Hopkins Acura - Service Center

Excellent. Timely. Courteous. Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within th Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within the time estimated and it was. I was able to make my afternoon meeting and there was even extra work done in my car! I would highly recommend Hopkins Acura to anyone for servicing their car. More

excellent service They were very helpful with my tire. They allianed it probably and they were able to stick it back probably. I highly recommend this center. They were very helpful with my tire. They allianed it probably and they were able to stick it back probably. I highly recommend this center. More

Excellent Efficient, thorough, easy to interact with, friendly, clear and reasonable. Follow up was helpful and considerate. Waiting center and restrooms are Efficient, thorough, easy to interact with, friendly, clear and reasonable. Follow up was helpful and considerate. Waiting center and restrooms are convenient. Thank you for the help with the car! More

Investigate reason for warning lights and fix the problem I was able to get a service appointment on a short term notice the staff is very knowledgeable and professional kept me informed of progress I was able to get a service appointment on a short term notice the staff is very knowledgeable and professional kept me informed of progress More

Recall fix I brought the car in for a recall fix and oil change. The staff was very helpful, efficient and pleasant. I liked receiving a text message when my ca I brought the car in for a recall fix and oil change. The staff was very helpful, efficient and pleasant. I liked receiving a text message when my car was ready. More

First Time Service Experience Had a noise with my new vehicle after only 1600 miles. Terry was able to have the vehicle evaluated promptly, parts needed to be ordered and currently Had a noise with my new vehicle after only 1600 miles. Terry was able to have the vehicle evaluated promptly, parts needed to be ordered and currently awaiting back order to be filled. More

Third time's a charm Given several mostly negative experiences at this service center, I have avoided it in favor of a private mechanic, but had to visit again due to some Given several mostly negative experiences at this service center, I have avoided it in favor of a private mechanic, but had to visit again due to some system errors only Acura could fix. I also asked them to look at my alignment which felt off and had me hydroplaning excessively in the week's rain. The experience was positive from start to finish. As always, the appointment was easy to make online, though I do wish there was a way to make an appointment for multiple issues or a "fill in the blank/not sure." (Maybe this is because the service length needs to be determinable.) As always, the center was ready for me at my appointment time. As always, the technician who helped me was pleasant through the intake process. However, this time, the technician Mark spent time looking the car over with me and providing a best guess of what he felt needed to be addressed, including cost, which was both not what I expected and cheaper than the service I'd signed up for. (Appreciate that prices are online when you make the appointment.) He explained the why behind his determination and what they'd need to look at to make a clearer determination. He also listened carefully to a few other issues I felt needed to be looked at and included these on the estimate, which was clear and for a smaller amount than I expected. Paperwork was quick, and upon completion Mark asked if I needed a ride anywhere, informed me that I could use the corporate Lyft account, and attempted to find a loaner car (which he did locate) when I requested one. He also sent me a text with his info for check-in. When the car had been examined, he texted me with the issues found, cost and ramifications of not fixing, which were not "you will die" but more measured so that I could make an informed decision. The car is old and may be replaced soon, so I did without a few services, and Mark didn't push it but said he understood. He gave me a time for completion--need another day to drive it himself to make sure the alignment issue was fixed, but finished in the committed time. Settling the bill again was far simpler than I expected, and I felt confident that I'd been charged fairly and that Mark had done what he could to keep costs down. The car feels like a different car--drives significantly better. In short, an easy, pleasant, and fair experience that significantly improved my car. More

Great service Routine service- everyone is so friendly and thorough. Especially the greeter who facilitated everything (forgot his name but he is the best!) They Routine service- everyone is so friendly and thorough. Especially the greeter who facilitated everything (forgot his name but he is the best!) They are all very personable and professional More

A refreshing change...someone that knows what they’re doing! The shop foreman is quite possibly the very best Acura technician in the whole country. Figured out the problem and got the car fixed in less than an The shop foreman is quite possibly the very best Acura technician in the whole country. Figured out the problem and got the car fixed in less than an hour. More

Prompt Service My transmission light came on and my MDX started shaking. I brought the car in they gave me a loaner. The told me safety first! My transmission light came on and my MDX started shaking. I brought the car in they gave me a loaner. The told me safety first! More