House of Imports - Service Center

Rated a 3 due to unexpected construction not mentioned while making appointment with a live service person. After paying over $800 for service I was disappointed my car could not be cleaned due to the co while making appointment with a live service person. After paying over $800 for service I was disappointed my car could not be cleaned due to the constructions. I would expected more of a discount for service/repairs during the interruption of services. Service advisor stated there were no service related discounts when confirming appointment. However, I had to search for emails that provided a $150 discount on services excess of $300 the service advisor was not aware of. I think the service advisors should be more pro-active on dealership service offers to their customers and not rely on the customer to provide this information. That said, the mechanic service folks completed the service of my vehicle in a timely manner. I did to rate the quality of work because I don not know until I drive the car for a while. More

The employees are very friendly. Keep me informed of progressing. They provide me a ride when I need. Keep me informed of progressing. They provide me a ride when I need. More

Jag, as always, was most courteous and helpful. He advised me of necessary repairs out of the regular B maintenance. He delivered the vehicle at the time promised which was very helpful. Thanks He advised me of necessary repairs out of the regular B maintenance. He delivered the vehicle at the time promised which was very helpful. Thanks Jag More

Fast and efficient! ! They fixed my M class perfectly and the employees were very friendly. ! They fixed my M class perfectly and the employees were very friendly. More

Bill Chow has always done a phenomenal job in my service needs. He deserves a raise! needs. He deserves a raise! More

I took my GLA 250 to fixed the problem. My provider Andrew was very impressed. He is the best customer service, friendly, very helpful and professional. My provider Andrew was very impressed. He is the best customer service, friendly, very helpful and professional. More

Andrew T. is always a pleasure to work with. He did an awesome job with staying in touch while my car was being worked on. is always a pleasure to work with. He did an awesome job with staying in touch while my car was being worked on. More

very good attention. and fast! Your technicians are very nice and professional Its very nice and professional technicians, if you need help in Spanish, ask for Vicente, v and fast! Your technicians are very nice and professional Its very nice and professional technicians, if you need help in Spanish, ask for Vicente, very nice.. More

Went in for a scheduled oil change and while preforming there inspection they where able to find a small leak that was covered under warranty. Gave me a loaner for the night and next morning car was ready. there inspection they where able to find a small leak that was covered under warranty. Gave me a loaner for the night and next morning car was ready. More