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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
799 Reviews
Call Service Center (808) 836-7007

799 Reviews of Honolulu GMC Cadillac - Service Center

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June 13, 2023

Lame claim they had to trouble shoot not having 'low beams'....all were checked before going to dealer! First claimed BOTH headlights burned out! We called xxxxxxxx! They called back and said bad relay. More

by Margarette Deschwipple
Recommend Dealer
No
Employees Worked With
Rip off service two... booked an app for a seat repair and no parts are available!
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Jun 13, 2023 -

Margarette Deschwipple responded

Original call of as : front seat moves forward when braking or back when accelerating…they said next available date about a month in future. I asked….going to order a new seat assembly? No…. They would order it AFTER the tech troubleshoots it….apptment 10am ….on time….but told dealing with a backlog…maybe late afternoon…or next day! Okay but next day they say sorry… seat assemble does need replacing… and 2009 parts not available!!! So we said can do safety check …and charged $291 to replace $15 headlight relay ….that was working already!

Aug 04, 2023 -

Honolulu GMC Cadillac responded

We're sorry that you didn't have a completely satisfying visit, Margarette. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 13, 2023

The experience was actually great! It's just that I had to wait 3 months to schedule an oil change. I was WAY overdue by the time they saw me. More

by RHYMEWRITERPOE
Recommend Dealer
Yes
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Jun 13, 2023 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jun 14, 2023 -

RHYMEWRITERPOE responded

I have a small oil drip that was acknowledged by you guys some months ago. We never scheduled the repair as the service department was so busy. Like i said it took 3 months to schedule an oil change. Can we schedule this repair before it gets worse?

June 13, 2023

very difficult to arrage a service appointment via phone or online. (over 20 attempts) never got any response. Had to go to service center to schedule service. Work on my car was excellent once able to arra More

by jackmoanakila
Recommend Dealer
No
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Jun 17, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, Jack. We're sorry it took so long to get in touch with us. We're glad that everything went well when came to our service department. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 12, 2023

Havier and luis are the best! !! ,they have brought back normalcy back to GMC THNX More

by Kalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havier and Luis
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Jun 12, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 12, 2023

Clean, prompt, friendly, communicates, above average service best describe the service I received in early June 2023. More

by nevawatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javar
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Jun 13, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 09, 2023

Gentlemen checked me in quickly, also gave me updates periodically. Service was a little long but it had a nice lounge and I was comfortable in there. More

by chris v
Recommend Dealer
Yes
Employees Worked With
Luis
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Jun 10, 2023 -

Honolulu GMC Cadillac responded

Chris, Thank you so much for your excellent review! We are so glad that Luis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 09, 2023

Excellent customer service by the staff, technicians and management however the queue to get needed service is overwhelming More

by MLTUCKER91506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Jun 13, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . Sean and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 07, 2023

This is the 1st time in a long time that I have been satisfied with the service. The service advisors are communicating with us as customers as.well.as amongst themselves and the technicians to make su More

by NAHYUEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah, Service Advisor Extraordinaire
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Jun 08, 2023 -

Honolulu GMC Cadillac responded

Mahalo, Thank you so much for your kind words for Micah, and for taking the time to leave us this wonderful service feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 07, 2023

The dealership accommodated we when I needed it and went above and beyond for my service. More

by JAMIEMANZOEILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Honolulu GMC Cadillac responded

Jamie, Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 02, 2023

Lui was great and loved the extra touch of offering a Lyft to and from my appointment 😊 More

by BECCAROWLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jun 03, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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