Horne Mazda

Terrible service, they sold me a car with no AC, then I had to take it in to get the AC fix. Gabrielle in Service was awful to deal with. The first time they just charged it with freon and the AC worked had to take it in to get the AC fix. Gabrielle in Service was awful to deal with. The first time they just charged it with freon and the AC worked for one day, then it stopped. I had to take it back and Gabrielle would not call me back for 3 weeks, I finally asked to be changed service advisor, and they gave me Troy who is very efficient. I took the car in and they fixed the condenser, then I went to pick it up and the AC still didn't work. They kept if for another 4 days and finally changed the compressor. Mazda obviously is lacking in the Quality Control of both new cars, and then in their service department. No apology has been made for selling me a defective car, nor for wasting all the time trying to get it fixed. I will not be purchasing another Mazda car in the future. More

Prompt, professional and thoughtful from Troy, the service rep; also windshield glass rep Mhkenna was very helpful and service was convenient; service rep; also windshield glass rep Mhkenna was very helpful and service was convenient; More

From start to finish, this was a great car buying experience! Collin was super helpful and spent plenty of time showing me different models and explaining the features and value for each. I didn’t fe experience! Collin was super helpful and spent plenty of time showing me different models and explaining the features and value for each. I didn’t feel any pressure to buy, but ended up loving the CX-30. The financing process was a breeze and the finance manager made sure to go over everything in my contract. Overall, this is a great place to buy a car! More

Great service which was done in a timely manner. Everyone was very polite and knowledgeable. Everyone was very polite and knowledgeable. More

A great experience shopping for a new vehicle, I appreciate everything and everyone I encountered. appreciate everything and everyone I encountered. More

Never been treated worse at a stealership. Contacted the General Manager to complain and he couldn't even be bothered to respond. Run to any other dealership in town. Contacted the General Manager to complain and he couldn't even be bothered to respond. Run to any other dealership in town. More

This dealership pulled a bait and switch. Not one but two members of the sales team told me they could go with my OTD offer on a vehicle and they came back with some ridiculous quote where th Not one but two members of the sales team told me they could go with my OTD offer on a vehicle and they came back with some ridiculous quote where they made up a ridiculously high number, applied a discount (which brought it to my offer), then charged me with thousands of dollars in add-ons and fees which, at the end of the day, they wouldn’t back down on. They wasted my time and theirs just to toy with me and then tell me to jog on. DON’T GO HERE FOR A FAIR DEAL OR GOOD USE OF TIME! More

These guys will throw every sales trick in the book at you and misrepresent their offers anyway they can. Especially beware of Alan Appellof the Internet Director. He will come in as soon as it seems like you and misrepresent their offers anyway they can. Especially beware of Alan Appellof the Internet Director. He will come in as soon as it seems like a deal is to be made (the classic handoff) and all of the sudden you're going backwards. Then when you call him on it he plays innocent. Give them a competing offer and they will use it against you. They came back "matching" an offer but all they did was match total amount financed, not the price of the car. Even presented the total amount financed in a way that made it appear as if it was the price of the vehicle. When I asked for a detailed quote, the discount was actually less than their competitors. Smoke and mirrors. More

Took my daughter to buy a CX30, Chad was a nice guy to sell us a car but not to give us service afterwards. They lost a key and promised to send us a replacement, been almost two year, emailed Chad not lo sell us a car but not to give us service afterwards. They lost a key and promised to send us a replacement, been almost two year, emailed Chad not long ago again and no response. We got a hold of the manufacture and same xx,. whatever you do do not buy at this dealer and stay away from Mazda products. , More

Let me just say Chad is the best sales representative I have ever met. He was patient with me, created a zero-pressure experience, and provided me with the best suggestions based off of my wants and needs. have ever met. He was patient with me, created a zero-pressure experience, and provided me with the best suggestions based off of my wants and needs. He has provided me with attentive service while I have been out of the country and has successfully helped me secure my vehicle. I will be happy to recommend Horne Mazda to anyone I know looking for a vehicle. More