Hopkins Acura - Service Center

Scheduled maintenance On time friendly service with detailed explanation of safety check. Comfortable lounge with refreshments and snacks. There is an excellent place to On time friendly service with detailed explanation of safety check. Comfortable lounge with refreshments and snacks. There is an excellent place to eat within a block that helps pass the time away. More

Proactive service A few things stand out for me. The dealership sent me emails to notify I am due for a service. That is nice. I could schedule an appointment online. Q A few things stand out for me. The dealership sent me emails to notify I am due for a service. That is nice. I could schedule an appointment online. Quick and easy and can be done at any time. Third, the service staff was expecting me when I showed up at the dealership. They even addressed me by name. That is impressive in this day and age. Finally, I was able to wait for the car to be serviced. The whole appointment was over in about an hour. More

Service 10k Great. No problems or issues to mention. Like the new service program waiting while work is done. Great great and more great work done by the team. Great. No problems or issues to mention. Like the new service program waiting while work is done. Great great and more great work done by the team. More

Five Star Service Hopkins Acura service is always excellent as are the service representatives that schedule and are responsible for working with their customers by pho Hopkins Acura service is always excellent as are the service representatives that schedule and are responsible for working with their customers by phone and text More

Excellent Service 1). Necessary part was order prior to my appointment. 2) An odd noise under the driver’s side floor board was diagnosed repaired. So glad they fixed 1). Necessary part was order prior to my appointment. 2) An odd noise under the driver’s side floor board was diagnosed repaired. So glad they fixed it. It was caused by loose suspension bolts. Everything was done in one day. Thank you. When I questioned the price, it was nicely explained. Thank you again. More

Excellent Service I maintain all my vehicles at Hopkins Acura and have nothing but amazing things to say about all the employees in service and in sales. Keep it up! I maintain all my vehicles at Hopkins Acura and have nothing but amazing things to say about all the employees in service and in sales. Keep it up! More

Beat Customer Service I used to go to Burlingame but now I come here. I know some of the guys and see them In the neighborhood restaurants. They are very friendly and we I used to go to Burlingame but now I come here. I know some of the guys and see them In the neighborhood restaurants. They are very friendly and well informed. They take care of me like I’m one of their family member. I really appreciate their professionalism. More

Nice job! Very helpful and honest. Kept me informed through the entire process. When something changed they called before proceeding. The car was washed and rea Very helpful and honest. Kept me informed through the entire process. When something changed they called before proceeding. The car was washed and ready when promised. More

they fix my car issues My car even get a car wash. I like that because they took care of me and my car. The employee like Mr. Kah Fair Tse was nice and informing my options My car even get a car wash. I like that because they took care of me and my car. The employee like Mr. Kah Fair Tse was nice and informing my options to me . More

Excellent! I have an original NSX... which is my baby... and I felt Mark Conrad truly thought of my car as his baby, too! :) Because budget was an issue, I have an original NSX... which is my baby... and I felt Mark Conrad truly thought of my car as his baby, too! :) Because budget was an issue, he guided me to the important stuff... and watched out for me every step of the way. Mark has my highest recommendation... and gratitude! More