Hoselton Toyota

Great Buying Experience We bought our second Toyota and Hoselton remains outstanding from first contact through delivery. Al Morris is a fantastic sales consultant who takes We bought our second Toyota and Hoselton remains outstanding from first contact through delivery. Al Morris is a fantastic sales consultant who takes his time explaining all features and set up of each model and trim level. The entire dealership is friendly and attentive. More

Early lease trade in made easy! Hoselton made trading in my lease easy and efficient. There was the usual haggling over price, typical of car sales but I was able to negotiate to th Hoselton made trading in my lease easy and efficient. There was the usual haggling over price, typical of car sales but I was able to negotiate to the numbers I wanted that work for my budget. They scheduled my first service for me at time of sale and made the paperwork quick and easy to understand. The sales person was friendly and personable. More

Worst disservice experience ever (zero stars if I could) Worst experience ever: 1. Saturday I called to schedule a service appointment to perform the 2015 airbag inflator module recall on my 2006 Matrix. Worst experience ever: 1. Saturday I called to schedule a service appointment to perform the 2015 airbag inflator module recall on my 2006 Matrix. I called a second time to confirm the part was available, as I had read they were in high demand and many dealers were having a tough time obtaining replacements. I was told there was one in stock and my name was put on it. 2. Monday, the day before my appointment I called to confirm once again, but it was just after the parts department had closed and this service employee could not absolutely say it was available, in fact she suggested it might be backordered and I should call in the morning to check. 3. Tuesday, the morning of the appointment, I called at 7:30 and was told we were good to go. I made the 45 minute drive and checked in, and was told it would take about an hour. Thirty minutes later I get a call from the service manager apologizing that they didn't have the part. That is unacceptable, inefficient, rude, and totally incompetent. I will never go back and I suggest everyone else steer clear as well, unless you don't mind wasting a day chasing something that is promised (3 times!) but non-existent. It really makes me wonder what other miscommunications or downright untruths are going on behind the scenes there. More

Yaris and a Scion Met with Al Morris to test drive a Scion and a Yaris. He knows his stuff and is extremely GREAT to talk to. I appreciated all the extra information Met with Al Morris to test drive a Scion and a Yaris. He knows his stuff and is extremely GREAT to talk to. I appreciated all the extra information he was able to share and his willingness to help me find the best deal on the car I want. I went to a different Toyota dealer last time. So glad I switched it up this time!! More

Easily turned in a leased Toyota for a new one I have leased and or purchased Toyota trucks from the 3 major Toyota dealers in the Rochester area over the last 10 years and Hoselton is the only one I have leased and or purchased Toyota trucks from the 3 major Toyota dealers in the Rochester area over the last 10 years and Hoselton is the only one that I have returned to for a second vehicle. My current lease was expiring and when I went to Hoselton the sales staff answered my questions, showed me different options from buying out the lease to looking at new vehicles. They had a good selection of inventory and I ended up with the truck of my dreams. More

service My car was taken in for a recall and NYS Inspection. I was provided a private shuttle to take me home. The service was excellent. My car was taken in for a recall and NYS Inspection. I was provided a private shuttle to take me home. The service was excellent. More

Professional & Friendly Dealership I purchased a new 2015 Camry XLE from my salesman-David Muir. David was very courteous and professional. He has the best interest in the customer I purchased a new 2015 Camry XLE from my salesman-David Muir. David was very courteous and professional. He has the best interest in the customer when it comes to car buying. The service department as well was very professional and accommodating. The maintenance interval was performed in a timely manner & the entire service staff was friendly & very accommodating. Mark Broncatello in finance is also very accommodating & professional. This is an "A" class dealership. Highly recommended. More

Purchased 2 new Toyotas for myself and my husband, and traded in our current car (same day). David Muir was the sales consultant I worked with, along with sales manager Nick for myself and my husband, and traded in our current car (same day). David Muir was the sales consultant I worked with, along with sales manager Nick. Very pleased with the transaction and prices. I was able to negotiate a nice price on the 2 new cars and the trade in. They respected me as a female buyer who had done her car model and pricing research, which unfortunately is not always the case at other dealerships. They also appreciated my past dealership loyalty for Toyota purchases and referrals to family members (6 previous sales). I am a faithful Toyota driver and will continue to do business at Hoselton Toyota...Thank you! More

Excellent experience I went to Hoselton with not much hope of finding a car I could afford. Kathy Milazzo was excellent at helping every step of the way. I drove away with I went to Hoselton with not much hope of finding a car I could afford. Kathy Milazzo was excellent at helping every step of the way. I drove away with 2016 Corolla! Very sporty and cute. Thank you so much Kathy! More

Bait and switch On the Internet Hoselton listed multiple 2015 Toyota LE Camrys. I sent an electronic inquiry, was contacted very quickly, and I went down immediately. On the Internet Hoselton listed multiple 2015 Toyota LE Camrys. I sent an electronic inquiry, was contacted very quickly, and I went down immediately. The salesman said they haven't had 2015 for weeks .... But, when I arrived there were no 2015 Camrys. 2016 Camrys were available at a somewhat higher price. More