Honolulu Volkswagen

They broke my car Beware of the service department! They broke my car and try to get more money!! I brought my car for diagnostic for two different problems (AC and Beware of the service department! They broke my car and try to get more money!! I brought my car for diagnostic for two different problems (AC and convertible part broken). First time I brought, they told me it takes more than one day to see what's wrong with that and I needed my car next day so I canceled on that day and brought it again on the other day. Then after diagnostic they told me that it's costs over $1000 to fix thoese problems and at that time I can't afford to spend that much money and my car can still can drive so I just paid diagnostic fee which is about $140. They doesn't give me any paper for detail about diagnostic just receipt for diagnostic fee. THEN when I got my car back, my car got another problem with shifter. The cover for shifter completely broke which wasn't like that when I brought. I told an agent and he told me the light for shifter doesn't turn on right but you still can see the front screen. It looks horroble but  I was in rush and I thought if the cover doesn't effect maybe not a big problem so I left this dealership but after while I found out that the manual side cannot work because of some piece of prastic stuck in there. My husband called them and they told him that I can bring my car and they can fix. So I brought my car AGAIN and they told me that there is NO REPORT of that. I can't believe this. They let me wait and talked manager and told me that they never touch the shifter (I wonder how they drove my car) then offered me they pay labor but I need to pay the part which cost over $400. Are you guys trying to get job which you make your own? Please stop try to rob my money. My husband try to reach a manager by phone but they always told him the manager is busy and will call back and NEVER call us back. This is WORST SERVICE I've ever got. My shifter still broke but I need to drive the car. I hope the shifter not gonna suddenly stop or something like that and make car accident. More

Fun day out, with a new toy to boot I went with my son in law for him to get a car and ended up buying one myself. What a great experience Ej our sales manager was truly a pleasant pers I went with my son in law for him to get a car and ended up buying one myself. What a great experience Ej our sales manager was truly a pleasant person to deal with. More

Great Me and my wife had a great time and was treated with respect and care. I would recommend this specific dealership. Will definitely be back to look at Me and my wife had a great time and was treated with respect and care. I would recommend this specific dealership. Will definitely be back to look at more options to get into another vehicle. More

Friendly Staff - Fast Service Brought my Jetta in for its 10,000 mile service. John was very friendly and explained what exactly would be performed at this service appointment as w Brought my Jetta in for its 10,000 mile service. John was very friendly and explained what exactly would be performed at this service appointment as well as what I could expect at next years appointment. Service was completed 30 minutes earlier than the estimated time frame which was awesome. More

Honolulu VW--AOK Good service & comfortable waiting room. They were able to help me even without an appointment. Nearly $200 is a bit much for installing a new batte Good service & comfortable waiting room. They were able to help me even without an appointment. Nearly $200 is a bit much for installing a new battery, though. Trusted me to call back with my credit card number after returning home (they no longer take AMEX, which I didn't know before). Good people! More

responded to my request to find the problems with my auto Had such a good service with my 04TDI Golf that I'm looking at buying a new VW. And I did buy a new '16 Sportwagen Had such a good service with my 04TDI Golf that I'm looking at buying a new VW. And I did buy a new '16 Sportwagen More

Great customer service. The sales team was great. I dealt with Eddie initially but he wasn't there when I made my purchase. A week later Randey picked up right where Eddie le The sales team was great. I dealt with Eddie initially but he wasn't there when I made my purchase. A week later Randey picked up right where Eddie left off when I went in to make my purchase. He was just as accommodating to my needs. I went in for the nationally advertised deal but the vehicle wasn't available. He thoroughly explained the policy behind the national deal and I still got the vehicle very close to the price I wanted. Which was about $70 cheaper than my self imposed spending limit. More

Great service advisor Tama is the best. He always makes sure my vehicle is serviced correctly and that when I pick my vehicle up its clean and ready to go. High five Tama Tama is the best. He always makes sure my vehicle is serviced correctly and that when I pick my vehicle up its clean and ready to go. High five Tama you rock. More

Tire repair The service of repairing my tire was complete and without any hassle. The service charge was fair. Took longer than I thought it would, but then wha The service of repairing my tire was complete and without any hassle. The service charge was fair. Took longer than I thought it would, but then what is time to a beetle? Customer friendly and did not feel intimidated by the men....important for women. They did not attempt any add on sales, which I appreciated. I am happy with my car and the service at this dealership and would recommend them to friends. More

Great service. Simple job -- had mud guards installed on my new VW. Work done as promised and on time. Can't ask for anything more. My salesman, Eddie, even went Simple job -- had mud guards installed on my new VW. Work done as promised and on time. Can't ask for anything more. My salesman, Eddie, even went over to the service department to make sure everything was going okay. More