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806 Reviews of Honolulu GMC Cadillac - Service Center
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February 16, 2025
Great customer service by Johnny Henson. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything. The other two service representatives need customer service training for letting customers standing for 5 minutes or more and not saying anything. More
by FVDURANJR
Verified CustomerEmployees Worked With
February 15, 2025
Took to long for a simple recall. Took 3 hrs. Poor communication.unsatisfactory. This place sucks. Took 3 hrs. Poor communication.unsatisfactory. This place sucks. More
by buttermochi65
Employees Worked With
February 15, 2025
Sarah was excellent. She was very professional and friendly. we prefer to deal only with Sarah from here going forward. The service was timely and complete. Apparently we She was very professional and friendly. we prefer to deal only with Sarah from here going forward. The service was timely and complete. Apparently we were supposed to receive a wash and a vacuum all this time but this was the first time we’ve ever received one. Thanks to Sarah!! Much mahalos!! More
by CLARENCE.KANOHO
Employees Worked With
Sarah
February 11, 2025
They accepted my car when I called about having it towed in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 in. They did not return a single phone call or answer their phone for weeks. They did not even look at my car for three weeks. Put me on hold for 1.5 hours and then hung up on me. The most horrific experience ever with a Cadillac dealer. Not until Sarah came did I experience any service. She was amazing. More
by Ldailey
Employees Worked With
Sarah was amazing. No one else helped or answered phone or returned phone calls
February 04, 2025
Johnny and his service was 10/10. He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d He was more than helpful and would be very happy to receive service from him again. The actual technicians and service department as a whole I’d rate 0/10. Not only did they manage to spend almost 6 hours to complete a 30 minute task, but they also somehow managed to break my inner driver side door handle, and the clips to hold the panel onto the door. More
by BO BOLICK
Employees Worked With
Johnny
February 04, 2025
Awesome job. Did not get the color we asked for. We settled for what was available. Other than that, all good. Did not get the color we asked for. We settled for what was available. Other than that, all good. More
by LINAMATAU
Employees Worked With
