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Honolulu Volkswagen

Honolulu, HI

4.0
328 Reviews

2881 N Nimitz Hwy

Honolulu, HI

96819

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Showing 328 reviews

July 14, 2021

Terrible, Financing options, given a good credit score at the time of the purchase, finance manager really unwilling to talk or work with consumer No Customer Service. The buying experience was horrible.... More

by gonsalvespaul808
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon, Tom, Erik Mak
Jul 16, 2021 -

Honolulu Volkswagen responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Angela Deocampo- General Manager

May 13, 2021

Fantastic service and attention to my needs as a consumer. Livingston was professional and friendly. The process was painless from beginning to end. I never felt pressured. Livingston made me fel More

by foehrpj4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Rowan
May 18, 2021 -

Honolulu Volkswagen responded

Thank you for taking the time to share with us! The goal of the Honolulu Volkswagen team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Angela Deocampo- General Manager

March 20, 2021

Alyssa Konia in the Service Department always provides me with Outstanding service along with Jessica Balles and I don't mind waiting for my vehicle. More

by Suga 01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Balles, Alyssa Konia
Mar 24, 2021 -

Honolulu Volkswagen responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Dylan Fujimoto- Service Manager

March 11, 2021

I live in Maui and purchased the perfect island Beetle from Honolulu VW. Eanjym Sales negotiated the sale and shipping and Eric Mak handled the financing. Highly recommend this dealership! More

by kiminchina3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Mak, Eanjym Sales, Emma Fujimoto
Mar 16, 2021 -

Honolulu Volkswagen responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Angela Deocampo- General Manager

February 05, 2021

Efficient, courteous, and professional service. 20% discount promotion on my scheduled 30K service. Great job on car wash and cleaning. Coffee maker and comfortable waiting area. More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Ng
Feb 10, 2021 -

Honolulu Volkswagen responded

Thank you for the five-star rating, Robert! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Angela Deocampo- General Manager

January 30, 2021

Proud new owners of a brand new VW Atlas Crosssport! We couldn’t have done it without our awesome sales guy Livingston. He made us feel comfortable from the very beginning to end, treated us like ohana and More

by Sydney Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Rowan , Jeff Ramones, Erik Mak
Feb 03, 2021 -

Honolulu Volkswagen responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Angela Deocampo- General Manager

January 24, 2021

He is very willing to help and patient with our choices. He is friendly, efficient and thorough. He made sure that we are getting the best customer service and go home with a car that we will suit our needs More

by VincentV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Ikaika Rowan
Jan 27, 2021 -

Honolulu Volkswagen responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Angela Deocampo- General Manager

December 10, 2020

Friendly and informative staff. Comfortable lounge area with Wi-Fi and amenities. Great technical works. Complementary car wash. Convenient online scheduling system. Shuttle service. Can't really ask for More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond, Jessica Balles, Alyssa Konia
Dec 15, 2020 -

Honolulu Volkswagen responded

Thank you so much for taking the time to share your feedback with us, Stan. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Dylan Fujimoto- Service Manager

December 08, 2020

It was such a great and amazing experience at Honolulu Volkswagen. Brandon Tom was excellent and nice to work with. He made me buy the car I was looking for years. I will highly recommend him to anyone. More

by gnapaakaffou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Tom
Dec 10, 2020 -

Honolulu Volkswagen responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Brandon and the rest of the Honolulu Volkswagen team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Angela Deocampo- General Manager

November 29, 2020

Amazing experience at Honolulu VW! Sales team were friendly and very understanding of my situation! Comfortable transaction and no pressure. Brandon Tom, my salesman, helped me understand my options. More

by Keren A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Tom, Erik Mak
Dec 02, 2020 -

Honolulu Volkswagen responded

Keren, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Angela Deocampo- General Manager