House of Imports - Service Center

Sales and customer service were very responsible and helpful. Very efficient and the overall experience is great! helpful. Very efficient and the overall experience is great! More

My service here at House of Imports is always excellent and have the best customer service! They never disappoint me :) and have the best customer service! They never disappoint me :) More

Kris is a great service consultant. Great experience. Everything went smooth and easy. Thank you!!! Great experience. Everything went smooth and easy. Thank you!!! More

It was the first time going to take my car in for service. Everything was easy and smooth.Bryan was welcoming as I drove in and Luis was a great help. Everyone seem very nice and friendly. service. Everything was easy and smooth.Bryan was welcoming as I drove in and Luis was a great help. Everyone seem very nice and friendly. More

Staffs and service advisors are very helpful and knowledgeable. I was satisfied with the annual maintenance. knowledgeable. I was satisfied with the annual maintenance. More

Quick and convenient service from Kris! ! He always makes our experience at Mercedes awesome and easy!! ! He always makes our experience at Mercedes awesome and easy!! More

My experience at House Of Imports Buena Park‘s was favorable. Melissa was extremely professional and demonstrated very personable. Customer service. My technician was thorough and very efficient. favorable. Melissa was extremely professional and demonstrated very personable. Customer service. My technician was thorough and very efficient. I appreciate the expedient work and definitely plan to return for future service. More

Distance was a plus, the dealer is always clean, I came in early and there’s already someone present to assist me. in early and there’s already someone present to assist me. More

Melissa is by far the best service advisor I've ever had. From service knowledge to taking care of any concerns I have, I always leave House of Imports like I left a friend's house. Keep up the amazing work From service knowledge to taking care of any concerns I have, I always leave House of Imports like I left a friend's house. Keep up the amazing work Melissa! More

Would have given a higher rating but upon picking up my car I noticed the tow hitch cover was missing off my 2023 GLS 450, (which only has approximately 500 miles on it) now I realize for the second time a car I noticed the tow hitch cover was missing off my 2023 GLS 450, (which only has approximately 500 miles on it) now I realize for the second time after having service done. The first time they convinced me someone probably stole it and they replaced it with a used one. This time I noticed it missing immediately. They tried to replace it with an old warped one they got from someone else's car until I informed them that it couldn't be from my car as it looked old and warped. They then replaced it with another used one as they had done the time prior, not mine, maybe someone else's that looked pretty new but definitely not mine as it had dirt inside. These tow covers fit snug and do not come off easily. Never had it come off in a car wash as they say it did. I would not recommend them only because of the tow hitch issue More