Honolulu GMC Cadillac - Service Center

The entire experience with this dealership was awful. The service advisor was very rude and unorganized. She greeted me by saying that she could not pronounce my name because it isn’t a Hawaiian name. Ve The service advisor was very rude and unorganized. She greeted me by saying that she could not pronounce my name because it isn’t a Hawaiian name. Very rude. I had brought my car in for an oil change and general maintenance and informed them when I made the appointment that one of the tires was leaking, as I was having to put air in it every week. I mentioned this again when I dropped the car off and the service advisor assured me that they would check the tires for any leaks. When I picked my car up after the service was completed I asked about the tire again to make sure it had been repaired. The service advisor told me they hadn’t found anything wrong with the tire. Well one week later my tire pressure was low again. I brought it to a different mechanic who found the leak right away caused by a nail in the tire. It became obvious then that the dealership didn’t even bother checking the tires for leaks, yet they still charged me for it. I have been trying to contact the dealership since then to ask for a refund, but so far no one has called me back. I highly advise not going here for service. They are rude to customers and overall lazy with their work. More

Service department was quick and efficient! Irene my service advisor was super duper a\m/esome as well the techs Jeff and Jerry. They got both my vehicles back on the road with a new safety che Irene my service advisor was super duper a\m/esome as well the techs Jeff and Jerry. They got both my vehicles back on the road with a new safety check and repaired tire. More

Great vehicle service. No long lines. Avg wait time. Only wished someone would answer phone as it took a while to get through to set up appointment. Otherwise love the serv No long lines. Avg wait time. Only wished someone would answer phone as it took a while to get through to set up appointment. Otherwise love the service. More

Great customer service. I didn’t have an appointment that day but the rep took my car in for service. Definitely two thumbs up. I didn’t have an appointment that day but the rep took my car in for service. Definitely two thumbs up. More

Friendly and appropriate service with convenient shuttle service with a very good driver who is very nice service with a very good driver who is very nice More

Great service. Car was ready to pick up when I was told. Thank you very much! Car was ready to pick up when I was told. Thank you very much! More

Every time I bring my truck in for service safety check top off fluids or fix something on the Gmc employees are great they take care of me every time I need a ride they’re there to give me a ride I apprec top off fluids or fix something on the Gmc employees are great they take care of me every time I need a ride they’re there to give me a ride I appreciate the service More

I had a great experience from the service department. I appreciated the friendly staff that helped me with my vehicle. I appreciated the friendly staff that helped me with my vehicle. More

Not quite sure why I had the experience that I did. Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdl Firstly it took almost 2 months to get the appt. Secondly when making the appointment I was not told that they would need the vehicle all day. Thirdly no car at the end of the day, no call to explain why. I had to call the next day to inquire as to what happened. CAR NOT CLEANED when returned to me! Don’t know if they are short of personnel, have inexperienced staff managing intake of vehicles or what but it left a bad taste in my mouth. More

I was quoted a price for the service (oil change and tire rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I rotation) but then charged significantly more. No explanation as to why. I also believe as a regular service, the vehicle should be washed. I always had that service when I owned a Nissan. More