Hoover Chrysler Dodge Jeep RAM

Currently here, and been here for 5hrs. When I first brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer and since Hoover was closer to my house I brought it to them because they were closer to my residence. I was informed they had loaners when I made they appt. That was a lie. Back to the story, I had paperwork from the dealer that sold the vehicle to me with the problem and the statements that they would pay for it. Clay, the service advisor, acted like it was not real and stated they would call and run test themselves. He asked if I would stay with the vehicle or like a ride somewhere since it might take all day. I informed him that I would mostly likely need to be gone by 2pm. He goes to his manager and states the situation. His manager stated that it would probably be done by 1-2pm. I state that's a lot better than the all day answer I received. I also ask him if there is a schematic that I can see in reference to possibly a tray for the jack, he tells me the as long as the tire is bolted down that the jack is good to just move around freely in the back. I also inform him that I'm surprised that they dont have a wait line for tickets that need to be expedited and go line for people who leave their vehicle. Which would allow them fo move more efficiently. Clay responds, "we do, it's where people sit down in the lounge." This does not answer my question. Now I get my 4-yr old out the truck and tell him we should be able to get lunch right after and We go and wait in the service area. At 115pm my 4 yr old and I are looking at a poster on the walls and Clay asked me to come to the doorway and informs me they see the problem with the door and there was a slight ticking with the blower motor, since the other dealer is paying to get it fixed we are going to go ahead and fix the door and get you on your way. 2hrs later I go where the service advisors are and wait for someone to help me. Clay's manager, David see me standing there with my child and says nothing, while Clay is playing a game on his cell phone. So finally I go up to Clay and ask him how much longer it's going to be. He states he has to go check with the tech. He comes back but goes straight to David, then comes to me and says they had to go get the part from another certified Jeep dealer. I asked him when he found that out, he smacks his lips in the most arrogant of fashion and says just now from the tech. I then ask him to go get his manager. He replies ok but he going to say the same thing. Side note- if someone tells you to go get your manager, you don't say anything else and you go get your manager. The manager then comes over and wants to argue with the false fact that he told me to leave the vehicle. Never once was that said by David and I informed him that the point was I was never informed after diagnoses that the part was never here. I was informed that I would be on my way shortly, shortly does not mean greater than 2 hrs. I ask him when will the part arrive and he tells me he wont tell me. Just to expect my vehicle done by 6. More

Worse dealership Had a USED "new" Durango. 1000 miles trying to sell like new, dirty, food all in the seats. Sales.man told me Owner used it personally and took trip w Had a USED "new" Durango. 1000 miles trying to sell like new, dirty, food all in the seats. Sales.man told me Owner used it personally and took trip with it. I ASKED THE PRICE BE DISCOUNTED and I would pay cash for it. The said no and almost laughed at us. Disrispectful idiots, if owner lets this happen he must be a dumb buisness man too. Salesman told me I rather see it sit and dirty than discount price. Great buisness thought process. DuMB dont go here! Way to treat the troops... More

False Advertising Bait and Switch One of the worst experiences. Not only did the car I was testing crap out in the middle of heavy traffic but the vehicles being sold were dirty and n One of the worst experiences. Not only did the car I was testing crap out in the middle of heavy traffic but the vehicles being sold were dirty and not cared for. I was told the price from their internet site were the correct price but when I sat down to deal the price raised $7K and I was told those prices were last months dealers incentives. Stank of Corruption and I'm so glad I walked away! More

I just bought a used car here Joshua LaChance was my sales person and he was good to work with. He did everything to make the process go smoothly. I would have given five stars i Joshua LaChance was my sales person and he was good to work with. He did everything to make the process go smoothly. I would have given five stars if Hoover had at least a 30 day warranty. More

Worst service department ever.waited over 3 hours for an oil change and brakes with an appointment I'll never come here again nor recommend anyone else to come here department ever.waited over 3 hours for an oil change and brakes with an appointment I'll never come here again nor recommend anyone else to come here! More

Highly Recommended - Great Experience My whole experience at Hoover was great. Ed O'Brien was a pleasure to work with. He made the whole process so easy. There was no pressure and all in My whole experience at Hoover was great. Ed O'Brien was a pleasure to work with. He made the whole process so easy. There was no pressure and all information was given to me so I could make the best decision. Thank you!!! More

Quick and Easy I know a lot of people hate buying a new car because it usually takes a while but I found that my experience with Mr. Harold (Cosmo) was quick and eas I know a lot of people hate buying a new car because it usually takes a while but I found that my experience with Mr. Harold (Cosmo) was quick and easy. He did not try to pressure me into doing something I did not want to do and he was very knowledgeable of their vehicles and had an answer for every question I could think of. We were in and out of there with a brand new 2016 Jeep Cherokee and we could not be any happier with the vehicle and the service. They took something that is normally an unpleasant experience and made it a good time and I would highly recommend them to everyone! More

Great car buying service I bought a Kia sorento from hoover and absolutely love it! Harold was amazing and made sure I got something that worked for ME! Didn't pressure into s I bought a Kia sorento from hoover and absolutely love it! Harold was amazing and made sure I got something that worked for ME! Didn't pressure into something I couldn't afford or didn't want. Fabulous customer service! Highly recommend seeing Harold at hoover in Summerville--works hard to get you into a vehicle you'll love and can afford! More

I recommend Hoover! Friendly staff that are willing to work with you. I was very pleased with my car buying experience, and I love my new Jeep Wrangler! Friendly staff that are willing to work with you. I was very pleased with my car buying experience, and I love my new Jeep Wrangler! More

Excellent Service Josh Lachance excellent what more can I say he help me so well after buying a truck from another dealer and to find out it look good and it was a lemo Josh Lachance excellent what more can I say he help me so well after buying a truck from another dealer and to find out it look good and it was a lemon Josh help get me into another vehicle after having it 6 months he work and work until he got me where I needed to be Josh Thanks so much and I would recommend you to anyone you are awesome!!!! More