Hopkins Acura - Service Center

Customer service Very knowledgable and provides good customer care with follow ups even on weekends. I would recommend to others for the services and customer care fr Very knowledgable and provides good customer care with follow ups even on weekends. I would recommend to others for the services and customer care from hopkins. More

Getting work done on my car. Mark did a great job helping me set up and scheduled my service to fix a paint issue with my car. He was very accommodating. The day I brought in my c Mark did a great job helping me set up and scheduled my service to fix a paint issue with my car. He was very accommodating. The day I brought in my car, Terry was very helpful getting me set up with the courtesy rental car. After the service was done, Kah was helpful with returning the rental and taking me to my car to look over the work. Overall, I had a great experience and everyone was professional and helpful. I would definitely go back if I needed service again. More

Great service! Went in for an oil change and tire rotation. Everyone was great, kept me up to date and got things done early. They even changed my windshield wipers Went in for an oil change and tire rotation. Everyone was great, kept me up to date and got things done early. They even changed my windshield wipers at no extra charge! More

Always pleased with the service department. Terry Clark is always helpful and accurate in estimates of repairs. Car was ready faster than I thought it would be. I have never had to return the ca Terry Clark is always helpful and accurate in estimates of repairs. Car was ready faster than I thought it would be. I have never had to return the car for correction of repairs. More

battery change They took me in quickly without an appointment to have an emergency change of battery. Terry provided some good advice on what to do once the 3 year w They took me in quickly without an appointment to have an emergency change of battery. Terry provided some good advice on what to do once the 3 year warranty of off. More

New customer. Very satisfied. Service department was very prompt and courteous—Mark when I made the appointment and Terry on the day that the work was performed. I would return. Service department was very prompt and courteous—Mark when I made the appointment and Terry on the day that the work was performed. I would return. More

General service-oil change, tire rotation, inspection It took them only 25 mins to finish up my entire service. They did say they "vacuumed" and "washed" my car (courtesy) but my car was already vacuumed It took them only 25 mins to finish up my entire service. They did say they "vacuumed" and "washed" my car (courtesy) but my car was already vacuumed inside and the outside did not look clean, just water splashed on it. More

Great job Waited for rear dif service. It was easy to schedule, completed within the promised time frame and I had an enjoyable rapport with my customer service Waited for rear dif service. It was easy to schedule, completed within the promised time frame and I had an enjoyable rapport with my customer service professional. Nothing short of an outstanding experience. Well done! More

Top customer service when getting routine service The person handling my time there was excellent in that he pro-actively and timely handled all issues. I forget the person's name; please look him up! The person handling my time there was excellent in that he pro-actively and timely handled all issues. I forget the person's name; please look him up! More

Mainly good to work with Today I had to go back because they had forgotten to do part of a maintenance procedure when I was in the previous week. There is one rep who seems ru Today I had to go back because they had forgotten to do part of a maintenance procedure when I was in the previous week. There is one rep who seems rude and condescending at times, especially if you arent his client that day. On my return, I asked for another service rep, Kah, who provided excellent service and for my trouble of coming back, provided some additional work I was waiting on. So would be 5 star except for how the one service rep is and the fact I had to return. Otherwise the service reps are great and the texhnicians are really good at what they do. More