House of Imports - Service Center

excellent service, Vincente, my service manager, was helpful and friendly. will come back again soon helpful and friendly. will come back again soon More

I brought my SUV for recall service. I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be re I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be returned it the same manner. I am rating the overall experience with heavy emphasis on Allison’s performance as a 3. I would still recommend the dealership/service department, because Allison may not necessarily reflect all of their employees. 1 star deducted for returning my car dirty. 1 star deducted for not leaving an email or text follow up on at least a weekly basis. I recommend emphasizing service experience and improving it, namely returning cars clean and at least weekly follow ups prn. More

friendly service rep. took care everything needed. everything was completed as promised. clean facility. felt comfortable took care everything needed. everything was completed as promised. clean facility. felt comfortable More

I like the hospitality and the services. Also the I like the hospitality and the services. Also the services did what the time they promised. I like the hospitality and the services. Also the services did what the time they promised. More

Always a pleasure. Always make sure I’m satisfied and happy. They communicate very well. And always have loaner cars available for the people that can’t wait happy. They communicate very well. And always have loaner cars available for the people that can’t wait More

HOI has done an amazing job of taking care of its customers while working around the construction of the new service facility customers while working around the construction of the new service facility More

I have been using house of imports since I got my car. This dearlship is very helpful. Every time I visit Mr. Jag really helps me out . I am very pleased . This dearlship is very helpful. Every time I visit Mr. Jag really helps me out . I am very pleased . More

This review is for the Service Department ONLY. My experience with the Sales Department at this store is very different. When we bought our first Mercedes almost three years ago, we started using Hous experience with the Sales Department at this store is very different. When we bought our first Mercedes almost three years ago, we started using House of Imports for service. We were lucky to get Bryan assigned to us. He, a really good guy, communicates well and gets the job done as quickly as possible. I'm sure their service will get even better when the big construction project underway there is finished. More

This was definitely not the experience I was expecting at a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they a Mercedes dealership. First of all i told them I really need my car, I have been taking Ubers to work everyday costing $90 a day. Not only did they throw me on the back burner they didn't even start on my car for 4 weeks!! My car was in there over a month for a simple EIS replacement. When I go to pay they gave me a price of $1000 more than what we agreed on. So I go to pick up my car and it's FILTHY!!! They didn't even wash it. I couldn't believe they let a car they fixed go off the lot looking like that, unacceptable! Their excuse was because they didn't want to move it because the battery was low. HELLO! Why wouldn't they change it?! So I drive the car off the lot and pop into the store, I go to turn my car on and it's DEAD!! I'm so bummed and shocked, I'm at a loss for words.... More

This dealership didn't provide a loaner car.Just a Lyft This dealership didn't provide a loaner car. Just a Lyft service, which I feel uncomfortable at this Covid pandemic. As Lyft service is not provided This dealership didn't provide a loaner car. Just a Lyft service, which I feel uncomfortable at this Covid pandemic. As Lyft service is not provided to come to pick up the car, I had to arrange pick up. Also, they didn't do car wash, either. This is not the service I expect from a luxury car's service. More