Hoover Chrysler Dodge Jeep RAM

Recently purchased a Jeep Grand Cherokee that I had been leasing. Hoover and my sales rep Steve Green made the process very easy. I have been coming to Hoover since moving to the area from out of State. Th leasing. Hoover and my sales rep Steve Green made the process very easy. I have been coming to Hoover since moving to the area from out of State. The service department personnel, I have been dealing with Clay, also are pleasant and no nonsense people. Nothing hidden. More

My husband and I just bought a new 2020 Dodge Ram 1500. The dealership and especially Steve Green went beyond all of our expectations with the entire process starting with the test drive to the financing The dealership and especially Steve Green went beyond all of our expectations with the entire process starting with the test drive to the financing aspects... we are very pleased with the dealership and with our new ride. Steve Green was very knowledgeable and professional. More

Has a great buying experience at Hoover Chrysler Jeep Dodge Ram Of Summerville recently with Alan glass he got me in the vehicle I wanted at a good price and it was pretty fast in and out great guy to de Dodge Ram Of Summerville recently with Alan glass he got me in the vehicle I wanted at a good price and it was pretty fast in and out great guy to deal with More

Allan was excellent with my purchase. Came in and brought my truck up to the door 5 minutes after coming in. Test drove the truck and out the door 2 hours with keys in hand. Seamless purchase. brought my truck up to the door 5 minutes after coming in. Test drove the truck and out the door 2 hours with keys in hand. Seamless purchase. More

I have bought 7 vehicles from Ed O’Brien over the last 10 years. Always easy and straight forward. He has stayed late past close on a few of those occasions. years. Always easy and straight forward. He has stayed late past close on a few of those occasions. More

Purchase of 2 year old Toyota We had been to a couple of dealerships looking for a van, at one (Honda on Sav. HWY) we waited for on a stool for 20 min. and no one approached us so We had been to a couple of dealerships looking for a van, at one (Honda on Sav. HWY) we waited for on a stool for 20 min. and no one approached us so we left. The next day we went to a Toyoto dealership, again on highway 17, the salesman was lackluster, at best, didn't seem to know vehicle or anything about it. Third day we went to Hoover Chrysler Dodge in Summerville and we hit the jackpot. Many salesman standing in parking lot just waiting to help. No one was pushy and they were all very nice. We wound up with Haywood Johnson as our salesman and boy was he great from start to finish. He made our buying experience very pleasant and we left this just the van we were looking for at the price we wanted to pay. I will say the other people we dealt with, sales manager, finance manager were knowledgeable and helpful. I just can't say enough about how good our experience was. I would recommend this dealership to anyone and it is well worth the drive to Summerville for this level of treatment and a really good deal. I would highly recommend this dealership and certainly Mr. Johnson for your next auto purchase. More

Wonderful staff!! Loved the professionalism and their knowledge of the product! The ram runs great and we are so happy Thanks for everything! We will return! knowledge of the product! The ram runs great and we are so happy Thanks for everything! We will return! More

Currently here, and been here for 5hrs. When I first brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer and since Hoover was closer to my house I brought it to them because they were closer to my residence. I was informed they had loaners when I made they appt. That was a lie. Back to the story, I had paperwork from the dealer that sold the vehicle to me with the problem and the statements that they would pay for it. Clay, the service advisor, acted like it was not real and stated they would call and run test themselves. He asked if I would stay with the vehicle or like a ride somewhere since it might take all day. I informed him that I would mostly likely need to be gone by 2pm. He goes to his manager and states the situation. His manager stated that it would probably be done by 1-2pm. I state that's a lot better than the all day answer I received. I also ask him if there is a schematic that I can see in reference to possibly a tray for the jack, he tells me the as long as the tire is bolted down that the jack is good to just move around freely in the back. I also inform him that I'm surprised that they dont have a wait line for tickets that need to be expedited and go line for people who leave their vehicle. Which would allow them fo move more efficiently. Clay responds, "we do, it's where people sit down in the lounge." This does not answer my question. Now I get my 4-yr old out the truck and tell him we should be able to get lunch right after and We go and wait in the service area. At 115pm my 4 yr old and I are looking at a poster on the walls and Clay asked me to come to the doorway and informs me they see the problem with the door and there was a slight ticking with the blower motor, since the other dealer is paying to get it fixed we are going to go ahead and fix the door and get you on your way. 2hrs later I go where the service advisors are and wait for someone to help me. Clay's manager, David see me standing there with my child and says nothing, while Clay is playing a game on his cell phone. So finally I go up to Clay and ask him how much longer it's going to be. He states he has to go check with the tech. He comes back but goes straight to David, then comes to me and says they had to go get the part from another certified Jeep dealer. I asked him when he found that out, he smacks his lips in the most arrogant of fashion and says just now from the tech. I then ask him to go get his manager. He replies ok but he going to say the same thing. Side note- if someone tells you to go get your manager, you don't say anything else and you go get your manager. The manager then comes over and wants to argue with the false fact that he told me to leave the vehicle. Never once was that said by David and I informed him that the point was I was never informed after diagnoses that the part was never here. I was informed that I would be on my way shortly, shortly does not mean greater than 2 hrs. I ask him when will the part arrive and he tells me he wont tell me. Just to expect my vehicle done by 6. More

Worse dealership Had a USED "new" Durango. 1000 miles trying to sell like new, dirty, food all in the seats. Sales.man told me Owner used it personally and took trip w Had a USED "new" Durango. 1000 miles trying to sell like new, dirty, food all in the seats. Sales.man told me Owner used it personally and took trip with it. I ASKED THE PRICE BE DISCOUNTED and I would pay cash for it. The said no and almost laughed at us. Disrispectful idiots, if owner lets this happen he must be a dumb buisness man too. Salesman told me I rather see it sit and dirty than discount price. Great buisness thought process. DuMB dont go here! Way to treat the troops... More

False Advertising Bait and Switch One of the worst experiences. Not only did the car I was testing crap out in the middle of heavy traffic but the vehicles being sold were dirty and n One of the worst experiences. Not only did the car I was testing crap out in the middle of heavy traffic but the vehicles being sold were dirty and not cared for. I was told the price from their internet site were the correct price but when I sat down to deal the price raised $7K and I was told those prices were last months dealers incentives. Stank of Corruption and I'm so glad I walked away! More