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Hoselton Chevrolet
East Rochester, NY
24 Reviews
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Showing 24 reviews
April 01, 2024
Edit 4/27/24 Hoselton came through and has refunded my money for the service described below. Thank you for your attention to the matter. I dropped off my 2023 Chevy Tahoe at Hoselton because the ba money for the service described below. Thank you for your attention to the matter. I dropped off my 2023 Chevy Tahoe at Hoselton because the battery was dying in my garage. I was informed by Paul in Service that they would check it out, and as the car was only 6 months old, everything would be covered under warranty. After countless diagnostics over 3 weeks, the service department couldn’t figure out what the problem was. To cover their tail, Paul blamed the problem on a dealer installed Lojack device, which, of course voided the warranty EVEN THOUGH IT WAS DEALER INSTALLED. So I was suddenly on the hook for $2,300 of diagnostic work as well as a loaner, which at least Paul and one other said would also be covered as well. What could I do? I now had a loaner that was accruing daily charges. And yes, my car battery was still dead and I actually had to jump it to get it off the lot. At least one of the service guys had the decency to help me jump it so I could drive it away. More
by cdrur
Employees Worked With
Paul Poppoon
Helpful November 15, 2022
Lucky enough to get a salesman named Mike Tyson very nice young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they w young man didn't play any games he was personable and very professional and no bogus fees. You should train other salesman with his method and they would get a lot more sales. I tried East Syracuse Chevrolet but the salesman I got there was very hardcore and I would try to xxxx the customer for every dime he could. More
by jswimm
Employees Worked With
Christie Russo
July 25, 2021
Over a month ago, Brian DiSanto called and offered to refund my recent service expense of just over $500 dollars to settle my earlier complaint about brake rotor replacement. Since the offer of the re refund my recent service expense of just over $500 dollars to settle my earlier complaint about brake rotor replacement. Since the offer of the refund, there has been no contact and no refund. I wrote the owner a letter describing my experience. Maybe he'll care that his people are damaging his business. More
by DisappointedbyU
Employees Worked With
Brian DiSanto, Guy Kalpin
June 19, 2021
Over the last five years, I've done about $20,000 of business with the service department of Hoselton. My most recent visit will likely be my last. Hoselton replaced my brake rotors about 10,000 mil business with the service department of Hoselton. My most recent visit will likely be my last. Hoselton replaced my brake rotors about 10,000 miles ago and during my inspection visit, they told me that the rotors were rusted out and delaminating. I requested that the parts be kept so I could look at them. Suspiciously, the parts were discarded so I could not look at the condition of the parts. I contacted the service director and got no response. I hope the $500 you got from me is worth the loss of the future business. More
by DisappointedbyU
Employees Worked With
Brian DiSanto
May 15, 2018
awful place to buy a vehicle they will sell you the car, won’t budge on the price, they will give an awful service department, they will blame you for the problems with the car no they will sell you the car, won’t budge on the price, they will give an awful service department, they will blame you for the problems with the car no matter how new the car is. they suck! ugh More
by joeshe123
Employees Worked With
Mark
November 22, 2017
First time leasing made easy! I came to Hoselton Chevrolet to lease my first car and I couldn't be happier. I was initially apprehensive about the process but David made everything I came to Hoselton Chevrolet to lease my first car and I couldn't be happier. I was initially apprehensive about the process but David made everything so easy and he was constantly reassuring me along the way, answering any questions that I had. David was not only patient with me as I asked to test drive several cars, but he was also very professional. Not to mention, he worked outside of his regular work schedule to stay with me throughout the process. I was in and out with my new 2018 Chevy Equinox the same day, which was super convenient since I live in Buffalo and was only in town for the weekend. It was definitely worth the trip to be taken such great care of! More
by Molly Bilinski
Employees Worked With
David Amico
May 01, 2016
Great People to work with The salesman listened to what we wanted to buy. Bought a Chevy Teraverse and are very happy with it.We would go back and buy from them. The salesman listened to what we wanted to buy. Bought a Chevy Teraverse and are very happy with it.We would go back and buy from them. More
by jrenkert111
Employees Worked With
Zake
August 24, 2015
hoselton Chevrolet service is the best had a problem when I was leaving for vacation that had been planned for a long time, when I called the service manager Mike Hueston who was very help had a problem when I was leaving for vacation that had been planned for a long time, when I called the service manager Mike Hueston who was very helpful and got the car fixed and got my family on the road. I have had great expeirences with this service dept and give them all the praise they deserve. The customer lounge is the best around. More
by laurie 0902
Employees Worked With
Mike hueston
May 28, 2014
Great dealership BUT horrible service after the sale I recently purchased 2008 Chevy Uplander on 05-02-14. After I have this van for 2 weeks I notice that the rear windshield wipers doesn't work properly I recently purchased 2008 Chevy Uplander on 05-02-14. After I have this van for 2 weeks I notice that the rear windshield wipers doesn't work properly so I called, email and text the sales person that I've been work with but what I got from the sales person was he ignore my calls, email and text. I am so SPEECHLESS because I only bought for just two week. I have no clue what's going on so, I decide to order the parts and fix it myself. However, I will definitely return to this dealership but NOT gonna go back to this employee again. More
by winningbid26
Employees Worked With
Craig Lischerelli
