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House of Imports - Service Center

Buena Park, CA

4.7
480 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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480 Reviews of House of Imports - Service Center

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February 10, 2023

Andrew in the Service department is amazing! He always takes great care of me & my car. He never disappoints! Absolutely recommend coming to this dealer & working with Andrew for excellent servi More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 13, 2023 -

House of Imports responded

Hello Monique, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 07, 2023

Nice wating room that they prepare coffee machines and chips. Enough staff for the service. More

by Lee0324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Torres
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Feb 07, 2023 -

Lee0324 responded

Nice wating room that they prepare coffee machines and chips. Enough staff for the service.

February 07, 2023

Good service and accommodation, Service Advisor Allan Halina is very detailed in the service maintenance that my car needs. Good job! More

by Mon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Report | Print
Feb 09, 2023 -

House of Imports responded

Hi Mon, we're happy you found our staff to be so supportive during your experience here at House of Imports. Feel free to reach out to us if you need anything. Have a wonderful day.

February 06, 2023

The service was easy to schedule, and the advisor was able to help me to resolve the issue. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina,Matus
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Feb 09, 2023 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 05, 2023

The servicing of our GLC300 was over the top GREAT from start to finish. Unbelievable, so glad we purchased our vehicle at AutoNation Buena Park, and now we drive out of our way to come back for service... More

by rexinglis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall, very nice lady!
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Feb 08, 2023 -

House of Imports responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2023

Excellent customer service- everyone greeting you at the service center was courteous. One sales person helped me find my car when my sales person wasn’t available. This lady who seemed like a salesperson t More

by Jung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham, Andrew, Reuben
Report | Print
Feb 07, 2023 -

House of Imports responded

Hi Jung, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

January 27, 2023

My Husband and I were very happy to visit the service center. There are very honest, friendly and clean. More

by cwhu2971
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jan 31, 2023 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 26, 2023

Andrew was a great customer service answering all my questions and offering suggestions. I was impressed how clean my was after being serviced. More

by Sylnevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jan 31, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

January 25, 2023

Poor service with Adam. I will contact general manager. Not a good experience. Felt taken advantage of More

by onegolmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
adam
Report | Print
Jan 28, 2023 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

January 24, 2023

Clean place. Service advisor very helpful and accommodating. Parts took longer time than expected. Service advisor kept me informed about the status. More

by Khalid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jan 27, 2023 -

House of Imports responded

Hi Khalid, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, House of Imports

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