Honolulu Volkswagen

Easily the worst car-buying experience I’ve had. I returned for a second visit with the clear intention to buy, yet was met with the same manipulative sales tactics, delays, and lack of transparency I returned for a second visit with the clear intention to buy, yet was met with the same manipulative sales tactics, delays, and lack of transparency. The online pricing is deceptive. Every vehicle has a $2,500+ “Island Protection Plan” that is not disclosed online, a textbook bait-and-switch add-on that only appears once you’re already at the dealership. I was told the vehicle’s scratches and dings had been repaired since my first visit — they were not. I was also told the car would be ready and pulled up for my scheduled appointment today, yet I waited 20 minutes just to see it, followed by 40 minutes to receive basic pre-negotiation numbers, with no updates or communication. On my first visit, those same numbers took 2 minutes to print. So an hour into my second appointment, with 0 progress made, I walked out. Despite showing clear intent to purchase, I was forced to restart negotiations from scratch after I spent hours during my first appointment pulling teeth just to obtain an itemized out-the-door price (which I ultimately never got).The process felt deliberately slow and obstructive, as if designed to wear buyers down instead of being honest and upfront. I liked the vehicle and seriously wanted to purchase, but after dealing with hidden fees, misrepresentation, excessive delays, and high-pressure sales behavior, I walked away. If this is how customers are treated BEFORE money changes hands, I have serious concerns about what service or warranty support would look like after the sale. Honolulu Volkswagen does not respect your time or provide transparent pricing. Buyer beware. More

Went in looking at a vehicle and was going to have a mechanic look at it. When I texted the salesperson isaiah he said car was still available. The next day when the mechanic was on her way to inspect, mechanic look at it. When I texted the salesperson isaiah he said car was still available. The next day when the mechanic was on her way to inspect, he didn't answer phone, reply to text, or call back after voicemail was left. Pretty bad. More

Honolulu Volkswagen is my dealership for the past two years. I have completely satisfied with the service provided, first by Jessica and now by Harold. Harold took exceptionally good care of me when I fi years. I have completely satisfied with the service provided, first by Jessica and now by Harold. Harold took exceptionally good care of me when I first met him, allowing me to quickly get new batteries for my expiring key fobs, even thought there seemed to be a lot of activity. He also quickly scheduled me for service when I casually asked him about availability. The service was done promptly and well. Outstanding team and service! More

Sheree was very courteous, knowledgeable and recommended other items to look after. I will ask for her again on future visits. other items to look after. I will ask for her again on future visits. More

This interaction was excellent. Roadside service was quick and efficient, Sheree was friendly and competent. My tire change was performed within a respectable amount of time. I woul Roadside service was quick and efficient, Sheree was friendly and competent. My tire change was performed within a respectable amount of time. I would only like to let the Service department know that they did not reset my TPMS after changing my tire, and my voice mail requesting a call back has still not been answered. Other than that, I'm super happy with how easily and efficiently my flat tire was addressed. More

The personnel at the shop was very professional. The repair job was done very quick. I'm very pleased with the customer service. The repair job was done very quick. I'm very pleased with the customer service. More

The establishment was very nice and the staff were cordial and professional. The service was excellent. While I did not use it, the shuttle service sounds great and will be appreciated for my future cordial and professional. The service was excellent. While I did not use it, the shuttle service sounds great and will be appreciated for my future visits. I no longer have to drive to Mililani for service. Mahalo. More

Brandon, Kyle and Erik were very helpful and I am very happy with my 3rd Tiguan. It is a great vehicle and they are great to work with! happy with my 3rd Tiguan. It is a great vehicle and they are great to work with! More

I had a mixed experience with VW Honolulu, but I have to give credit where it’s due. There were moments in the past when I wasn’t fully satisfied with their service. It was about communication But I have n give credit where it’s due. There were moments in the past when I wasn’t fully satisfied with their service. It was about communication But I have noticed a real and positive change They really value customer’s feedback whether it’s positive or negative. It’s clear they took past concerns seriously and made meaningful improvements. It’s nice to see a dealership that doesn’t just sell, but also strives to grow More

Sam was my sales rep and was wonderful to work with. He was very knowledgeable and responsive to my questions and concerns. He was very knowledgeable and responsive to my questions and concerns. More