Hopkins Acura - Service Center

Terry was terrific Terry did a great job identifying and outlining our transmission options for our 2002 Acura MDX in consultation with the Hopkins mechanics. He's good Terry did a great job identifying and outlining our transmission options for our 2002 Acura MDX in consultation with the Hopkins mechanics. He's good at looking at the repair situation from the car-owner's point of view. He's also very pleasant to work with. More

Great, quick, exceptional service. I was helped by Noah as soon as I pulled in. He quickly got me checked in and took care of starting my services. He was extremely professional, helpfu I was helped by Noah as soon as I pulled in. He quickly got me checked in and took care of starting my services. He was extremely professional, helpful, and made sure I knew exactly what would be done and the time frame for it. I was in and out in under an hour and would definitely recommend this service center to others. More

Excellent Fast and efficient service, very helpful . Noah was very kind, pleasant, and friendly. Great experience so far and am very happy with my Acura M Fast and efficient service, very helpful . Noah was very kind, pleasant, and friendly. Great experience so far and am very happy with my Acura MDX ! More

Great service The staff were friendly and professional and the waiting area was comfortable. In addition to performing the services need on my car, the staff washed The staff were friendly and professional and the waiting area was comfortable. In addition to performing the services need on my car, the staff washed my car. I've had nothing but positive experiences with Hopkins, including my purchase experience. More

Maintenance at 16,000 miles Arrived at the service area and Mark took care of me. Waited in the customer lounge area and had my coffee and water and was out in hour. Arrived at the service area and Mark took care of me. Waited in the customer lounge area and had my coffee and water and was out in hour. More

Emergency Service Call I had an electrical problem with my new car it was after work so the Service department was closing in 15 minutes. Terry told me he would wait for m I had an electrical problem with my new car it was after work so the Service department was closing in 15 minutes. Terry told me he would wait for me to get there so I could drop off my car to be serviced the next day. It was the week before Christmas and I needed a loaner, which he had available at that time. I arrived 15 minutes after closing time but he was gracious, took in my car, and gave me a loaner. More

Overall incredible experience, extremely happy! From my first call to inquire about an appointment through receiving my car after it was fixed, I had an awesome experience. I worked directly with Ma From my first call to inquire about an appointment through receiving my car after it was fixed, I had an awesome experience. I worked directly with Mark (service advisor) who patiently listened to my description of my car's issues and confirmed that everything would be taken care of because my car was still under warranty. He also constantly gave me updates throughout the process making me feel even more comfortable that my car was being taken care of by a professional! The dealership didn't have any loaner cars so Mark quickly called me an Uber and even offered to order me a ride back to the dealership once the work was completed. Overall I'm really satisfied with my experience and would definitely take my car back again. More

great value excellent aeevice Terri went the extra mile to support me during the appointment. Everything was carefully explained. The updates were frequent and relevant. Would def Terri went the extra mile to support me during the appointment. Everything was carefully explained. The updates were frequent and relevant. Would definitely recommend this Acura Service Center. More

Excellent Service with Mark Conrad Mark was awesome!!! Excellent customer services. I had a fast services on my emergency services I need it whithin 2 days. Mark provided gone & beyon Mark was awesome!!! Excellent customer services. I had a fast services on my emergency services I need it whithin 2 days. Mark provided gone & beyond with my services. Thank you so much. More

Terry Clark rocks’ Personable, detail oriented, prompt. Diamond in the rough - another mechanic, can’t remember his name- even professionally put his input in when I w Personable, detail oriented, prompt. Diamond in the rough - another mechanic, can’t remember his name- even professionally put his input in when I was talking to Terri about my gas tank that was sticking out . They brain stred together and it was just nice to see they both cared about the client . More