Hopkins Acura - Service Center

Exceptional Service - refreshing. Good job setting expectations and overall execution. Terry was organized and thorough - more importantly, he communicated and followed through with th Good job setting expectations and overall execution. Terry was organized and thorough - more importantly, he communicated and followed through with the level of service after the actual event. More

Awesome customer service, knowledgeable and very quick. I have taken my MDX in for service to Hopkins a few different times and every time the service advisors have been professional, attentive and extremel I have taken my MDX in for service to Hopkins a few different times and every time the service advisors have been professional, attentive and extremely helpful. At times when I asked for certain items they were open about whether it was really ne see and educated me on why or why not. Highly recommend them! More

Good service, fast! Was able to get an appointment last minute quickly! Kah-Fai and Anthony got me in and out quickly for an A1. The only thing I marked down is the deale Was able to get an appointment last minute quickly! Kah-Fai and Anthony got me in and out quickly for an A1. The only thing I marked down is the dealership itself (it’s old) and price. More

Good Service I waited while auto was being serviced. My wait was less than hour. Was informed as it was progressing through the process. Also had a car wash whi I waited while auto was being serviced. My wait was less than hour. Was informed as it was progressing through the process. Also had a car wash which was needed. 5 ***** More

service of my TLX It was the best service experience I have ever experienced! Starting with the service advisor, Kah Fai to the mechanics! A great experience all arou It was the best service experience I have ever experienced! Starting with the service advisor, Kah Fai to the mechanics! A great experience all around!! More

Transmission repair Very professional...Every part of the repair was explained to me and completed very timely. I was worried bout having a completely new transmission do Very professional...Every part of the repair was explained to me and completed very timely. I was worried bout having a completely new transmission done but they found the core problem which was much more minimal in cost and service. More

Very good service Terry helped me on the issue checking and provided prompt responses to all my questions. The loaner service was great as well. The technicians were ch Terry helped me on the issue checking and provided prompt responses to all my questions. The loaner service was great as well. The technicians were checked all the potential issues on my brake system. Overall the car got all the brake issues resolved and it runs great now! More

Appreciated exclamation of what they planed to do I was treated in a very professional manner.and appreciated how they explained what they were going to do and then showed me what was done. They were I was treated in a very professional manner.and appreciated how they explained what they were going to do and then showed me what was done. They were quick and efficient. More

Once we made contact great communication Terry texted both me and my husband and called. He was very helpful! Gave me a courtesy car! Quick to respond to my texts with updates. Terry texted both me and my husband and called. He was very helpful! Gave me a courtesy car! Quick to respond to my texts with updates. More

Quick & painless! Great personal service support from Terry! Part required for repair arrived quickly. Their outside company for a separate repair did an outstanding Great personal service support from Terry! Part required for repair arrived quickly. Their outside company for a separate repair did an outstanding job. Would definately recommend Hopkins Service Dept. More