Horne Mazda Avondale

Second time running. Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me Service writer never communicated with me. Did not update repair status in the online app. Did not respond to my first three messages. Lied to me about a Lyft coming to pick me up. Had to arrange my own ride, which I don’t care about, but I waited 30 minutes for the dealer arranged Lyft that was never actually requested. I am happy with the work the technician did but I can’t deal with the incompetence just to get to the technician. Definitely costing you business. More

Good experience at the dealership as a whole. The Finance manager negatively impacted my rating. The Finance manager negatively impacted my rating. More

The dealership was friendly, and professional l will recommend this dealership to all my family and friends; Sean was great. recommend this dealership to all my family and friends; Sean was great. More

Service was quick and efficient. I went in for a tint repair and they solved the problem. I went in for a tint repair and they solved the problem. More

I was promised that I would get the online sales price but I didn’t. They said that since they gave me more for my car (traded my old one in) that they had to up the sales price on the new car. None of th but I didn’t. They said that since they gave me more for my car (traded my old one in) that they had to up the sales price on the new car. None of this was disclosed to me. Wish they were more honest/transparent with what they were doing. Probably would not recommend them. More

The service was very quick and efficient. My appointment was set to be at 4:30 p.m but I was able to come in early. The staff communicated very well. I got a video on what needed to be done a My appointment was set to be at 4:30 p.m but I was able to come in early. The staff communicated very well. I got a video on what needed to be done and it was very helpful. More

My sales agent was not very knowledgeable with our car purchase. He has only been at the dealership for 2 weeks. He didn't even have a business card. purchase. He has only been at the dealership for 2 weeks. He didn't even have a business card. More

Really enjoyed working with David Potts and the Finance Manager at Horne Mazda. Both were friendly and easy going. Manager at Horne Mazda. Both were friendly and easy going. More

The first time we came in for service oil change and the Auto Butler it was great his name was Troy top notch guy the last couple of times we came in it wasn't Troy who helped us can't remember their names Auto Butler it was great his name was Troy top notch guy the last couple of times we came in it wasn't Troy who helped us can't remember their names it wasn't bad just not as good. On our last visit we recently had the oil change and Auto Butler our service advisor Maria Jimenez was Great, friendly went out of her way and made our visit memorable in a good way. More

Great service from David Potts and everyone at the dealership. Every one made sure to make us feel welcome and taken care of. Keep up the good work dealership. Every one made sure to make us feel welcome and taken care of. Keep up the good work More