Horne Mazda

DISHONEST, ARROGANT, CHEAP PEOPLE BEWARE, BEWARE, BEWARE!!! I had been at this dealership on 12th Oct 2018 to buy a new 2018 Mazda 3 touring. I had applied for pre-approval a day bef BEWARE, BEWARE, BEWARE!!! I had been at this dealership on 12th Oct 2018 to buy a new 2018 Mazda 3 touring. I had applied for pre-approval a day before. We were at the dealership at 9 AM as per our appointment, the sales man JUAN VIVEROS came in, and started scribbling something on a piece of paper, he did not have a formal quote or any other formal documents. When asked about the pre-approval which we had applied for, he just walked out and came back saying that the rate is 10% (outrageous isn't it!?) When we demanded to show us formal document about my credit rating and the rate how they arrived at he did not have any good explanation and again walked out to come back with a SEAN GLENNON Sales manager, who did not have any document either and unnecessarily started explaining how their new car purchase program works. When we insisted to provide us the document which shows the 10% interest rate they got another employee a woman BRIDGETTE MILLER Finance Manager who also came with no formal document and started with same new purchase program explanation. Finally, after begin patient for a long time, when we asked them if they have run my credit report in the first place then the beans were spelt and finally they said "No". Thus, that was the end, we realized these people are thieves and just wanted to sell us a car at an outrageous interest rate and make profit. Realizing this that we are dealing with such horrible and DISHOENST people we just started walking off. As we started walking off the lady was so arrogant that she started yelling, ARROGANCE they name!!! The salesman JUAN VIVEROS did not even have any courtesy to say anything and just made faces. Guys just remember we are not from kindergarten but well learned and very well aware customers. So don’t use such cheap sales tricks on us. As expected these people started emailing and calling us just after we left the dealership begging to give them another chance. The next day we went to other brand car dealer and got a deal at minimum interest rate on 2019 model by applying for pre-approval, thus no hassle. The dealer provided us all the documents of my credit rating and rate approved by the bank, all black n white no shady business. I would never ever go for buying MAZDA ever, that was my first and last experience with them!!! Car manufacturers should be careful what dealers do which can impact their brand reputation. So just think for yourselves how these people try to cheat you. I am having an excellent credit score and even though they were trying to give me an interest rate of 10%, CHEATERS!!! Thus, be cautious, think before you give them any business as these people are so DISHONEST in the beginning of the car buying process I just can’t imagine what kind of service they will provide the customer once you buy from them and have a binding agreement. I would not even want my enemy to be at this dealership to do any kind of business with such CHEAP, ARROGANT and DISHONEST people. BEWARE, BEWARE, BEWARE!!! More

Mazda MX-5 Purchase from Butch Shearer I purchased a 2016 Mazda MX-5 from Butch Shearer 1 year from today and it could not have been a more pleasant experience. The car was detailed and rea I purchased a 2016 Mazda MX-5 from Butch Shearer 1 year from today and it could not have been a more pleasant experience. The car was detailed and ready for pick up upon arrival (I drove in from El Paso, TX). I highly recommend this excellent and professional salesman as well as "the bald guy" from the finance department. Great people and a great dealership all around. Robert Diaz More

Alisha is Awesome! Alisha impressed our family from the moment she introduced herself, in front of the door. She is savvy, knowledgeable, intuitive and low pressure, ye Alisha impressed our family from the moment she introduced herself, in front of the door. She is savvy, knowledgeable, intuitive and low pressure, yet thoroughly attentive. This was our son's first car purchase, and she asked him pertinent questions and gave good information to help him understand exactly how to combine his wants with his needs. He loved the Cx5 from the moment he drove it, but he came back to buy it because of Alisha's persistence and commitment to HIM. Basically it came down to trust: he trusted the quality of the vehicle and he trusted the person helping him with the purchase. More

No Service Went into this dealership to look at the Cx-5 because I was interested in purchasing one. When we arrived there was no one to help us outside to help Went into this dealership to look at the Cx-5 because I was interested in purchasing one. When we arrived there was no one to help us outside to help us. So we went into the show room to look at the vehicle. I found the vehicle that I was looking for, yet still no help from NO ONE! There were multiple people in the offices and yet no came out to greet us or even to say we will be with you in a moment. We left the dealership and I will not back. VERY DISAPPOINTED! More

In with nothing, out with my car Wwnt today to see what they had in stock, worked with our budget and got what we were looking for. Noy was such a great help, no pressure to the purch Wwnt today to see what they had in stock, worked with our budget and got what we were looking for. Noy was such a great help, no pressure to the purchase, Great buying experience! More

Great car buying experience After doing a bit of research online, we found a car available at More Mazda. Went over to have a look and everyone there was great from the moment we After doing a bit of research online, we found a car available at More Mazda. Went over to have a look and everyone there was great from the moment we got on site. Very easygoing environment, no pressure sales, etc. It really was great. I recommend them and will be looking to More Mazda first for my next vehicle. More

Honest and straight forward, patient and kind sales rep Single best experience i have ever had when in a car buying/trade in situation. Nuoy at More Mazda was honest, he listened to what I wanted, there was Single best experience i have ever had when in a car buying/trade in situation. Nuoy at More Mazda was honest, he listened to what I wanted, there was no hard sell or finance haggling and back and forth. It was very important to me to know I was being treated with respect and honesty. The process was fast, they handled all of the paperwork an leg work for my trade and they gave me a great value for my vehicle. Nuoy, the sales rep took a great deal of time to make sure that I was 100% happy with my vehicle choice and was not pushy in any way. He also was patient in explaining all the great features of my new CX-5 Touring. Once a made the decision to buy, I was greeted by another team member who I was afraid was going to be a finance guy and try to negotiate but instead this man simply came out shook my hand and congratulated me on my new Mazda! It was so wonderful. I would absolutely recommend More Mazda to anyone. I love my car, I feel that I got a great vehicle with many perks at the most fair price among competitive brands within the same class of vehicle. But at the end of the day I was most impressed and impacted by the great service. More

Great satisfaction I bought a new car Mazda CX-5 from More Mazda Tempe , Noy Converse was my Sales Agent and he explained everything very clearly and was very professi I bought a new car Mazda CX-5 from More Mazda Tempe , Noy Converse was my Sales Agent and he explained everything very clearly and was very professional . Finance Manager Howard Kriol explained me the various options related to finance. Overall the purschase was good with great satisfaction and I refer More tempe to my friends and family to visit any future purchases. More

Straightforward Buying Experience Muzzy was friendly and helpful without the hard-sell. Mike, the Sales Manager, made my purchase a straightforward experience. Nice smaller, individu Muzzy was friendly and helpful without the hard-sell. Mike, the Sales Manager, made my purchase a straightforward experience. Nice smaller, individually-owned dealership, which is what I prefer, yet had a respectable selection of vehicles from which to choose. More

Down to earth service The salesman was very personable, accomodating, thoughtful and easy to talk to. Never "salesmanlike." He was always patient when my husband and I ne The salesman was very personable, accomodating, thoughtful and easy to talk to. Never "salesmanlike." He was always patient when my husband and I needed to talk things over privately. He answered all our questions and just very helpful throughout what is normally a very stressful process. I would not hesitate to recomend More Mazda to anyone. Excellent experience. Made car buying fun as it should be. More