Hoover Chrysler Dodge Jeep RAM - Service Center

They were all professional and friendly it was one of the few car purchases I had that the experience was enjoyable. Correy Williams was a standup guy and very professional they went above and beyond to help few car purchases I had that the experience was enjoyable. Correy Williams was a standup guy and very professional they went above and beyond to help my wife and I and I would recommend anyone who is looking to buy or trade in a car to go here More

Currently here, and been here for 5hrs. When I first brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer brought my vehicle in, I informed them of the problem with te doorswitch not working. A little backstory is I bought the vehicle from another dealer and since Hoover was closer to my house I brought it to them because they were closer to my residence. I was informed they had loaners when I made they appt. That was a lie. Back to the story, I had paperwork from the dealer that sold the vehicle to me with the problem and the statements that they would pay for it. Clay, the service advisor, acted like it was not real and stated they would call and run test themselves. He asked if I would stay with the vehicle or like a ride somewhere since it might take all day. I informed him that I would mostly likely need to be gone by 2pm. He goes to his manager and states the situation. His manager stated that it would probably be done by 1-2pm. I state that's a lot better than the all day answer I received. I also ask him if there is a schematic that I can see in reference to possibly a tray for the jack, he tells me the as long as the tire is bolted down that the jack is good to just move around freely in the back. I also inform him that I'm surprised that they dont have a wait line for tickets that need to be expedited and go line for people who leave their vehicle. Which would allow them fo move more efficiently. Clay responds, "we do, it's where people sit down in the lounge." This does not answer my question. Now I get my 4-yr old out the truck and tell him we should be able to get lunch right after and We go and wait in the service area. At 115pm my 4 yr old and I are looking at a poster on the walls and Clay asked me to come to the doorway and informs me they see the problem with the door and there was a slight ticking with the blower motor, since the other dealer is paying to get it fixed we are going to go ahead and fix the door and get you on your way. 2hrs later I go where the service advisors are and wait for someone to help me. Clay's manager, David see me standing there with my child and says nothing, while Clay is playing a game on his cell phone. So finally I go up to Clay and ask him how much longer it's going to be. He states he has to go check with the tech. He comes back but goes straight to David, then comes to me and says they had to go get the part from another certified Jeep dealer. I asked him when he found that out, he smacks his lips in the most arrogant of fashion and says just now from the tech. I then ask him to go get his manager. He replies ok but he going to say the same thing. Side note- if someone tells you to go get your manager, you don't say anything else and you go get your manager. The manager then comes over and wants to argue with the false fact that he told me to leave the vehicle. Never once was that said by David and I informed him that the point was I was never informed after diagnoses that the part was never here. I was informed that I would be on my way shortly, shortly does not mean greater than 2 hrs. I ask him when will the part arrive and he tells me he wont tell me. Just to expect my vehicle done by 6. More

Worst service department ever.waited over 3 hours for an oil change and brakes with an appointment I'll never come here again nor recommend anyone else to come here department ever.waited over 3 hours for an oil change and brakes with an appointment I'll never come here again nor recommend anyone else to come here! More

My 2006 Jeep liberty had been having trouble with the brakes for almost a year now and we had taken it to Midus for repair of brake shoes/pads/rotors. We had repaired the ball joints ourselves and still brakes for almost a year now and we had taken it to Midus for repair of brake shoes/pads/rotors. We had repaired the ball joints ourselves and still no change in the grinding of the brakes. We took the jeep to the dealership in Hoover and initially it was thought that a sensor was damaged and this was repaired without any change in the grinding--the team at Hoover, especially Mike, were diligent and even called specialists at Chrysler to inquire as to what would be causing the issue. They would not let the vehicle go until it was fixed and after much effort on their part determined that it was a random wire that was shorted and affecting the ABS system. This was repaired and we were charged only a parts fee given that we had been to so many places without having the car fixed. As a mother of an infant I am very thankful that they were able to fix the brakes and as a physician I am even more thankful that a place that provides services to people went above an beyond like I do for my patients everyday. I would recommend Mike and his team to anyone needing services. Totally worth the time and money. More

What a truly horrible experience! From not being provided estimates for services to be performed (sticker shock when you pick-up your vehicle), from using fear to sell services not actually needed a provided estimates for services to be performed (sticker shock when you pick-up your vehicle), from using fear to sell services not actually needed at that time (not following the manufacturer's recommended maintenance plan), to unsafe courtesy van driver practices (not allowing passengers to fasten a seatbelt before engaging Drive and speeding past stop signs), to placing higher emphasis on the highest margins (using inferior auto parts and trying to pass off as OEM) and upselling at every opportunity (to make up for loss market share in units).... The list goes on! For some consumers this may be okay, but for this buyer (I bought two new vehicles at this dealership), I am perfectly fine with driving a few more miles for a much better option. Spend your money where it is appreciated and valued over on Rivers or Savannah Hwy at the competitor. More