Hopkins Ford of Elgin

Joe Lascio is a true professional and makes every experience I or my family members have very positive. The best deals on the best vehicles. He and Rick Salinas are major factors in why I continue experience I or my family members have very positive. The best deals on the best vehicles. He and Rick Salinas are major factors in why I continue to make Ron Hopkins the only dealership that I deal with for service and vehicle purchases. Rick consistently maintains the cars Joe locates for me and my family running at peak performance levels. Ford has great Cars and Trucks and these two employees keep making it happen for us. Thank you!!! More

No one ever likes shopping for a new car, but we began this arduous task several weeks ago looking for a new Edge. Went to several local dealers, including Wickstrom, Schaumburg, and Spring Hill. Was ne this arduous task several weeks ago looking for a new Edge. Went to several local dealers, including Wickstrom, Schaumburg, and Spring Hill. Was never really impressed with any of the salespeople until we arrived at Ron Hopkins Ford. The Salesperson Eddie Cuevas was an expert with the functions of the SYNC system and he awas very fair and upfront with the pricing of the Edge. I would encourage anyone in the local Fox Valley area to visit Ron Hopkins Ford if they are looking for a new vehicle. The staff is very friendly and helpful, it makes me regret saying all the negative comments I've said in the past about car dealers. Jason and Jeff Hopkins were very gracious for our purchase and the sale manager Joe Lasio (?) made sure that the terms of the financing were to our satisfaction. Bottom line, great family dealer with great employees! More

Sooooo, after buying a 2011 Edge with the MyFord Touch and Sync feature, which Eddie Cuevas explained thouroughly, I still needed help resetting my phone. I visited Ron Hopkins Ford for assistance to fin and Sync feature, which Eddie Cuevas explained thouroughly, I still needed help resetting my phone. I visited Ron Hopkins Ford for assistance to find that Eddie was off that day. I then took it in to the service dept where I was promptly greeted by all three of the service advisors. Chuck, Bob and Mike quickly offered to assist me with the "pairing" of my new phone and walk me through the "syncing" process. I later found out that Chuck was the manager, and it was clear to me that his first priority was to ensure my understanding of the SYNC system. The service department at Ron Hopkins Ford went above and beyond the call of duty to make sure I understood the SYNC system, and to answer all of the dumb questions I had. Check out Ron Hopkins Ford, you'll be impressed! More

we have bought five new cars fron pat at ron hopkins ford. my faimly have bought two new fords from pat and two used cars from ron hopkins ford. pat is a great person to work with. he know what we ford. my faimly have bought two new fords from pat and two used cars from ron hopkins ford. pat is a great person to work with. he know what we want and does not try to pressure us into something we do not want. everyone at the dealer side has been very helpful. bill and dianne berquist More

I have to say that buying a car has never been a fun experience for me. However, the service and personal attention that I received from Jason Milburn and staff at Ron Hopkins converted me from a Dodge experience for me. However, the service and personal attention that I received from Jason Milburn and staff at Ron Hopkins converted me from a Dodge car owner to a Ford car owner! I would tell anyone that I know to call Jason to purchase thier next car! Thanks Jason! More

I purchased my 2007 Ford Escape from Ron Hopkins in May of 2007. Since then I've taken both of my vehicles (other is 1997 Ford Taurus) to them for service. When I was dealing with Edward Garcia I never had of 2007. Since then I've taken both of my vehicles (other is 1997 Ford Taurus) to them for service. When I was dealing with Edward Garcia I never had a problem, he was always professional and timely. This time I had the misfortune of dealing with Charles (whom Jay said is the Service Manager). I brought the 2007 Escape in for its 35,000 mile service and to have the passenger side view mirror checked as it was loose. When they pulled my vehicle out of their shop I noticed that the side mirror was now hanging by the wires (completely broken out of the housing). Charles approached me, handed me the paperwork and said "Your car's ready, thank you have a nice day". He never mentioned anything about the side mirror! I asked him why my mirror is hanging by the wire and he replied, "It's broken"! We walked out to the vehicle together as I explained it wasn't THAT BROKEN when I arrived at the dealership. Then he said it fell out when the technician touched it. WHAT? It survived a 2hr drive each way just a couple of days prior at highway speeds but his technician gently touches is and it leaps out at him? I say I can't drive it like that, it would scratch up my paint and swing around. So he calls the technician to put it back in so I can drive the vehicle. The "highly skilled technician" lifts it up and gently sits in in the housing (with nothing attaching it) then walks away! I'm the one who disconnected the mirror and then left it with the cashier as I stormed out of there. Spoke with Jay Hopkins later and he basically said I'm a lair and his clown of a servie manager mentioned the cost to repair (replace) the mirror immediately. I will never go to Ron Hopkins Ford again. More

My name is steve and my company purchased a 02 F250 P/U crew cab and a 04 same truck from ron hopkins, the sales experience was good and the service was good up until they quoted me $8294.00 to fix the hea crew cab and a 04 same truck from ron hopkins, the sales experience was good and the service was good up until they quoted me $8294.00 to fix the head gasket, turbo and 4 fuel injectors on a diesel truck then they reduced the the price to $5918.00. I took the truck to a different diesel mechanic and told him everything what they told me was wrong. I was surprised to find out that the mechanic at ron hopkins over filled the antifreeze and it leeked on the head gasket, he performed a preasure test checked the turbo and the injectors and found one injector was marginal. The hole fix cost $580.00 a hole lot cheaper than 5.9K steve Highlake const corp More

With the gass prices we where looking for a Ford Expedtion. I statrted looking at 2006 but Tony told us that he could get us into a 2007 at the same price or lower. We told him what we where looki Expedtion. I statrted looking at 2006 but Tony told us that he could get us into a 2007 at the same price or lower. We told him what we where looking for color, options, etc. between him and the used vehicle manager that got the one we wanted 2 weeks later. 2007, black, 9000 miles and a full warranty. Tony was even able to keep it on the back lot for 2 weeks until we got the financing worked out. I will go back to Tony for every vehicle we buy. We moved 45 mins. away from the dealership and I still go back for routine maintenance and oil changes. More