Horizon Ford

Less painful than a trip to the dentist! Loved working with Antonio! Super nice guy, no pressure. Got me just the car I wanted at my price! They even set me up with a loaner car between the t Loved working with Antonio! Super nice guy, no pressure. Got me just the car I wanted at my price! They even set me up with a loaner car between the time my old car sold and when they delivered my new car. I'm coming back, and recommending this dealership to all my friends and family. More

Great experience This was my first time buying a car on my own. Thanks to Dave, Michael, and Renoldo it was a great experience. They did an excellent job of explaining This was my first time buying a car on my own. Thanks to Dave, Michael, and Renoldo it was a great experience. They did an excellent job of explaining the process for me. They really worked to get my brand new Escape down to an affordable price. They really made this a painless experience, and I'm enjoying my new vehicle. More

Highly recommend Horizon Ford in Tukwila-No pressure sales I highly recommend Horizon Ford in Tukwila for your next new or used vehicle purchase or service. Their entire sales, management and finance team wer I highly recommend Horizon Ford in Tukwila for your next new or used vehicle purchase or service. Their entire sales, management and finance team were very professional, knowledgable and honest. My wife and I were amazed by the good natured and non pushy negotiations which resulted in us purchasing a great vehicle. Horizon Ford in Tukwila has programs for Boeing employees, military members and others, they have an amazing array of programs for any consumer. Manager Daniel, salesman Roberto, and finance officer Sally were a pleasure to work with, I have purchased a few vehicles and have been to many auto dealers-Horizon Ford in Tukwila was by far the most honest, down to earth, friendly and easiest to work with. No pressured sales pitches, no shaming or arguing-just honest negotiations that benefit all parties. More

Friendly and Helpful I was very pleased to meet everyone there and they were all smiling faces. I, without a problem, got the help that I needed and was happy with the res I was very pleased to meet everyone there and they were all smiling faces. I, without a problem, got the help that I needed and was happy with the results. I would recommend them to any and all that I know that is looking to buy, lease, and/or trade a car. I appreciate all they've done for me. More

excellent customer service I was really impressed with the great customer service I received from Horizon Ford..!!!!! I recently bought a 2013 Ford F-150 and I love my Truck.. I was really impressed with the great customer service I received from Horizon Ford..!!!!! I recently bought a 2013 Ford F-150 and I love my Truck...:) Junior my salesman gave me all the information to buy the right truck...:) He was very nice and extremely helpful with my truck buying process. I would highly recommend seeing Junior for your next Truck purchase.... very low pressure and awesome customer service with a smile on his face...... More

Several weeks ago I dropped my vehicle off at Horizon Ford to sort out some ignition problems. I could have done the work myself, but I don’t have a garage (I despise driveway repairs) and I figured I’d Ford to sort out some ignition problems. I could have done the work myself, but I don’t have a garage (I despise driveway repairs) and I figured I’d patronize local business, as I am new in the area. When I dropped it off I told them that I was in no hurry as I have another vehicle and I was going to be traveling out of the country on business. I emailed a couple weeks later from China where I was auditing suppliers. Horizon’s reply was, “We haven’t done anything because we need the key to the gas cap.” I wondered what the gas cap had to do with the ignition but nevertheless, I replied that the tank was full of super unleaded and aside from that, the keys for the brand new gas cap were inside on the floor. So then I’m off to Australia for more supplier audits and I again send Horizon Ford an email, apologizing for being away so long and asking how the work was going. Their reply was, “We haven’t done anything because we need the key to the gas cap.” So I am guessing that their intra / interdepartmental communication isn’t what it ought to be. I explained in the same email, that I was going to be back in the states the next week and would come in to sort this out. So I get home as expected and go to retrieve my mail; and in there I find an impound notice dated two days after my last communication with them. Apparently the guy responding to my email didn’t forward to those that needed to know; so they assumed I had abandoned the vehicle. The last email communication with them said absolutely NOTHING about towing my vehicle. If they had told me that they no longer wanted my business, I’d have called AAA to get the rig towed to my home. Now I have an $800.00 impound bill and Horizon Ford has a disgruntled “would be” customer that knows how to write an intelligent review. If you choose to use them, don’t count on anything they tell you. Triple check to make sure that what you’ve asked them to do, has been communicated to the people doing the work. If it was me; I’d drive 15 miles south to Scarff Ford in Auburn as I’ve worked with them before and they are courteous and professional. More