Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

House of Imports - Service Center

Buena Park, CA

4.7
474 Reviews

474 Reviews of House of Imports - Service Center

Sort by
January 27, 2023

My Husband and I were very happy to visit the service center. There are very honest, friendly and clean. More

by cwhu2971
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jan 31, 2023 -

House of Imports responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 26, 2023

Andrew was a great customer service answering all my questions and offering suggestions. I was impressed how clean my was after being serviced. More

by Sylnevarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jan 31, 2023 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

January 25, 2023

Poor service with Adam. I will contact general manager. Not a good experience. Felt taken advantage of More

by onegolmet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
adam
Report | Print
Jan 28, 2023 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

January 24, 2023

Clean place. Service advisor very helpful and accommodating. Parts took longer time than expected. Service advisor kept me informed about the status. More

by Khalid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Chow
Report | Print
Jan 27, 2023 -

House of Imports responded

Hi Khalid, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, House of Imports

January 22, 2023

Waiting time is too long even with appointment and problem is not solved. Rep seems doesn't care about customer at all and only try to sell more.. I solved my problem with my other tire shop right awa More

by Ibisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack
Report | Print
Jan 24, 2023 -

House of Imports responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5553. We hope to hear from you.

January 22, 2023

Great service, very timely! Everyone pleasant and courteous . Clean environment and great coffee in waiting area More

by rterr25934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Jan 23, 2023 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

January 21, 2023

I have a great service from company! But I wish that Benz should know front wiper blades to be skipping and streaking and nosing. More

by tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. jeff chung
Report | Print
Jan 24, 2023 -

House of Imports responded

Hello Tony, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

January 20, 2023

I had a good and positive experience last time I visited, I bought my car there and have always brought it back there to get it serviced More

by Pablo Custodio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Halina
Report | Print
Jan 24, 2023 -

House of Imports responded

Hi Pablo, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 19, 2023

Great service, my advisor kept me up on every step. He went over the cost and the explained what services was need on my vehicle with clarity. More

by ibelsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
January 17, 2023

Andrew was very attentive to my concerns about my car's service, and facilitated the process to meet my needs. He explained the problem thoroughly. My 13-year-old car has been serviced at House of Import More

by madtokdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Tiotuico
Report | Print
Jan 20, 2023 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. We always strive to provide personable and excellent customer service. Thank you for the review!

1
...
22
23
24
...
48