Hoselton Toyota

TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, so those dents are forever on that vehicle. I have bought 2 vehicles from Hoselton and had good experience with the sales department, however, there is not a single service department visit that was problem-free from the 10+ visits I’ve had. The technicians either straight up didn’t fix my radar sensor even though they replaced the whole sensor (previous vehicle), or they adjust the hood to fix a gap in the front but create even larger gaps on the sides, or they take off interior trims for a repair but leave them unclipped when returned to me (multiple spots), or they just leave damage on your car and make you live with it. Most of these mistakes are made by “Hoselton’s most senior master technicians” according to their service manager, and according to their service director, “there is no one better than this guy in the Rochester region.” This is how pathetically low workmanship standard has come to. Don’t even get me started on how the service director downplays customer concerns and acts like he will still give time to your concerns out of his generosity. Between the technicians and the service management, the people are arrogant, untrustworthy and incompetent, completely devoid of any attention to detail. If you care about your car, don’t let these people touch it. More

Jake H. , at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get , at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience! More

Disappoint with the service department for the second time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holde time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holder area that was there since I took delivery, and that the shift lever inside the vehicle was very stiff and very difficult to move at times between park, reverse, drive and back to park. I told Emily, the service advisor it gets worse after the vehicle sits for several days. The rattle takes place when accelerating, at mid to higher speeds. They checked the neutral safety switch which they said was fine. I told them all over the internet it clearly states that this is a known issue with this vehicle, with the shift linkage cable binding where the cable attaches to the transmission. With some lithium grease applied the linkage; this will most likely take care of the problem. I brought this to the Service Director, Andrews attention. His said his MST inspected everything and its all fine. I again asked Andrew to discuss this live with his Technician, and specifically address the binding and lubrication concern. Andrew verbally told me that his MST acknowledged this inspection was completed with a head nod! Are you kidding me? I specifically asked about the binding and possible need of lubrication at this specific location, and he only would reinitiate that this area was “inspected”. When I mentioned about the information I found I on this, he totally disregarded it and would not even entertain this possible solution. They could have at least tried this possible solution. Horrible customer and mechanical service. The rattle also was not found or addressed. The test drive to hear the rattle prior and post was not performed, as the trip odometer clearly reflected no diagnostic driving was done. David Masella 585-315-0127 More

wouldn't do any thing about tire warranty at 15500 miles Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tr Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tread remaining. I managed a service center so i knew the tires should last for 30-50000 miles. We have had the dealership at Marsh Road rotate the tires every 5 thousand miles and had an appointment for the check up today. As my wife was driving the car up to the appointment I called the dealer and told them of my problem. I asked if there was a manufacturers warranty on the Toya tires on my less than one year old vehicle. (1/31/2019). The service center person said no. I explained that we live out in the country and if we get any more winter weather the tires aren't going to make it. I also gave him my personal experience with tires and said at 15000 when I checked the tires they shouldn't be worn to almost illegal tire depth. The employee said he would talk to management. When my wife arrived they said as the tires were still legal they wouldn't do any thing for us. I am very disappointed with their not doing the right thing by their customer. We will now have to personally purchase a new set of tires for our less than year old vehicle. That will be $ 600.00 dollars our of our pocket that should have been covered by a manufacturers/dealers warranty., More

Awesome expereince Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spok Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable. More

Purchase of new car Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience. More