fixed right. More
by Tpp26
Employees Worked With
Steve Gronowski, Jim Faroni
December 04, 2014
Great experience I am happy with my new pre-owned Civic, and had a good experience at Honda of Watertown. Car shopping at other dealerships over the last couple of mon I am happy with my new pre-owned Civic, and had a good experience at Honda of Watertown. Car shopping at other dealerships over the last couple of months had been extremely unpleasant, I felt like car salesmen deserved their less than admirable reputation. But Jim Ricciuti turned my experience around. He was straightforward, available, helpful, and wonderful to work with. Gene More
by car great
Employees Worked With
Jim Ricciuti
December 02, 2014
New Lease My recent lease renewal was the smoothest I have ever experienced. My sales rep, George Duffy, was extremely accommodating along with Paul Marino and My recent lease renewal was the smoothest I have ever experienced. My sales rep, George Duffy, was extremely accommodating along with Paul Marino and George's supervisor. Having been a repeat customer, along with my wife, proved very helpful in the process, We are now a two CRV family. I am pleased and satisfied with my new CRV and the whole renewal process... More
by martmorr
Employees Worked With
Paul Marino, George Duffy
November 17, 2014
Very helpful and understanding and flexible He was very helpful and kind. Made things easy to understand and worked well with my schedule and was pleasing and patient . He made sure I was please He was very helpful and kind. Made things easy to understand and worked well with my schedule and was pleasing and patient . He made sure I was pleased with my results More
by Sarahcatherine
Employees Worked With
John
