Honolulu Volkswagen

Recall repair Easy to make appointment online, excellent service advisor follow up, shuttle service, work completed in reasonable amount of time, washed car too, ve Easy to make appointment online, excellent service advisor follow up, shuttle service, work completed in reasonable amount of time, washed car too, very positive experience More

Absolutely satisfied. Allyssa is fantastic and her communication is always thoughtful and professional. I went in for a blinker bulb and a safety check. It turned out that the shocks needed to be repl communication is always thoughtful and professional. I went in for a blinker bulb and a safety check. It turned out that the shocks needed to be replaced; it is almost comical that the unexpected $1000 bill didn’t upset me because of the incredible service and how it was handled. More

I always have a great customer service experience at HNL VW. Thanks again and keep up the good work team! Mike was professional and kept me posted on the status of my car in a timely manner. VW. Thanks again and keep up the good work team! Mike was professional and kept me posted on the status of my car in a timely manner. More

Volkswagan in Nimitz Honolulu Hawaii Service Department is Excellent.. Jessica Balles the Customer Service Representative is very Helpful and she’s so concern to customers needs is Excellent.. Jessica Balles the Customer Service Representative is very Helpful and she’s so concern to customers needs More

Mechanic didn't have time to fix my issue but the rep offered me a loaner car. After the weekend car was fixed and everything was good to go. offered me a loaner car. After the weekend car was fixed and everything was good to go. More

Jessica was very polite and professional. She explained all details well and kept me informed at all times. It felt like I was treated like family. all details well and kept me informed at all times. It felt like I was treated like family. More

6 month vehicle service/check up The staff at in the service department and parts department were very friendly and helpful in answering any questions that I had. Also the waiting are The staff at in the service department and parts department were very friendly and helpful in answering any questions that I had. Also the waiting area was comfortable and beverages were great. More

EXCELLENT SERVICE !!!!! THE BEST VW DEALER IN OAHU I want to emphasize that the service at Honolulu VW is incomparable. Thank that I got the best deal I could imagine. From the first moment, Mr. Living I want to emphasize that the service at Honolulu VW is incomparable. Thank that I got the best deal I could imagine. From the first moment, Mr. Livingstone Rowan was very kind and helpful. I recommend it to anyone as it is an excellent seller since he knows how to teat a costumer. From its presentation to the final sale. Also, Mr. Jeffry Ramones (Sales Manager) was willing at all times to listen to my needs and offered me an excellent deal. So much that I don't have plans to buy it at the time but thanks to him I went out with my dream car. I have no words to thank these two gentlemen and the entire Honolulu VW team who knew how to listen and treat a client. I visit Tony's dealer and the customer service will never compare to the customer service at Honolulu VW. If in the future I had to buy another vehicle, I will go without thinking twice to Honolulu VW. They also can guarantee that if I know someone is interested in buy a vehicle I will always recommend Honolulu VW. EXCELLENT SERVICE!!!!!!!!!!! More

First Rate Service! Came in for two recall notices. I purchased a used Passat from another dealership and was uncertain how I would be treated. Jessica and her team respo Came in for two recall notices. I purchased a used Passat from another dealership and was uncertain how I would be treated. Jessica and her team responded immediately and efficiently throughout the repair experience. The check in process was quick and Jessica found all of my information and warranty coverage to assist. Shuttle service was great and especially appreciated because there are not many businesses to "kill time" at in the airport area. Bottom line, Jessica treated me like a rock star - this kind of customer service will help me determine where I purchase my next vehicle. More

Exceptional service I went to Honolulu Volkswagen and even though I didnt have much of the current car I was in, Livingston Rowan and the financial department were able t I went to Honolulu Volkswagen and even though I didnt have much of the current car I was in, Livingston Rowan and the financial department were able to work that dealership magic and got me and my wife into a new Jetta that I never thought I would have been able to afford. These guys go above and beyond to make sure that the customer always comes first. Superior service through and through. Definitely recommend Livingston Rowan and his outstanding team at Honolulu Volkswagen to fulfill any need. Thank you guys. More